Business Development Leader

• Feb 2020 - Present

Customer Relationship Manager

• Jul 2015 - Feb 2020

Circle leasing is the UK’s largest supplier of bodyshop courtesy cars, delivering over 100,000 courtesy cars since launching in 2002. Annually Circle purchase in excess of £100m of cars to service the diverse and demanding needs of our valued clients. My general day to day tasks include dealing with our body shops in the North and Scotland, to support their fleet requirements, in life and end of contract. . Learning from my customers helps me to achieve the best tailor made solution for them and maximise their courtesy car operational needs with the aim to minimise total life costs. My Key responsibilities are: • Managing own portfolio of customers and prospects • Negotiating new credit lines and sales with prospective/lapsed customers • Collating defleet data from portfolio and recording within system • Managing day to day queries from clients • Processing all sales administration for client portfolio via inhouse IT system • Internal reporting and sales meet input • Grow/upsell accounts • Negotiating new sales with existing customers • Managing replacements and return of vehicles • Ensuring required timescales and guidelines are met • Reviewing customer credit lines

Direct Sales Representative

• Apr 2009 - May 2015

Main responsibilities: Manage collection and input of data, Receive incoming queries from customers and resolve those whilst maintaining client KPI's. To have full awareness of operating procedures and adherence accordingly, Raise any ideas of improvements in the system with appropriate people. Co-operates with others in order to get things done within the team, maintains personal effectiveness during rapidly changing priorities or tasks. Addresses and resolves promptly problems that impact customers. Taking ownership of allocated division and ensuring high standards of operating are achieved.