Nicholas Infante
Manager of Customer Success Operations at iManage- Claim this Profile
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Topline Score
Bio
LinkedIn User
Nick's skill-set is so extensive that I found myself not surprised by the sheer breadth of his responsibilities and ownership during our time working together. Not to say that this work was assigned to him - Nick is a self-starter, identifying inefficiencies and implementing processes and systems to address and improve them. Nick delegates and manages his teams with a light touch and well - his direct reports feel supported and heard, and like Nick is in their corner with them. Nick manages client relationships effectively, and has an incredible calming presence in high-stress situations. Nick is an asset to any team, and I'd work with him again in a heartbeat.
Justin Copeland
When Nick joined the Appellate Team, he quickly picked up on the ins and outs of this department. Nick is a quick learner who is always willing to take on additional work or "go the extra mile." We quickly developed a great working relationship. He is a great person to work with and brings stability to an area where change is frequent.
LinkedIn User
Nick's skill-set is so extensive that I found myself not surprised by the sheer breadth of his responsibilities and ownership during our time working together. Not to say that this work was assigned to him - Nick is a self-starter, identifying inefficiencies and implementing processes and systems to address and improve them. Nick delegates and manages his teams with a light touch and well - his direct reports feel supported and heard, and like Nick is in their corner with them. Nick manages client relationships effectively, and has an incredible calming presence in high-stress situations. Nick is an asset to any team, and I'd work with him again in a heartbeat.
Justin Copeland
When Nick joined the Appellate Team, he quickly picked up on the ins and outs of this department. Nick is a quick learner who is always willing to take on additional work or "go the extra mile." We quickly developed a great working relationship. He is a great person to work with and brings stability to an area where change is frequent.
LinkedIn User
Nick's skill-set is so extensive that I found myself not surprised by the sheer breadth of his responsibilities and ownership during our time working together. Not to say that this work was assigned to him - Nick is a self-starter, identifying inefficiencies and implementing processes and systems to address and improve them. Nick delegates and manages his teams with a light touch and well - his direct reports feel supported and heard, and like Nick is in their corner with them. Nick manages client relationships effectively, and has an incredible calming presence in high-stress situations. Nick is an asset to any team, and I'd work with him again in a heartbeat.
Justin Copeland
When Nick joined the Appellate Team, he quickly picked up on the ins and outs of this department. Nick is a quick learner who is always willing to take on additional work or "go the extra mile." We quickly developed a great working relationship. He is a great person to work with and brings stability to an area where change is frequent.
LinkedIn User
Nick's skill-set is so extensive that I found myself not surprised by the sheer breadth of his responsibilities and ownership during our time working together. Not to say that this work was assigned to him - Nick is a self-starter, identifying inefficiencies and implementing processes and systems to address and improve them. Nick delegates and manages his teams with a light touch and well - his direct reports feel supported and heard, and like Nick is in their corner with them. Nick manages client relationships effectively, and has an incredible calming presence in high-stress situations. Nick is an asset to any team, and I'd work with him again in a heartbeat.
Justin Copeland
When Nick joined the Appellate Team, he quickly picked up on the ins and outs of this department. Nick is a quick learner who is always willing to take on additional work or "go the extra mile." We quickly developed a great working relationship. He is a great person to work with and brings stability to an area where change is frequent.
Credentials
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Inclusive Mindset
LinkedInMay, 2022- Nov, 2024 -
Women Transforming Tech: Breaking Bias
LinkedInMay, 2022- Nov, 2024 -
Bystander Training: From Bystander to Upstander
LinkedInDec, 2020- Nov, 2024
Experience
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iManage
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United States
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Software Development
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700 & Above Employee
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Manager of Customer Success Operations
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Dec 2021 - Present
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Customer Success Program Manager
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Mar 2020 - Dec 2021
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Senior Cloud Services Manager – Cloud Onboarding
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Jun 2019 - Mar 2020
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Smokeball - Legal Software
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United States
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Software Development
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100 - 200 Employee
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Director of Customer Success
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Nov 2018 - Jun 2019
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Client Relationship Manager
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Oct 2016 - Nov 2018
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Client Success Manager
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Oct 2015 - Oct 2016
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Client Success Specialist
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Oct 2014 - Oct 2015
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Bates Carey Nicolaides LLP
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Greater Chicago Area
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Appellate Team, Hiring Committee Assistant, Law Librarian
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May 2012 - Oct 2014
• Draft and edit appellate motions, submissions, and filings in multiple local and federal jurisdictions. • Ensure that all in-house filing, court filing, and trial preparation is complete, accurate, and timely. • Process all incoming applications for attorney positions and forward qualifying applications to respective attorneys. • Correspond with applicants and Hiring Committee attorneys throughout the hiring process. • Maintain all subscriptions, publications, and reference materials for the firm. • Assist attorneys with research questions and issues.
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Gordmans
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United States
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Retail
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700 & Above Employee
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Operations Manager
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Jun 2010 - May 2012
• Manage the daily operation of the Guest Services, Human Resources, Receiving, and Asset Protection Departments. • Ensure that every associate has the training and skills necessary to perform job functions at a high level. • Maintain Payroll as a percent to sales on a weekly and monthly basis. • Ensure that all policies and procedures are known, understood, and carried out at all times. • Create weekly schedules for a store of up to 100 people and 7 departments. • Maintain OSHA and company safety regulations at all times.
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Sears
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United States
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Retail
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700 & Above Employee
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Brand Central Lead
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May 2009 - Jun 2010
• Maintain company and store standards in the Electronics and Large Home Appliances departments. • Create weekly schedules for up to 20 people based on labor requirements. • Maintain company and store standards in the Electronics and Large Home Appliances departments. • Create weekly schedules for up to 20 people based on labor requirements.
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Education
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2005 - 2009
Rockford College
Bachelor of Science (B.S.), Sociology
Community
