Experience

Stafford Communications Group

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Supervisor

  • Feb 2021 - Present

  I provided Call Center, Consulting and marketing Services to Quest nutrition. I handle customer contacts on behalf of some of the nations most prominent brands. - Effectively initiated, developed, and implemented processes that enhanced the storage of information utilizing Microsoft One-Note. I developed templates for Specialists focusing on product information, website assistance, and verbiage for client concerns. -- Developed processes used by Specialists within Shopify, Salesforce, Zendesk, One-Note, Excel, and Word Documents. - By implementing the new process, it provided a seamless transition from Zendesk to Salesforce. - Effectively acquired a knowledge of Salesforce and then trained all Specialists and new hires on Salesforce platform. Show less



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Solutions Provider

  • Jan 2019 - Feb 2021

  Expand clientele by prospecting high numbers via email, phone, and managed spreadsheets for representatives via Microsoft Excel. Created weekly email templates to send to prospects increasing sales week-over-week. Expand clientele by prospecting high numbers via email, phone, and managed spreadsheets for representatives via Microsoft Excel. Created weekly email templates to send to prospects increasing sales week-over-week.



Aflac

• United States
• Insurance
• 700 & Above Employee

• Insurance Agent

  • Jul 2016 - Dec 2018

  As an Insurance agent, I provided consultative services and worked with clients including business owners and benefits decision-makers to develop the right coverage plans for each client’s needs. Managed and grew a book of business through prospecting clients. - Received multiple sales awards for highest individual monthly revenue. As an Insurance agent, I provided consultative services and worked with clients including business owners and benefits decision-makers to develop the right coverage plans for each client’s needs. Managed and grew a book of business through prospecting clients. - Received multiple sales awards for highest individual monthly revenue.