Experience

Versant Health

• United States
• Insurance
• 300 - 400 Employee

• Senior Portfolio Manager

  • Apr 2018 - Present

  Created and manages Enterprise Portfolios • Defines and maintains governance for the portfolio to ensure risks are mitigated and initiatives correctly prioritized • Monitors and controls budgets of the Portfolios • Creates Programs from related initiatives to maximize benefit delivery • Provides executive level briefings on the portfolio and progress of the initiatives • Effectively communicates relevant information to senior management and project teams • Collaborates with leadership to manage and solve prioritization conflicts, resource issues, scheduling issues, and exceptions • Created Project Impact Analysis Process • Under own initiative - transformed Software Development Processes which reduced time from request submission to production releases by 30% • Implemented new eBill Client Invoice Electronic Payment System resulting in increased revenue, improved client satisfaction, and value creation of approximately $1 Million • Retired legacy work tracking system and transitioned organization to JIRA In absence of PMO Director took on Directorial duties: • Directly manages a team of 5 Project Managers • Ensures growth of team members through guidance, motivation, and coaching • Created best practices for department • Increased stakeholder engagement across enterprise Show less



HVHC Inc.

• United States
• Retail
• 1 - 100 Employee

• Program Manager

  • Oct 2015 - Apr 2018

  Managed programs to achieve specific organizational goals• Implemented Kanban methodology• Assisted with defining portfolios• Created quarterly reports (QBRs) and presented to Senior LeadershipIn absence of Development Director took on Directorial duties:• Directly managed a team of 13 software developers• Implemented resource management strategies to ensure predictable delivery of multiple initiatives• Ensured growth of team members through guidance, motivation, and coaching• Implemented efficient SDLC processes to foster the transition into Agile methodology• Enforced coding standards via code reviewsNotable programs managed:• Ancillary Platform Migration & Retirement Program (7 Projects) which simplified enterprise system architecture by retiring third system (mainframe hybrid) and consolidated into current .NET system• Billing Software Improvements Program (6 Projects) added self-service functionality for retroactive billing, increased performance by 75%, and resolved longstanding challenges with invoice accuracy• Stabilization & Optimization Program (6 projects & 2 Programs) was a core program to improve the overall operational capabilities and increase efficiencies of target corporate locations.• Database SQL Server Stored Procedure Optimization Program improved system response time on target items on average by 60% Show less

• .NET Development Team Lead/Project Manager

  • Nov 2013 - Oct 2015

  Directly managed a team of 11 software developers• Implemented negotiation process between Business and IT teams, building consensus on the prioritization of bug fixes and feature requests for .NET systemIn absence of Development Director took on Directorial duties:• Restructured Development Team to increase effectively for new development and resolve production challenges• Under own initiative - reduced Production Outages on .NET system 20% by analyzing system reports, determining root causes and implementing maintenance plans• Created quarterly reports (QBRs) and presented to Senior LeadershipNotable projects managed:• .NET Remoting Services Upgrade Project from 2.0 to 4.5.2 also piloted Agile SDLC – first time in organization history• ICD-10 Medical Codes Transition Project was a Multi-million dollar project to transition to new Medical Diagnosis Codes• Patient Explanation of Benefits Medicare Compliance Project resolved multiple critical corrective actions plans for clients required for retention• Progressive Lens Formulary Project resulted in Cost Savings and Revenue Increase of combined $1 Million per year. Show less



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Senior Computer Programmer Analyst/Project Manager

  • Jun 2010 - Nov 2013

  • Selected by Senior Leadership to lead projects • Typically lead between 3 – 5 projects at a time • Managed joint projects with European Union office • Department of Defense Secret Security Clearance • Reviewed, prioritized, and delegated work to developers on team • Developed custom software for clients • Developed and maintained ETL (Data Extraction, Transformation, Loading) mappings from multiple source systems to Oracle Databases • Performed audits on data integrity, process end results, database activity, and user activity Notable projects managed: • Legal Document Promotion Prediction Tool Project was a new product which accurately predicted which documents would be produced for trial, and allowed clients to scale for document review needs • Unified Reporting Record Reconciliation Project was a large scale project to overhaul client billing and audit processes • Encrypted Foreign Language Documents Project involved the decryption and translation of Asian language strongly encrypted documents for trial • Tape Archive Metadata Project was a large volume (500 TB) magnetic tape metadata extraction and conversion to digital format Show less



Time Warner Cable

• Telecommunications
• 700 & Above Employee

• Network Support

  • May 2009 - May 2010

  • Analyzed customer’s needs to create and maintain wired/wireless networks • Took on additional Sales role to increase product penetration and was in top 5% of sales in department • Resolved production challenges • Analyzed customer’s needs to create and maintain wired/wireless networks • Took on additional Sales role to increase product penetration and was in top 5% of sales in department • Resolved production challenges



Broome Community College

• Binghamton, New York

• Adjunct Computer Science Faculty

  • Feb 2008 - May 2010

  • Lead Computer Science Tutor who managed team of two other tutors • Average physical class size 15 - 20 students • Created tutor website using Agile development processes • Piloted Online Tutoring Program with Virtual Classrooms which increased overall attendance by 25% to tutor program • Worked with Professors to improve Computer Science curriculum based on feedback from students. • Lead Computer Science Tutor who managed team of two other tutors • Average physical class size 15 - 20 students • Created tutor website using Agile development processes • Piloted Online Tutoring Program with Virtual Classrooms which increased overall attendance by 25% to tutor program • Worked with Professors to improve Computer Science curriculum based on feedback from students.



New York State Office of Homeland Security

• Albany, New York Area

• Technology Intern

  • May 2006 - Aug 2006

  • Set up hardware and monitored networks to specifications of Homeland Security • Under own initiative – created project with other interns to build Intrusion Detection System (IDS) using Bleeding Snort • Setup network for New York State Preparedness Training Center - A multi-discipline complex operated by Homeland Security which provides training for response and recovery from terrorist acts and other man-made and natural disasters • Provided computer systems support (300+ users) • Set up hardware and monitored networks to specifications of Homeland Security • Under own initiative – created project with other interns to build Intrusion Detection System (IDS) using Bleeding Snort • Setup network for New York State Preparedness Training Center - A multi-discipline complex operated by Homeland Security which provides training for response and recovery from terrorist acts and other man-made and natural disasters • Provided computer systems support (300+ users)