Experience

Harbor Networks

• United States
• Information Technology & Services
• 1 - 100 Employee

• Client Services Manager

  • Mar 2016 - Present

  As a Client Services Manager at Harbor Networks, it is my goal to guide each of our customers in developing a combination of managed services to best fit their needs as an organization. Through our strong client relationships we work as an extension of your team to provide the best possible support and management for your Unified Communications solution.HarborNet is our suite of lifecycle management service offerings for organizations ranging from neighborhood businesses to world-class enterprises. Our model enables us to tailor our proactive support to your business’s service and financial goals. Show less

• Service Operations Center Dispatch Manager

  • Aug 2014 - Feb 2016

  The HarborNet SOC is the central clearing point for all service issues, support case management and management of client SLAs. It includes 24×7 monitoring, remote diagnosis, service dispatch and escalations. Our SOC is staffed by Tier 1, 2 and 3 personnel who are capable across multiple disciplines. All of our team members are manufacturer accredited.



OfficeTeam

• United States

• Staffing Manager

  • Nov 2013 - Feb 2014

  During my time with Robert Half I learned a lot about the Staffing industry including both the recruiting and marketing sides of the business. I have both placed people into roles and been in the unfortunate position where I have had to let people go from certain positions. Teamwork and communication were key in success within this position as well. Each day was a fast-paced, well-executed and sometimes high pressure operation in taking our best candidates to market while providing our clients with the highest quality service that we could. Show less