Experience

NTT Global Networks

• United States
• Telecommunications
• 700 & Above Employee

• Technical IOC Analyst

  • Nov 2021 - Present

  Global System Administrator Tier 2 enterprise support Global System Administrator Tier 2 enterprise support



JP Telecom

• Orlando, Florida, United States

• Senior Technician

  • Jun 2013 - Present

  Provide support services to residential and commercial clients including but not limited to mobile device support and repair, residential and commercial TV mounting, security camera deployment, commercial POS deployment, commercial systems deployment, network deployment, remote and on-site network and administrative support, OS/server provisioning/deployment/administration, data recovery services, smart home setup Maintain client expectations and service level agreements. Receive,… Show more Provide support services to residential and commercial clients including but not limited to mobile device support and repair, residential and commercial TV mounting, security camera deployment, commercial POS deployment, commercial systems deployment, network deployment, remote and on-site network and administrative support, OS/server provisioning/deployment/administration, data recovery services, smart home setup Maintain client expectations and service level agreements. Receive, process, verify, document, investigate, and respond to client information related to service requests Engage in ongoing professional improvement to develop and maintain necessary to meet evolving client demands Show less Provide support services to residential and commercial clients including but not limited to mobile device support and repair, residential and commercial TV mounting, security camera deployment, commercial POS deployment, commercial systems deployment, network deployment, remote and on-site network and administrative support, OS/server provisioning/deployment/administration, data recovery services, smart home setup Maintain client expectations and service level agreements. Receive,… Show more Provide support services to residential and commercial clients including but not limited to mobile device support and repair, residential and commercial TV mounting, security camera deployment, commercial POS deployment, commercial systems deployment, network deployment, remote and on-site network and administrative support, OS/server provisioning/deployment/administration, data recovery services, smart home setup Maintain client expectations and service level agreements. Receive, process, verify, document, investigate, and respond to client information related to service requests Engage in ongoing professional improvement to develop and maintain necessary to meet evolving client demands Show less