Marketing Coordinator

• Mar 2022 - Present

Front Office Receptionist

• Jul 2021 - Feb 2022

- Answer, screen, direct and transfer phone calls to Thai and Japanese staffs in a polite and friendly manner. - Welcome visitors in a warm and friendly manner and answer any questions visitors have appropriately. - Maintain security by following procedures, rules, and regulations., monitoring logbook, and issuing visitor badges. - Keep detailed, accurate records of incoming and outgoing mail, and distribute them (e.g., DHL, GDA and OCS) to each division. - Update calendars and schedule meetings. - Contributes to team effort by accomplishing related results as needed. - Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer Show less

Hostess

• Oct 2020 - Apr 2021

From my experience in working with Thais and foreigners in aprofessional setting related to hospitality and customer service for Keller Bangkok fine dining restaurant which is a subsidiary company of BTS Group Holdings. I have to welcome VIP customers in a warm and friendly manner,manage online and phone reservations, increase revenues, planseating arrangements, respond to guest inquiries and requests (Allergies, dietary restriction and occasion), co ordinate with internal departments, communicate and report all necessary information to manager and partners and write down all messages in restaurant communication log. Show less

Front Office

• Mar 2020 - Oct 2020

- Coordinate between hostel and Swing Bar (information,reservation and hospitality) - Check guests in and out. - Receive and manage reservations made online and telephonically. - Verify guests' payment methods during check-in. - Assign rooms to guests and inform them of any specials offered by the hotel. - Organize transport services for guests at their request. - Provide guests with information about the hotel. - Keep abreast of attractions that may be of interest to guests. - Sell Souvenirs Show less

Customer Service

• Aug 2020 - Sep 2020

- Assist clients on arrival and providing menu. - Make it easy for customers ordering decisions based on information about the menu items. - Increase sales of new products. - Help others to do their part for the preparation/serving dishes. - Counter cheque collection - Issue tax receipt - Relay orders to the kitchen and ensuing the accuracy and speed - Cook some menus - Clean table and clearing dishes. - Make a final check of food before serving customers to maintain quality. - Maintain service standards and in compliance with all regulations in performing their duties. Show less