Experience

FairDee Insurtech

• Thailand
• Insurance
• 1 - 100 Employee

• Senior Manager, People Operations and Operations

  • Feb 2022 - Present

• People Lead

  • May 2021 - Jan 2022


Pricewaterhouse Coopers ABAS Co.,Ltd
• Human Resources Business Partner

  • Jun 2019 - May 2021


Cathay Pacific Airways

• Hong Kong
• Airlines and Aviation
• 700 & Above Employee

• People Lead

  • Jun 2017 - Jun 2019

  • Recruitment: Manage end-to-end process on talent acquisition which includes acquisition strategies, panel interview, and group selection process, employment agreement and on-board arrangement. • Compensation & benefits: Manage the annual compensation process, partnering with management to determine annual salary increases, promotions, and other compensation decisions. • Payroll: Responsible on end-to-end payroll management for all staff at head office and airports nationwide which includes base salary, overtime, allowance, personal loan, tax, and social security, in addition to review all aforesaid calculation for cabin crews. • People management strategy: Provide recommendation to management, e.g. manpower plaining, job rotation, staff career path, and development planning, conflict management, etc. • Employee relations: Identify all necessary Human Resources policies, monitoring and ensure the policies are well complied and applicable to labour law requirements. • Employee Engagement: Create and design tools/activities, resources to help Business Units successfully build action plans based on employee engagement survey results e.g. ACE (Airport-Cargo-Engineering Operations Day), Sport Day, Team Building, Annual Kick-off Party etc.



Aegon Insights (Thailand) Ltd.

• Assistant Manager Human Resources

  • Apr 2013 - May 2017

  HRM o Main focus on staff on-boarding process, e.g. staff induction, branch visit, staff record, etc. o Continued updating the salary benchmarking in the market to share with management for consideration. o Responsible on employee relationship management, e.g. provided counselling support to staff, etc. o Solely managed the internal communication via e-mail, bulletin, board, activity, etc. o Involved in staff performance management, e.g. staff appraisal. HRD o Initiated and organized employee engagement through communications, events and activities such as CSR, New Year party, Annual Kick-Off party, team building, etc. o Worked with external training organization to provide staff training with the aim to develop staff performance/competencies, e.g. MBTI, and to meet the business needs aligning with regional strategy. HR System (HRIS) o Led overall organization in implementing the HR system (Workday) following the global direction. o Negotiated management to support this implementation (Change Management) o Educated all staff on the user guidelines. o Coordinated with regional office to maintain the effectiveness and correctness of the system.



Citi

• Mexico
• IT Services and IT Consulting
• 100 - 200 Employee

• Service Assistant, Global Subsidiaries Group, Global Banking

  • Oct 2010 - Apr 2013

  - Responsible for customer’s data maintenance in the bank system. - Assist customers in preparing account opening. - Cooperated with related functions, e.g. risk assessment, legal, and provided outputs/findings to the management for granting loan approval to corporate clients. - Performed quality assurance check to ensure proper completion of KYC (Know-Your-Customer) and documentation prior to and after on-boarding of High Risk and Moderate Risk Customers. - Supported and coordinated with relevant functions to set up credit risk appetite statement and propose to high-level committee for approval. - Provided secretarial support to the department head, e.g. PowerPoint presentation, itinerary, stationery, and others as assigned.



EgyThai Tours & Travel

• Egypt
• Travel Arrangements
• 1 - 100 Employee

• Sale and Operation, Outbound Department

  • Feb 2010 - Sep 2010

  - End-to-end trip arrangement includes designing the packages, organizing booth, sales at the event, and leading the group tour. - Coordinated with local team aboard on the arrangement to ensure the trip readiness before the passengers depart. - Led all customers in the tour group to ensure that they follow the programs which includes negotiation, convincing and leading people skill and efforts. - End-to-end trip arrangement includes designing the packages, organizing booth, sales at the event, and leading the group tour. - Coordinated with local team aboard on the arrangement to ensure the trip readiness before the passengers depart. - Led all customers in the tour group to ensure that they follow the programs which includes negotiation, convincing and leading people skill and efforts.



The Ministry of Foreign Affairs

• Ethiopia
• Political Organizations
• 1 - 100 Employee

• Researcher in Department of South Asian, Middle East and African Affairs

  • Dec 2008 - Jan 2010

  - Train and assist interns - Organize, coordinate, and arrange meetings - Manage administrative work - Be a Update information and feed news for the department’s website - Analyze the effectiveness of the department’s performance - Train and assist interns - Organize, coordinate, and arrange meetings - Manage administrative work - Be a Update information and feed news for the department’s website - Analyze the effectiveness of the department’s performance