Nicholas DePaul

Technical Coordinator at TEKConn, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Charlotte, North Carolina, United States, US

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Credentials

  • ITIL Foundation Level
    PeopleCert
    May, 2023
    - Nov, 2024

Experience

  • TEKConn, Inc.
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Technical Coordinator
      • Jun 2019 - Present

      -Orchestrate distributing tickets to various technicians to meet customer needs efficiently and timely manner -Cultivate customer relationships by actively listening to customer needs and scheduling various onsite tasks -Support Triage to generate tickets and performs quick fixes including password resets and distribution lists -Orchestrate distributing tickets to various technicians to meet customer needs efficiently and timely manner -Cultivate customer relationships by actively listening to customer needs and scheduling various onsite tasks -Support Triage to generate tickets and performs quick fixes including password resets and distribution lists

  • Hudson Valley Advisory Group, Inc.
    • Poughkeepsie, New York
    • Project Leader Intern
      • Aug 2018 - Dec 2018

      -Project Leader for the non-profit client, Children’s Home of Poughkeepsie gathering project requirements by leading workgroup sessions and weekly team meetings -Developed incident reporting application focused on data transformation and visualization to minimize data entry -Leveraged modern project tools (Slack and Trell)o to develop project plans and track accountability -Generated weekly status reports to management and oversaw deployment and follow-up with the client -Presented application demo, assembled documentation, and supplied to the client Show less

  • TEKConn, Inc.
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Information Technology Intern
      • May 2018 - Aug 2018

      -Focused on editing and maintaining documentation presented to clients utilizing IT Glue -Utilizing ConnectWise to formulate tickets to be assigned by dispatch -Dispatched tickets to technician based on priority and translated consumer concerns into actionable ticket -Focused on editing and maintaining documentation presented to clients utilizing IT Glue -Utilizing ConnectWise to formulate tickets to be assigned by dispatch -Dispatched tickets to technician based on priority and translated consumer concerns into actionable ticket

Education

  • Marist College
    Bachelor of Science - BS, Information Technology and Systems
    2015 - 2019

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