Experience

Arizona Army National Guard

• Armed Forces
• 300 - 400 Employee

• Platoon Leader

  • Sep 2017 - Present

  ● Analyze high security information to create solution for complex situations that influence operational effectiveness by reducing risk through compliance checks and creating policy and procedures that dictate operations. ● Consult with internal and external partners through email, fax, mail and phone correspondence creating strong connections between agencies ● Demonstrate leadership under fast paced, high intensity, stressful environments while maintaining professionalism and adaptability to frequent changing elements Show less



Wells Fargo Dealer Services Inc

• Account Resolution Specialist

  • Nov 2018 - Present

  ● Analyze Operate in a fast paced call center to resolve various customer delinquencies and complaints by analyzing and researching problems to create solutions that satisfy all parties ● Consult Consult with various teams on special projects by piloting new program databases ad provide solutions to essential issues. ● Demonstrate Lead and train new employees in work function and organizational expectations. ● Analyze Operate in a fast paced call center to resolve various customer delinquencies and complaints by analyzing and researching problems to create solutions that satisfy all parties ● Consult Consult with various teams on special projects by piloting new program databases ad provide solutions to essential issues. ● Demonstrate Lead and train new employees in work function and organizational expectations.



Tree Mart Inc.

• Retail and Operations Manager

  • Mar 2017 - Jun 2018

  - Oversee $500,000 of incoming and outgoing material monthly - Operate and maintain retail sales and marketing division of business - Partner with commercial and retail clients on routine and complex landscaping projects - Maintain Accounts for business-to-business and retail sales - Oversee $500,000 of incoming and outgoing material monthly - Operate and maintain retail sales and marketing division of business - Partner with commercial and retail clients on routine and complex landscaping projects - Maintain Accounts for business-to-business and retail sales



City of Austin

• United States
• Government Administration
• 700 & Above Employee

• Senior Forestry Technician

  • Jan 2013 - Jan 2017

  - Organized, coordinated and oversaw interdepartmental work such as reactive and proactive park beutifucation projects, emergency management, community outreach programs - Researched and analyze training classes for department, program and employee development - Assisted program administrators as needed by performing the administrative coordinator roles and responsibilities in the absence of full time stafiing - Collaborated with special interest groups on city wide urban forest management programs Show less



US Forest Service

• United States
• Government Administration

• Assistant Fire Engine Operater

  • May 2009 - Nov 2012

  - Team lead in reconstructing multiagency cooperation policies focusing on aligning agency specific missions, strengths, resources and policies allowing for increased efficiency between cooperating agencies - Created and implemented interagency protocols increasing the level of care for communities while reducing resource commitment by half - Oversaw budget expense, personnel records, crew time reports and training logs - Managed federal contracts with vendors to ensure operational and logistical effectiveness Show less



Columbia College

• Canada
• Higher Education
• 1 - 100 Employee

• Lieutenant

  • Aug 2007 - May 2008

  - Participated strategic long-term and short-term organizational planning - Assisted in developing the organization mission and vision - Reestablished community truest and built strong working relations with community stakeholders - Participated strategic long-term and short-term organizational planning - Assisted in developing the organization mission and vision - Reestablished community truest and built strong working relations with community stakeholders

• Fire Prevention Technician

  • May 2008 - 2008

  - Provided forest visitors with information on federal rules and regulations as it pertains to fire prevention and environmental protection - Worked with local communities to provide knowledge and expertise in fire prevention to develop a safer community through community education programs and town hall meeting - Oversaw district fire prevention plans, prevention budget a federal vendor contracts - Organized public outreach programs and coordinated volunteer groups - Provided forest visitors with information on federal rules and regulations as it pertains to fire prevention and environmental protection - Worked with local communities to provide knowledge and expertise in fire prevention to develop a safer community through community education programs and town hall meeting - Oversaw district fire prevention plans, prevention budget a federal vendor contracts - Organized public outreach programs and coordinated volunteer groups