Nicholas Barton
Brewery Tour Guide at City Brew Tours- Claim this Profile
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English Native or bilingual proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Josh Bailey
I have had the oppotunity to work directly with Nick for the last year and I strongly recommend Nick in any role that requires creativity, thoughtfulness and determination. I like to joke with Nick that in my sphere of connections, he ranks high in the "most intersting man in the world" category. His knowledge and interests are diverse and he's a master storyteller. That attribute translates perfectily in his current role as he deilvers and creates value stories with his customers. I also need to point out that Nick posesses a high EQ and when we (as many have this year) experienced turbulance and dissapointment, Nick was able to compartmentalize and not allow speed bumps to derail him from his goals. He's an early-adopter in new strategies and tactics, a thought leader on the team and an asset to our organization. I highly recommend Nick.
Josh Bailey
I have had the oppotunity to work directly with Nick for the last year and I strongly recommend Nick in any role that requires creativity, thoughtfulness and determination. I like to joke with Nick that in my sphere of connections, he ranks high in the "most intersting man in the world" category. His knowledge and interests are diverse and he's a master storyteller. That attribute translates perfectily in his current role as he deilvers and creates value stories with his customers. I also need to point out that Nick posesses a high EQ and when we (as many have this year) experienced turbulance and dissapointment, Nick was able to compartmentalize and not allow speed bumps to derail him from his goals. He's an early-adopter in new strategies and tactics, a thought leader on the team and an asset to our organization. I highly recommend Nick.
Josh Bailey
I have had the oppotunity to work directly with Nick for the last year and I strongly recommend Nick in any role that requires creativity, thoughtfulness and determination. I like to joke with Nick that in my sphere of connections, he ranks high in the "most intersting man in the world" category. His knowledge and interests are diverse and he's a master storyteller. That attribute translates perfectily in his current role as he deilvers and creates value stories with his customers. I also need to point out that Nick posesses a high EQ and when we (as many have this year) experienced turbulance and dissapointment, Nick was able to compartmentalize and not allow speed bumps to derail him from his goals. He's an early-adopter in new strategies and tactics, a thought leader on the team and an asset to our organization. I highly recommend Nick.
Josh Bailey
I have had the oppotunity to work directly with Nick for the last year and I strongly recommend Nick in any role that requires creativity, thoughtfulness and determination. I like to joke with Nick that in my sphere of connections, he ranks high in the "most intersting man in the world" category. His knowledge and interests are diverse and he's a master storyteller. That attribute translates perfectily in his current role as he deilvers and creates value stories with his customers. I also need to point out that Nick posesses a high EQ and when we (as many have this year) experienced turbulance and dissapointment, Nick was able to compartmentalize and not allow speed bumps to derail him from his goals. He's an early-adopter in new strategies and tactics, a thought leader on the team and an asset to our organization. I highly recommend Nick.
Credentials
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Series 66
FINRAJul, 2021- Oct, 2024 -
Series 63
FINRAJan, 2021- Oct, 2024 -
Series 7
FINRAJan, 2021- Oct, 2024 -
Certified Specialist of Spirits
Society of Wine EducatorsSep, 2017- Oct, 2024 -
Convention Management and Service
American Hotel & Lodging AssociationDec, 2012- Oct, 2024 -
Hospitality Law
American Hotel & Lodging AssociationJul, 2012- Oct, 2024 -
Hospitality Industry Financial Accounting
American Hotel & Lodging AssociationApr, 2012- Oct, 2024 -
Management of F&B Operations
American Hotel & Lodging AssociationAug, 2011- Oct, 2024 -
Front Office Procedures
American Hotel & Lodging AssociationApr, 2011- Oct, 2024 -
Hospitality Sales and Marketing
American Hotel & Lodging AssociationApr, 2011- Oct, 2024 -
Introductory Sommelier Course
The Court of Master Sommeliers
Experience
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City Brew Tours
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United States
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Travel Arrangements
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1 - 100 Employee
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Brewery Tour Guide
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Jun 2023 - Present
Designated Driver, Storyteller, Beer Expert, and Local Guide Designated Driver, Storyteller, Beer Expert, and Local Guide
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Pluralsight
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Bangladesh
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IT Services and IT Consulting
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Customer Success Manager
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Jun 2022 - Present
Partnering with commercial clients to up-skill their technology teams, achieve company wide tech initiatives, and deliver outstanding user experience for technologists and their leaders.
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Customer Success Renewals Manager
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Nov 2021 - Jun 2022
• Employed consultative solutions to retain and renew SaaS clients in SMB account sector. • Managed Customer Success at scale to drive; usage, adoption, and engagement with SaaS products. • Achieved average of 105% Renewal Goal Q1 2022 - Present
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Fidelity Investments
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United States
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Financial Services
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700 & Above Employee
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Investment Solutions Representative
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Jun 2021 - Oct 2021
• Employed Consultative Sales Solutions to drive strategic client engagement in inbound and outbound remote sales environment. • Drove platform adoption to strategically align client satisfaction with operational initiatives that empower clients to utilize digital resources, reducing reliance on human capital.• Developed relationships of trust with clients, perform discoveries to identify potential assets, and expand opportunities for individual client’s financial situations. • Effectively utilized Salesforce CRM to manage workflow and build revenue pipeline, averaging $1.4M in weekly departmental flows. Show less
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Customer Relationsip Advocate
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Sep 2020 - Jun 2021
• Provided exceptional client service to build client relationships, and process service requests in a remote, inbound, call environment.• Leveraged hospitality experience and professional communication skills to exceed the expectations of clients, colleagues, and team members.• Effectively navigated internal resources and colleagues across departments to creatively resolve problems related to customer paint points and concerns. • Assisted customers in using the platform more effectively by providing training, guidance, and tailored solutions based on their specific use case. • Recipient of 2021 Q1 Excellence in Action award for exceeding performance metrics, demonstrating leadership among team members, and incorporating Fidelity Values into client service interactions Show less
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Managing Partner
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Jul 2015 - Sep 2020
• Managing Partner of hospitality consultancy specializing in Front of House Food and Beverage Operations. • Founded in 2015, I oversaw business operations in addition to my role as senior consultant for the company. • Strategic Hospitality Consulting, including; pre-opening operations, menu development, hiring, training, creation of standardized operating procedures, and process improvement. • Advised new businesses on concept development, competitive analysis, and pre-opening directives. Show less
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Montage Hotels & Resorts
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United States
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Hospitality
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300 - 400 Employee
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Apex Restaurant, Vista Lounge
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Nov 2019 - Mar 2020
• Executed Forbes Five Star luxury service standards in fast paced alpine environment with exclusive high net worth clientele. • Executed Forbes Five Star luxury service standards in fast paced alpine environment with exclusive high net worth clientele.
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Sand Valley
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United States
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Hospitality
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1 - 100 Employee
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Director of Restaurants - Seasonal
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Jun 2019 - Oct 2019
• Directed a leadership team of 6 and staff of 50+ to realize highest ever net revenues, and guest satisfaction scores to date. • Realized $3M in seasonal revenues while overseeing operations of a three-meal restaurant, bar and lounge, outdoor terrace, and four on-course outlets. • Acquired and implemented OpenTable software to manage guest reservations process and operations timing while directing all staff training and adoption of the software. • Decreased product cost by 18% through implementation of cost saving measures and best practices initiatives for leaders and staff. Show less
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tupelo Park City
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United States
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Food and Beverage Services
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1 - 100 Employee
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Manager
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Feb 2018 - Nov 2018
• Developed employee satisfaction initiative using Qualtrics software to increase morale and staff retention in conjunction with training and staff development. • Increased frequency of Five Star guest reviews by 14% through social media engagement, brand marketing, elevated service standard, and professional guest interactions. • Developed weekly staff training programs including service standards, communication, empathy-based guest recovery, wine and spirits, and hospitality operations. • Featured in Dishing PC Magazine (Winter 2018) as a rising star in bar leadership for my role in developing tupelo’s award-winning bar program. Show less
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Young's Market Company
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United States
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Beverage Manufacturing
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700 & Above Employee
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Territory Manager - Northwest Spirit Division
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Oct 2016 - Sep 2017
• Managed book of 150 strategic accounts to ensure customer success and product adoption. • Curated customized sales solutions and product education for business to business clients. • Spearheaded training and development initiatives for internal education and certification of other territory managers within the organization. • Emphasized brand development and value as well as quality driven solutions. • Managed book of 150 strategic accounts to ensure customer success and product adoption. • Curated customized sales solutions and product education for business to business clients. • Spearheaded training and development initiatives for internal education and certification of other territory managers within the organization. • Emphasized brand development and value as well as quality driven solutions.
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The St. Regis Deer Valley
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United States
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Hospitality
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1 - 100 Employee
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Manager, Private Dining
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Apr 2015 - Jul 2016
• Department Head, directed staff to exceed departmental goals and achieve Forbes 5-Star standards.• Managed operations of the private dining department, including; labor, food cost, staff hiring and training, and oversight of guest and VIP arrival amenities. • Hired and trained all new staff, as well as ensured compliance to brand standards and leading the development of a staff of 22 employees.• Played an integral role in The St. Regis’ receipt of the prestigious Five Diamond award from AAA in October 2015. Luxury Brands | Guest Recovery | Bespoke Experiences | Management | Luxury Resorts | Hospitality Recruiting | Training and Development | Forbes Travel Guide | Intern ProgrammingAAA Five Diamond Award | Luxury Events | HNWIs | Inventory Management Show less
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Assistant Manager, Restaurants
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Dec 2014 - Apr 2015
• Managed operations of the J&G Grill and St. Regis Bar. 3 Meal Restaurant, Bar/Lounge, Terrace, outdoor dining area. • Daily opening duties and supervision of multiple teams across departments and meal periods. • Managed and procured spirits and beer selections for F&B divisions, including seasonal Ice Bar promotion with Ruinart Maison, Champagne.• Recruited and hired staff and leaders across division as part of Career Development team.
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Supervisor, Private Dining
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Oct 2013 - Nov 2014
• Directed supervision of staff to meet departmental goals and Forbes 5-Star standards.• Controlled costs including: food, labor, and other departmental resources.• Increased departmental wine sales year over year by 6% through application of professional knowledge.• Developed and implemented a departmental training program for full-time and seasonal staff.
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F&B Management Intern
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Jun 2013 - Sep 2013
• Managed the J&G Grill floor as part of The St. Regis F&B Management Team.• Directed staff in The St. Regis Bar while hosting restaurant and bar patrons.• Hosted weekly “Summer Sunday” BBQs on bar terrace, special event experience that generated over $59K in additional revenue over 16 weeks.• Trained in-resort F&B operations including: full service restaurant, bar/lounge in-room dining, banquets/catering, pool service, special events.
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Starwood Hotels & Resorts Worldwide, Inc.
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Hospitality
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100 - 200 Employee
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Taskforce Manager
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Apr 2015 - Aug 2015
• Traveled to multiple Starwood operations to lend leadership expertise in F&B management. Assistant Director of Outlets, Service Standards Trainer – Westin Savannah Harbor: Savannah, GA Beverage Manager, The St. Regis Bar – The St. Regis Atlanta: Atlanta, GA Assistant General Manager, F&B Outlets – The St. Regis Washington, D.C.: Washington, D.C. • Traveled to multiple Starwood operations to lend leadership expertise in F&B management. Assistant Director of Outlets, Service Standards Trainer – Westin Savannah Harbor: Savannah, GA Beverage Manager, The St. Regis Bar – The St. Regis Atlanta: Atlanta, GA Assistant General Manager, F&B Outlets – The St. Regis Washington, D.C.: Washington, D.C.
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Head Barman
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Apr 2005 - Sep 2013
• Tended the bar at Log Haven Restaurant, direct service to guests, service bar, and fine dining. • Tended bar and managed satellite bars for weddings and other private functions of up to 350 guests. • Increased specialty cocktail sales 21% with implementation of seasonal menus. • Maintained and accounted for stock of a 500 bottle cellar. • Directed training and scheduling of all bartenders. • Implemented glass recycling program as chairperson of the “Log Haven Green Team.” • Tended the bar at Log Haven Restaurant, direct service to guests, service bar, and fine dining. • Tended bar and managed satellite bars for weddings and other private functions of up to 350 guests. • Increased specialty cocktail sales 21% with implementation of seasonal menus. • Maintained and accounted for stock of a 500 bottle cellar. • Directed training and scheduling of all bartenders. • Implemented glass recycling program as chairperson of the “Log Haven Green Team.”
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Education
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2016 - 2018
University of Utah - David Eccles School of Business
Master of Business Administration (M.B.A.), Business Administration, Management and Operations -
2003 - 2013
University of Utah
Bachelor of Science (BS), Hospitality Administration/Management
Community
