Experience

Momentum Inc

• Internship

  • Jan 2019 - Present

  Internship I obtained for undergraduate credits for my last semester of URI. Momentum is an applied behavioral analysis clinic that specializes in treatment of children ages 2-14 with disorders such as autism. The majority of experience gained is in the clinic working with the children and during home visits by shadowing the Applied Behavior Specialists. I work one on one with these children and run lessons that are created by the overseeing BCBA'S.



MetLife

• Outbound Capacity Team

  • Jul 2018 - Apr 2019

  My responsibilities include management for overflow of inbound calls for auto and home insurance sales. Another duty is outbound calling to potential clients in order to encourage getting a quote through Metlife for insurance. Interpersonal skills are necessary since work performance is based on the amount of clients convinced to engage in business.



University of Rhode Island

• Campus Staff

  • Sep 2017 - Jul 2018

  I was a member of the Campus Staff located at the school book store. My responsibilities included working as a cashier in the clothing and books department of the campus store. I was also responsible for organizing the store to be as efficient as possible. This included the stockroom and floor plan for the clothing.



Citizens Bank

• Consumer Lending Agent

  • May 2017 - Sep 2017

  My responsibilities revolved around servicing and processing Citizens Bank’s student loan and personal loan products over the phone with the customer. I answered questions and guided customers through the application process and financial requirements. Organization was essential to keep tabs on the status of clients documents such as pay stubs and tax returns which are required in order to receive the loan.



Citizens Bank

• Customer Survey Agent

  • May 2016 - Sep 2016

  My responsibilities revolved around making outbound calls to customers and inviting them to take part in surveys on their banking satisfaction. Interpersonal relationship skill building was crucial by empathizing and understanding the struggles the customer endured by taking their feelings into account.