Nicholas Barabe
Technical Support Analyst Sr at Orange County Clerk of Courts- Claim this Profile
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English Native or bilingual proficiency
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Bio
Adam Garcia
I am writing to recommend the services of Nicholos Barabe. Mr. Barabe worked for me during his time listed as a System Administrator Assistant at US Army, both in Germany and Iraq. His knowledge and attention to detail aided tremendously in the network administration of approximately 300 computer systems over three networks. Mr. Barabe also assisted in the initial construction of our network architecture upon entering the country of Iraq. I feel confident in recommending Nicholas' networking and adminitration services. He is not only thorough, but also easy to work with, and always willing to take the time to discuss my concerns and respond to questions.
Adam Garcia
I am writing to recommend the services of Nicholos Barabe. Mr. Barabe worked for me during his time listed as a System Administrator Assistant at US Army, both in Germany and Iraq. His knowledge and attention to detail aided tremendously in the network administration of approximately 300 computer systems over three networks. Mr. Barabe also assisted in the initial construction of our network architecture upon entering the country of Iraq. I feel confident in recommending Nicholas' networking and adminitration services. He is not only thorough, but also easy to work with, and always willing to take the time to discuss my concerns and respond to questions.
Adam Garcia
I am writing to recommend the services of Nicholos Barabe. Mr. Barabe worked for me during his time listed as a System Administrator Assistant at US Army, both in Germany and Iraq. His knowledge and attention to detail aided tremendously in the network administration of approximately 300 computer systems over three networks. Mr. Barabe also assisted in the initial construction of our network architecture upon entering the country of Iraq. I feel confident in recommending Nicholas' networking and adminitration services. He is not only thorough, but also easy to work with, and always willing to take the time to discuss my concerns and respond to questions.
Adam Garcia
I am writing to recommend the services of Nicholos Barabe. Mr. Barabe worked for me during his time listed as a System Administrator Assistant at US Army, both in Germany and Iraq. His knowledge and attention to detail aided tremendously in the network administration of approximately 300 computer systems over three networks. Mr. Barabe also assisted in the initial construction of our network architecture upon entering the country of Iraq. I feel confident in recommending Nicholas' networking and adminitration services. He is not only thorough, but also easy to work with, and always willing to take the time to discuss my concerns and respond to questions.
Credentials
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ITIL Foundations v3
ITIL CertifiedNov, 2017- Nov, 2024 -
MTA: Windows Server Administration Fundamentals
MicrosoftMar, 2015- Nov, 2024 -
MTA: Security Fundamentals
MicrosoftDec, 2014- Nov, 2024 -
MTA: Networking Fundamentals
MicrosoftNov, 2014- Nov, 2024 -
MTA: Windows Operating System Fundamentals
MicrosoftOct, 2014- Nov, 2024 -
A+ ce
CompTIAFeb, 2015- Nov, 2024 -
Cybersecurity Analyst+
CompTIAMar, 2018- Nov, 2024 -
Network+ ce
CompTIAApr, 2015- Nov, 2024 -
Security+ ce
CompTIAJul, 2015- Nov, 2024
Experience
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Orange County Clerk of Courts
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United States
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Government Administration
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200 - 300 Employee
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Technical Support Analyst Sr
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Oct 2018 - Present
Lead multiple upgrades of public facing systems to provide working and secure computers for customers. Co-lead a project to create an organization-approved image for quick and repeatable deployment of equipment. Lead a project to find suitable software for providing remote assistance to user systems during COVID. Created repeatable processes to allow for seamless continued service of vital equipment. Provided Tier 1 and Tier 2 desktop & mobile support, with limited application and… Show more Lead multiple upgrades of public facing systems to provide working and secure computers for customers. Co-lead a project to create an organization-approved image for quick and repeatable deployment of equipment. Lead a project to find suitable software for providing remote assistance to user systems during COVID. Created repeatable processes to allow for seamless continued service of vital equipment. Provided Tier 1 and Tier 2 desktop & mobile support, with limited application and network support. Provided end user support for Tier 1 malware avoidance and event remediation. Managed Active Directory contacts and list membership to verify and distribute reports. Show less Lead multiple upgrades of public facing systems to provide working and secure computers for customers. Co-lead a project to create an organization-approved image for quick and repeatable deployment of equipment. Lead a project to find suitable software for providing remote assistance to user systems during COVID. Created repeatable processes to allow for seamless continued service of vital equipment. Provided Tier 1 and Tier 2 desktop & mobile support, with limited application and… Show more Lead multiple upgrades of public facing systems to provide working and secure computers for customers. Co-lead a project to create an organization-approved image for quick and repeatable deployment of equipment. Lead a project to find suitable software for providing remote assistance to user systems during COVID. Created repeatable processes to allow for seamless continued service of vital equipment. Provided Tier 1 and Tier 2 desktop & mobile support, with limited application and network support. Provided end user support for Tier 1 malware avoidance and event remediation. Managed Active Directory contacts and list membership to verify and distribute reports. Show less
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Qbase
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Service Desk Analyst
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Aug 2017 - Oct 2018
Responded to email messages, web inquiries, and phone calls for customers seeking assistance. Logged all request and incidents into the government tracking system. Provided remote technical assistance and support for incoming queries and issues. Provided first-level telephone, email, and web support for computer systems. Ran reports to determine the cause of malfunctions that continue to occur. Resolved hardware and software issues throughout the organization. Responded to email messages, web inquiries, and phone calls for customers seeking assistance. Logged all request and incidents into the government tracking system. Provided remote technical assistance and support for incoming queries and issues. Provided first-level telephone, email, and web support for computer systems. Ran reports to determine the cause of malfunctions that continue to occur. Resolved hardware and software issues throughout the organization.
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Sprint
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United States
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Telecommunications
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700 & Above Employee
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CPM Voice & Coverage – Tier I
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Apr 2017 - Jul 2017
Analyzed and resolved the organization's voice communications network. Made suggestions to customers regarding voice communications hardware solutions. Ensured uninterrupted access to all voice telecommunication features. Troubleshooted in-building solutions for Sprint devices. Dispatched and provided information for technicians to perform onsite work. Resolved incidents and requests through Sprint’s incident response system. Analyzed and resolved the organization's voice communications network. Made suggestions to customers regarding voice communications hardware solutions. Ensured uninterrupted access to all voice telecommunication features. Troubleshooted in-building solutions for Sprint devices. Dispatched and provided information for technicians to perform onsite work. Resolved incidents and requests through Sprint’s incident response system.
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Rotech Healthcare
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United States
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Hospitals and Health Care
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700 & Above Employee
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Technical Support Analyst I
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Sep 2016 - Nov 2016
Assisted in the rollout of Active Directory across the company Ran network security scans to detect and quarantine malware Assisted in configuring Kaspersky to detect malware Maintained HIPAA compliance throughout the organization Assisted in creating new imaging procedures Created SOPs for various IT- and user-level tasks Assisted in the creation of new imaging procedures Assisted in the rollout of Active Directory across the company Ran network security scans to detect and quarantine malware Assisted in configuring Kaspersky to detect malware Maintained HIPAA compliance throughout the organization Assisted in creating new imaging procedures Created SOPs for various IT- and user-level tasks Assisted in the creation of new imaging procedures
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Tupperware
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United States
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Retail
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700 & Above Employee
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Help Desk Analyst
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Aug 2015 - Aug 2016
Audited users and computers in AD through Hyena queries. Lead the deployment of BitLocker Drive Encryption. Setup and deployed cell phones for users using AirWatch Mobile Device Management. Imaged and deployed new machines. Installed and troubleshooted software. Audited users and computers in AD through Hyena queries. Lead the deployment of BitLocker Drive Encryption. Setup and deployed cell phones for users using AirWatch Mobile Device Management. Imaged and deployed new machines. Installed and troubleshooted software.
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Universal Creative
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Orlando, Florida Area
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It Intern (User Support)
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May 2014 - Jan 2015
Imaged and deployed laptops, desktops, and workstations to new and existing users. Resolved user issues face-to-face, over the phone, or through remote desktop for Macs and PCs. Troubleshooted system problems and hardware or software faults. Helped create IT and user-level informational how-to guides. Migrated user profiles to new computers Assisted in the setup of conference calls using Polycom system Assisted in asset management of new and existing hardware/software Imaged and deployed laptops, desktops, and workstations to new and existing users. Resolved user issues face-to-face, over the phone, or through remote desktop for Macs and PCs. Troubleshooted system problems and hardware or software faults. Helped create IT and user-level informational how-to guides. Migrated user profiles to new computers Assisted in the setup of conference calls using Polycom system Assisted in asset management of new and existing hardware/software
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Exhilarate Events
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United States
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Events Services
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1 - 100 Employee
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Internship
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Feb 2013 - Dec 2013
Designed and created websites for the company and clients. Maintained Windows and Mac hardware. Assisted in the purchase of new hardware. Resolved day-to-day IT issues. Managed SOHO network infrastructure. Designed and created websites for the company and clients. Maintained Windows and Mac hardware. Assisted in the purchase of new hardware. Resolved day-to-day IT issues. Managed SOHO network infrastructure.
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US Army
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United States
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Armed Forces
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700 & Above Employee
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Intelligence Analysis
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Mar 2010 - Oct 2011
Analyzed, processed and distributed strategic and tactical intelligence. Prepared all-source intelligence products to support the combat commander. Assessed the significance and reliability of incoming information with current intelligence. Established and maintained systematic, cross-reference intelligence records and files.
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Briefing Assistant
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Mar 2009 - Mar 2010
Helped coordinate and prepare the morning briefing for commander. Assisted in writing and editing the script to be briefed. Created the associated PowerPoint to ensure the full picture of the situation was understood. Created an associated map so that incident analysis could be done with past and future events.
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Junior System Administrator
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Nov 2006 - Feb 2009
Assisted in the maintenance of Active Directory. Ran new cabling to improve network connectivity. Imaged and deployed new systems. Maintained and repaired various hardware systems. Troubleshooted various software issues.
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Education
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2011 - 2014
University of Phoenix
Bachelor's degree, Computer and Information Systems Security/Information Assurance
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