Experience

Beatoven.ai

• India
• Software Development
• 1 - 100 Employee

• Community Manager

  • Jan 2023 - Present



Backstage Army

• United States
• Technology, Information and Media
• 1 - 100 Employee

• Community Manager

  • Jun 2022 - Nov 2022



Stoa

• India
• Higher Education
• 1 - 100 Employee

• Community Manager

  • Feb 2021 - Jun 2022



FishHook

• Bangalore

• Digital Marketing Strategy Assistant

  • Jan 2019 - Aug 2019

  Dived into the deep end of Marketing straight off the press from a Hospitality role. • Caught the ropes of Digital Marketing • Learnt research skills for: > Website Design > Branding (Tone, Voice, Visuals) > Designers + Illustrators • Designed no-code websites for A/B testing for clients • Automated our lead management system • Setup our Marketing Drip Mails with: > Content > Automation into our lead database • Handled Design, Testing and our Facebook Ads Dashboard • Created internal docs for our > Branding exercise > Meeting notes • Inserted myself into the proofreading role, cause it's immensely fun. Show less



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Front Office Agent

  • Nov 2017 - Nov 2018

  • Handled their AYS(At Your Service) or Telephone Operators got lay people for 11 months. • Reduced call handling time to less than 30s-1m • Handled the training + onboarding of 15+ new team members • Took over major responsibilities like department requisition and night shift closing documents • Assisted the Front Desk + Guest Relations deptts from the back area with : > Guest Documentation > Guest Personalisation • Handled a two-man desk job singlehandedly over: > Multiple 12h shifts > All hands team meetings • Managed to catch a stint at the Guest Relations desk for the last 2-3 months working • Designed 15+ personalised guest experiences • Was a founding member with the Guest Relations + Experience team for the Marriott Membership premium tiers Show less



Amazon

• United States
• Software Development
• 700 & Above Employee

• Seller Support Associate

  • Oct 2016 - Nov 2017

  Worked in one of the many "MerChat" teams to push > Reduced team AHT(avg. handling time) to <9 minutes > Increased Resolve Rate to - Over 90% for one process Over 70-80% for the other > Set up mailing templates shared by the whole team on MyWords Shifted teams to a faster-paced, friendlier team environment to push: > AHT >3m > Resolve Rate of 95%+ > Set up mailing templates shared by the whole team on MyWords Worked in one of the many "MerChat" teams to push > Reduced team AHT(avg. handling time) to <9 minutes > Increased Resolve Rate to - Over 90% for one process Over 70-80% for the other > Set up mailing templates shared by the whole team on MyWords Shifted teams to a faster-paced, friendlier team environment to push: > AHT >3m > Resolve Rate of 95%+ > Set up mailing templates shared by the whole team on MyWords



Oberoi Hotels & Resorts

• India
• Hospitality
• 700 & Above Employee

• STEP Associate

  • Jul 2013 - May 2016

  Experience manning all the 4 major & 4 ancillary departments in the hotel. Including, but not limited to: > Front Office - Operators, FD, BD, Concierge, Cashiers > HK - Laundry, Desk, Floor Service, Public Area, Horticulture > FnB Service - Bar, Poolside Restaurant, Speciality, All-Day Dining, Back Area, Employee Dining > Kitchen - Butchery, Indian, Continental, Speciality, Garde Manger(Cold Kitchen), Bakery > Purchase > Banquets > Training > Accounts & Finance Creative Pursuits - > Designing of Banquet Dinner Menus > Help with decor setup of large banqueting functions > Menu + Table Customisation > Personalised Souvenirs (gifts, calligraphed cards, romantic dinner personalisations + special setups) (in &) Voluntary Service at Banquet Functions at (but not limited to) - Chaîne des Rôtisseurs (Twice) - Black Tie Dinners (Thrice) - Nirav Modi Jewellery Banquets - Barkha Dutt's Book Launch + Press Event Recognition Received: First Year, First Quarter, Inaugurally bestowed upon a 'Trainee' for - Exceeding Guest Service Expectations and CEO Recognition for Outstanding work in Departments Show less