Experience

Rockbridge Medical

• United Kingdom
• Medical Practices
• 1 - 100 Employee

• Medical Secretary

  • Nov 2022 - Present



Mid and South Essex NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Medical Secretary

  • May 2021 - Nov 2022



The Princess Grace Hospital

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Senior medical secretary

  • Apr 2020 - May 2021



ROWNTREE TAYLOR RESOURCES LIMITED

• United Kingdom
• Human Resources Services

• Senior Medical Secretary

  • Nov 2019 - Apr 2020



Schoen Clinic UK Group

• United Kingdom
• Mental Health Care
• 100 - 200 Employee

• Patient Management Lead/PA

  • Feb 2018 - May 2019

  As a skilled PA, I liaise with the IT department at Schoen Clinic to maintain work efficiency in the administration of the 36-bed private Spine hospital. I also recruit and train professionals and resolve HR issues.My skill set comes in handy in attending to patient enquiries and other Medical Secretary duties as well as offering PA support to a reputable Spine Surgeon. I have been successful in establishing the new business while solving all challenges in a timely manner as well as effectively attending to patients coming in for surgery. I have also helped set up a new project in Central London, effectively performing patient administration and related operations for the hospital while proactively implementing all the processes. Show less

• Patient Administration Lead

  • Feb 2018 - Dec 2018



LSO London Sports Orthopaedics

• United Kingdom
• Medical Practices
• 1 - 100 Employee

• Team Leader and Private Medical Secretary

  • Dec 2013 - Feb 2018

  As an excellent team leader, I performed workforce management as well as scheduling, supported practice management and organised an extremely busy clinic schedule. I was tasked with personnel management for secretaries. As such, I held one-to-one meetings to ensure productivity as well as resolution of any issues. Additionally, I attended to enquires, managed patient accounts and communications, ensuring a high level of professionalism. I was also effective in making appointments and bookings for surgeries among other daily clinic operations. My achievements included maintaining accurate, updated and detailed medical records for each patient. I also updated the staff rota spreadsheet, assessed staff attendance and ensured adherence to policies. Show less



St John & St Elizabeth Hospital

• United Kingdom
• Hospitals and Health Care
• 100 - 200 Employee

• Medical Secretary

  • Mar 2013 - Dec 2013

  My main tasks included user engagement, credit control, patient appointments and accounts management as well as fielding enquiries. Additionally, I supported consultants by arranging urgent admissions for patients and processed confidential correspondence for all surgeons. I also coordinated daily clinic roles including scheduling appointments, audio typing, Phlebotomy and day case Epidural’s. My most notable achievement was ensuring accurate and up-to-date Medical records for each patient while maintaining good relations and a healthy working environment. As such I demonstrated expertise in understanding the needs of all internal and external customers which resulted in customer service excellence. Show less



The London Clinic

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Medical PA

  • Jul 2012 - Feb 2013

  I was tasked with cash and card payments processing, appointments booking as well as making inquiries to insurance companies. In addition, I conducted theatre time scheduling for the completion of bone marrow harvest donation procedures. As a skilled PA, I ensured accountability in the provision of accurate audio typing services to consultants working within outpatient clinics and managed inpatient treatment programs. Additionally, I complied with regulations and adhered to client confidentiality protocols. Show less



MoreLife (UK) Ltd.

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Programme Secretary

  • Jan 2010 - Jul 2012

  Secretarial duties to a team of administrators and GP working within More Life. Secretarial duties to a team of administrators and GP working within More Life.