Product Manager

• Dec 2022 - Present

Software Analyst

• Feb 2019 - Jan 2023

Used broad skill set to multi-task across a variety of roles including Test Analyst, Systems Trainer and UX/UI designerRemotely based working directly with the Head Office in NZ and UK officeSite visits for training and support for Go live for PMS System and interfacesWriting specification documents for new developmentWriting testing scriptsManual testing of bugs, new development and interfaces (OTA, key locks, accounting systems etc)Assisting the UK office with support queries / bug investigationWorking directly with Senior developers to eliminate all bugs for new releasesWriting release notes for clientsCreating a new style guide for the softwareResponsible for new screen designsMaking UX/UI recommendations for the system including new functionality Show less

Maternity Leave

• Apr 2017 - Feb 2019

During maternity leave, I relocated from Australia to Scotland. I was also an Airbnb host with a 100% 5 star rating for customer satisfaction. During maternity leave, I relocated from Australia to Scotland. I was also an Airbnb host with a 100% 5 star rating for customer satisfaction.

Software Analyst

• Dec 2016 - Mar 2017

Home based, short term contract during pregnancy. Working directly with Senior developers to eliminate all bugs for each release. Used advanced product knowledge to make recommendations for the software to ensure the software remained user friendly. Trained new member of staff. Home based, short term contract during pregnancy. Working directly with Senior developers to eliminate all bugs for each release. Used advanced product knowledge to make recommendations for the software to ensure the software remained user friendly. Trained new member of staff.

Medical Leave of absence

• Jun 2016 - Nov 2016

After contracting the Ross River virus in April 2016, I followed the Doctors advice to take medical leave to ensure a full recovery. After contracting the Ross River virus in April 2016, I followed the Doctors advice to take medical leave to ensure a full recovery.

System Analyst

• Feb 2016 - May 2016

Provide support for gaming systems to ensure they meet business requirements and customer expectations while proactively identifying and providing solutions to problems to ensure minimum system downtime Working with the business to analyse their requirements and produce detailed Business Requirements Documents Assist in UAT testing prior to system updates Develop and maintain up to date documentation for support procedures Provide support for gaming systems to ensure they meet business requirements and customer expectations while proactively identifying and providing solutions to problems to ensure minimum system downtime Working with the business to analyse their requirements and produce detailed Business Requirements Documents Assist in UAT testing prior to system updates Develop and maintain up to date documentation for support procedures

Business Analyst

• Jul 2012 - Oct 2012

Lead Business Analyst on short term contract. Worked with key stakeholders including Executive Chairman on internal project. Researched solutions for technical design. Reviewed & analysed current software, creating detailed documentation of business systems and user needs. Lead Business Analyst on short term contract. Worked with key stakeholders including Executive Chairman on internal project. Researched solutions for technical design. Reviewed & analysed current software, creating detailed documentation of business systems and user needs.

Business Analyst

• Aug 2011 - Jul 2012

Undertook the Project Owner role for all new projects, ensuring the client relationship was managed and maintained throughout delivery Managed the process of deployment in terms of installation, client expectations and support Accurately captured and documented requirements and business processes for new and existing clients Delivered specification requirements to software team Developed and implemented bespoke training materials for each client Designed and delivered training to engineers, operators and managers Testing of software in line with testing plans including integration with handheld devices (including RFID tagging) Built relationships with clients as the key contact, providing first line support Investigated and resolved client support issues Show less

Senior Systems Trainer/Support/QA

• Feb 2007 - Apr 2011

Used broad skill set to multi-task across a variety of training, IT, sales administration and consultancy roles for this software provider to the leisure industry, working in both UK and New Zealand, including: Senior Systems Trainer Analysed training needs to develop tailored software training programmes for a variety of clients. Supported release and integration of new software, working on site to train staff. Coordinated own travel plans, diary and delegate lists for courses across UK and New Zealand. Trained new trainers Produced and updated a wide variety of training materials and documentation. Established a satellite office in Scotland and managed relationship with a key hotel chain. IT Software Support Produced a new software user manual to improve ease of use for clients. Provided continued support to clients in a helpdesk capacity, resolving problems by telephone. Supported installation of software into clients’ sites, including adapting training plans and operational process to suit different environments and developing knowledge of networking. Quality Assurance Controller Used advanced product knowledge to work with clients to develop bespoke software solutions. Followed product development life cycle, from discussing requirements and agreeing specification to working with developers, testing and supporting the product release. Demonstrated meticulous attention to detail during the testing phase to ensure that products met clients’ requirements and any bugs were eliminated. Hospitality Consultant Contracted out to a hotel client, utilising previous hospitality industry experience to monitor operations and give feedback and training to improve organisational performance. Suggested improvements to on-the-job training and pay scales to improve staff retention. Show less

Executive Floor Manager

• Jun 2006 - Nov 2006

Managed a team of seven staff to ensure the smooth running of a section of this luxury hotel, dealing with rotas, training, holiday requests and guest complaints. Named point of contact for all VIP guests to ensure they received the highest level of care; available to resolve any problems 24/7. Enhanced administrative skills by providing support to clients using the Business Centre, including typing correspondence and arranging travel plans. Managed a team of seven staff to ensure the smooth running of a section of this luxury hotel, dealing with rotas, training, holiday requests and guest complaints. Named point of contact for all VIP guests to ensure they received the highest level of care; available to resolve any problems 24/7. Enhanced administrative skills by providing support to clients using the Business Centre, including typing correspondence and arranging travel plans.

Assistant Training Manager

• Sep 2005 - Apr 2006

Coordinated training for 438 staff, with support of 28 internal trainers across 14 departments. Ensured all staff received compulsory training such as fire and health and safety courses. Held budget for management development training and made decisions on training requests. As an integral member of the HR team, provided administrative support to the HR Director, including typing letters and communicating changes internally from Head Office, for example, implementing a new appraisal process. Supported a major refurbishment programme by producing training, recruitment and retention plans to ensure the hotel could reopen with a full complement of fully trained staff. Saved money by using software background to deliver IT training internally, thus replacing the use of an external training company. Show less

Installation, Training and Support

• Nov 2002 - Aug 2005

Installation, Training & Support for set up of new UK Office ➢ Worked in a team of five to set up the first UK office from scratch, including implementing new procedures, ordering stationery, creating a marketing plan and attracting clients. ➢ Effectively multi-tasked between business planning, receptionist duties and providing support to clients in respect of their IT and training needs. ➢ Coordinated a project for a client to create a new mail module, including integrating with MS Word, designing and testing the new product and marketing the module to clients. Project Manager (Nov 04 to Jan 05) ➢ Managed new contract with Millennium Copthorne Hotels to oversee and deliver the roll-out of IT training to support the implementation of new hospitality software. ➢ Planned and delivered structured training programme across NZ within a tight timescale. Acting Operations Manager (Sep 03 to May 04) ➢ Developed strong finance skills to handle accounting and banking procedures. ➢ Enhanced account management skills through acting as key contact for clients and ensuring their IT and training needs were met. ➢ Managed a team of four staff to provide a high standard of out-of-hours support to clients. Software Trainer and Installation Support (Nov 02 to May 04) ➢ Designed and delivered software training programmes to a variety of clients to support the roll-out of new IT systems and ongoing development needs. Show less

Senior Receptionist

• Dec 2000 - Nov 2002

High standard of customer service recognised by promotion to Senior Receptionist in 2001. Implemented new processes for the reception and auditing teams to support the opening of this new hotel and further enhanced procedures during the ongoing operation of the business. High standard of customer service recognised by promotion to Senior Receptionist in 2001. Implemented new processes for the reception and auditing teams to support the opening of this new hotel and further enhanced procedures during the ongoing operation of the business.