Experience

Kingsland Drinks

• United Kingdom
• Food and Beverage Services
• 100 - 200 Employee

• Contract Pack Administrator

  • Jun 2022 - Present



Gunn JCB Ltd

• United Kingdom
• Machinery Manufacturing
• 1 - 100 Employee

• Service Controller

  • Feb 2022 - Jun 2022



Navari Group (Infrastructure, Networks, Energy)

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Operations Coordinator

  • Aug 2021 - Feb 2022

  Liaise with clients and suppliers to help with any questions and queries both via telephone and email Putting policies and procedures in place Support day-to-day business operations within the company Ensure accurate data is entered into our bespoke billing platform Produce tenders for telecommunications, infrastructure and energy and submit contracts through supplier portals Pipeline chasing Work closely and support Operations Manager Work with colleagues in different departments to deliver the best possible services to clients Prepare files including compliance required documentation Attend and contribute to regular update meetings with the teams Strong capability in using Microsoft office applications including excel Strong coordination skills and problem solving skills



British Gas

• United Kingdom
• Utilities
• 700 & Above Employee

• Customer Service Advisor

  • Jan 2017 - Aug 2021

  Being the first point of contact for British Gas customers, through both telephone and digital channels. Using my excellent verbal and written communications skills to provide outstanding customer service when dealing with a wide range of queries. • Completing administration duties such as scanning, printing, adhoc letters and emails and arranging meetings. • I am confident when using Microsoft Word, Microsoft Excel and other programs in the Microsoft Office suite along with email facilities, both internally and externally of a company. • Wide knowledge of using Agent Workbench and SAP. • Proactively reviewing customer accounts when they call/email, to identify and resolve any future problems before they arise. Maintaining a comprehensive knowledge base of products and services to see where further value can be added for the customer. • Managing complaints and following OFGEM procedures to ensure all complaints are resolved in a timely manner. Accuracy and attention to detail are important strengths of mine allowing me to analyse these cases and to ensure an efficient resolution.



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Assistant

  • May 2015 - Aug 2017

  • Working a part of the front of house customer service team - welcoming customers into store and providing a positive and friendly first impression • Providing fantastic face to face customer service by being energetic, approachable and helpful. A proactive approach and sharpness were essential in ensuring I maintained great service levels. • Primarily dealing with customer queries post sale e.g. returns, faulty goods and complaints. My patience and clear communication skills were vital for these situations. • A fast-paced environment which required high concentration. Additional tasks included advising and serving customers, planning team or company-wide meetings and handling cash and card transactions. Covering colleagues in other departments was also frequent so required me to be agile and keep up to date with the wider business