System Administrator

• Jul 2018 - Present

Education Technology Specialist

• Feb 2017 - Jul 2018

Essential Responsibilities- Create and deploy new software packages ( Landesk / Zenworks )- Tests new software compatibility with current environment(s)- Aids in the process of selecting new software/hardware products- Assess integrity issues within the testing lab- Manage security permissions to applications ( Jenzabar, CARMELink, Google )- Create documentation for existing and new products- Run weekly SQL procedures- Create/Modify InfoMaker and SQL reports for Records and Registration/Admissions- Maintains/supports daily Jenzabar procedures- Manages outside communication with vendors- Coordinates project install with outside vendors- Supports/maintains the FMC satellite campus - Supports Faculty/Staff/Student PC troubleshooting - Manages/Support Active Directory for MCCN- Participates in College Task Forces with college faculty- Second layer of support for HELPLINE@mccn.edu- Coordinates support between TIS/MCHS and MCCN- Preparation of gym testing lab

IT Educational Technician

• Feb 2014 - Feb 2017

Essential Responsibilities- Responsible for College wide audiovisual and computer scheduling, setup and support.- Communicates clearly with users of various skill levels; identifies faculty, student and staffneeds and responds appropriately.- Maintains working knowledge of all assigned College equipment; assists with StudentInformation System testing as needed- Works with College TechTeam to develop technology related tutorials for teaching andlearning in the College. Provides instruction to students, faculty and staff as directed.-Assists with a variety of ATI student testing processes.-Monitors HelpLine queue (Mojo Helpdesk) and assigns tickets to the appropriate TechTeammember.-Creates and maintains College email accounts (Google Apps for Education)- Maintains confidentiality of College business and student information.Other Job Responsibilities- Establishes and maintains productive working relationships with faculty, staff and students.- Serves on College committees as assigned.- Responsible for compliance with Organizational Integrity through raising questions andpromptly reporting actual or potential wrongdoing.