Nicholas Barbieri
Cloud Systems Administrator at Knosys (ASX:KNO)- Claim this Profile
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Bio
Credentials
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AWS Certified Solutions Architect – Associate
Amazon Web Services (AWS)Feb, 2021- Nov, 2024
Experience
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Knosys (ASX:KNO)
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Australia
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Software Development
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1 - 100 Employee
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Cloud Systems Administrator
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Oct 2022 - Present
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PEXA
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Australia
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Information Services
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400 - 500 Employee
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IT Support Specialist
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Jun 2021 - Present
- ServiceDesk ticket handling- Asset management- On-boarding/Off-boarding- Application access provisioning- Windows and Mac support- O365 Admin- SOE laptop imaging and device enrolment- Active Directory and Okta IAM- Desktop Central and Jamf computer management - ServiceDesk ticket handling- Asset management- On-boarding/Off-boarding- Application access provisioning- Windows and Mac support- O365 Admin- SOE laptop imaging and device enrolment- Active Directory and Okta IAM- Desktop Central and Jamf computer management
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Apple
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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Customer Service Supervisor
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Apr 2017 - Oct 2019
Senior Support for iOS and Mac.- Call and ticket handling- Case ownership- Escalation point and consultation for T1 advisors- Final escalation point for customers- Handling of sensitive customer information (i.e. identity verification,transaction processing)- Tracking of new and emerging issues- In depth knowledge of Apple systems and device interactions especially inregards to cloud services. Senior Support for iOS and Mac.- Call and ticket handling- Case ownership- Escalation point and consultation for T1 advisors- Final escalation point for customers- Handling of sensitive customer information (i.e. identity verification,transaction processing)- Tracking of new and emerging issues- In depth knowledge of Apple systems and device interactions especially inregards to cloud services.
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Community
