Nicholas Boni
Technical Writer at Formant- Claim this Profile
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English Native or bilingual proficiency
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Spanish Professional working proficiency
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Bio
Credentials
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KCS v6 Practices Certification
Consortium for Service InnovationNov, 2022- Nov, 2024 -
Certified LabVIEW Associate Developer
National Instruments
Experience
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Formant
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United States
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Software Development
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1 - 100 Employee
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Technical Writer
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Apr 2023 - Present
Turning software for robots into documentation for humans. Turning software for robots into documentation for humans.
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Self-employed
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Brooklyn, New York, United States
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Freelance Writer & Photographer
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2014 - Present
Generating pitches, messaging guides, consistent campaign voice; contributing news analysis, editorials, web and social media copy, and digital photographs to New York City-based ecological and social justice campaigns. Writing book reviews, essays, op-eds, fiction, and poems. Publications include Jacobin, Maudlin House, Bklyner, the Adirondack Daily Enterprise, the Austin American-Statesman, and the Rensselaer Polytechnic. Cited in Popular Science. Generating pitches, messaging guides, consistent campaign voice; contributing news analysis, editorials, web and social media copy, and digital photographs to New York City-based ecological and social justice campaigns. Writing book reviews, essays, op-eds, fiction, and poems. Publications include Jacobin, Maudlin House, Bklyner, the Adirondack Daily Enterprise, the Austin American-Statesman, and the Rensselaer Polytechnic. Cited in Popular Science.
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NI (National Instruments)
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United States
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Electrical Equipment Manufacturing
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700 & Above Employee
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KCS Program Manager
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Feb 2022 - Mar 2023
Set and evangelized best content production practices in Knowledge-Centered Service (KCS) to a global team, from entry-level agents to worldwide department leadership. Regularly generated and presented data-driven reports to department leadership on the KCS Program and its business impact. KCS v6 Practices certified.
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Staff Content Curator
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Dec 2021 - Mar 2023
Managed an online content portfolio of over 5,000 public-facing articles for NI engineering test products. Advocated and evangelized documentation best practices across departments, products, and topics to create a consistent, reliable, and superb customer experience. Identified gaps in NI web content through data analysis, developed new content authorship projects, collaborated with experts to author and integrate new key content into NI's website.
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NI (National Instruments)
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United States
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Electrical Equipment Manufacturing
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700 & Above Employee
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Staff Product Support Engineer
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Jan 2019 - Aug 2020
Global point-of-contact and subject matter expert for National Instruments Embedded Networks products. Specialized in Automotive Ethernet, CAN, XCP, CCP, LIN, FlexRay, I2C, SPI, and SAE J1939.
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Team Lead
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Jun 2018 - Jan 2019
Directly supervised and coached a team of eight Applications Engineers on technical skills, organizational concepts, business acumen, and professional development.
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Content Coach
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Feb 2017 - Jan 2019
Wrote, edited, and published hundreds of public-facing engineering articles and guides to troubleshoot National Instruments hardware and software products. Coached a team of eight engineers on written communication skills, branded content, and product voice. Championed department-wide rollout of Knowledge-Centered Service.
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Applications Engineer
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Oct 2016 - Jan 2019
Provided tailored solutions to customer applications and extensive troubleshooting of a variety of National Instruments hardware and software products. Subject matter expertise including, but not limited to: LabVIEW, machine vision, motion control, FPGAs, real-time computing, and automotive networks. Taught several customer- and internal-facing classes on NI products.
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Rensselaer Polytechnic Institute
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United States
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Higher Education
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700 & Above Employee
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Teaching Assistant
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May 2014 - May 2016
Taught Introductory Astronomy & Astrophysics, Physics I, and Physics II. Set up and broke down laboratory activities; held tutoring sessions and office hours; graded lab reports, quizzes, and exams.
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Research Assistant
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May 2015 - Dec 2015
Conducted research into solar energy technology in collaboration with students and faculty of Stellenbosch University, the Cape Town Peninsula University of Technology, and urban farm owners in the townships of Cape Town. Worked to build, operate, and maintain sensors, and to collect and analyze data.
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Siena College Research Institute
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Loudonville, New York
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Telephone Interviewer
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Jul 2015 - Jan 2016
Conducted interviews over the phone on behalf of the Siena Research Institute to gauge public opinion on various issues and inform public policy. Conducted interviews over the phone on behalf of the Siena Research Institute to gauge public opinion on various issues and inform public policy.
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Stellenbosch University
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South Africa
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Higher Education
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700 & Above Employee
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Research Assistant
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Jun 2015 - Jul 2015
Traveled to Stellenbosch, South Africa in summer 2015 to interview urban gardeners in the townships outside of Cape Town and gauge the utility of solar energy first-hand. Traveled to Stellenbosch, South Africa in summer 2015 to interview urban gardeners in the townships outside of Cape Town and gauge the utility of solar energy first-hand.
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Education
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2012 - 2016
Rensselaer Polytechnic Institute
Bachelor of Science (B.Sc.), Physics
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