Experience

Grays of Cambridge (International)

• United Kingdom
• Retail
• 1 - 100 Employee

• Digital Accountant

  • Sep 2021 - Present

  Due to my skill set bridging the worlds of both finance and IT, I was initially employed to diagnose and correct the consequences and causes of automation bugs affecting the online gift card accounts, After successfully restoring these to their intended reconciling states and fixing the problems at the source, my role was expanded to do the same for the other web accounts affected by unintended automation behaviour, and to maintain the good health of all these accounts, with which I have achieved the same success. Since then I have been placed in charge of resolving and delegating user issues with the highly customisable Microsoft Navision ERP that we use, as the first point of contact, serving to open up and facilitate communication throughout the company. I have also been given a critical role in the next season product ordering process, building and improving spreadsheets for customers to place and upload orders and for staff to calculate complex and varying discounts automatically (which incorporates a crosscheck with Navision). As the final stage in a company-wide effort before these forms are released, this responsibility requires extensive testing across multiple interfaces and reliable coordination with various different departments. In the same vein, our Finance Director regularly involves me in ad hoc project work, primarily making use of my advanced excel skills and keen attention to detail in testing process improvements and checking records. For example, I was challanged to re-negotiate our fee strucure with one of our SaaS providers, resulting in a reduction currently averaging around 18.5%, which increases with sales, and I have been testing certain ERP processes end-to-end as part of a collaboration with a third party to improve our service to EU markets. I also assist my Finance Manager with miscellaneous year end accounting duties. Show less



XMA

• United Kingdom
• IT Services and IT Consulting
• 300 - 400 Employee

• Commerical Support Assistant

  • Feb 2020 - Jan 2021

  My focus within the team was taking charge of processing rebates and optimising them by an average value of £9600 per month through attention to detail. The team as a whole was created to maintain and update a sales tracker to accurately inform the Sales department about their activities. We were responsible for the timely and efficient response to e-mail requests and queries by Sales about the tracker, and to authorise any sales below standard cost. My focus within the team was taking charge of processing rebates and optimising them by an average value of £9600 per month through attention to detail. The team as a whole was created to maintain and update a sales tracker to accurately inform the Sales department about their activities. We were responsible for the timely and efficient response to e-mail requests and queries by Sales about the tracker, and to authorise any sales below standard cost.



The Money Shop UK

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Finance Administrator

  • Apr 2016 - Jul 2019

  My most recent role mostly involved allocating liability payments made by customers, courts and debt management companies, in cheque or bank transfer format, to the correct accounts using the various different systems that the company used for its various different products. I also completed reconciliations for these payments and the other adjustments that we are authorised to make by other teams with whom our department regularly corresponded by phone and e-mail. We also maintained contact with debt management companies and courts for further information that either of us may have required, alongside allocating financial post to the relevant departments. The main focuses of the role were in efficiency, precision and teamwork.I was made redundant at the end of July 2019. Show less

• FX Assistant

  • Oct 2014 - Apr 2016

  The job focused on collating, accounting for and selling off foreign cash wholesale, and providing store support for FX-related products by phone and e-mail to ensure compliance with anti-money-laundering law along with general assistance and problem solving in the realm of FX (foreign exchange). Keeping careful records to comply with audit requirements, analysing the performance of the stores for which we cater and assisting them through trial initiatives to help increase their efficiency and effectiveness, updating daily exchange rates for them, managing certain store materials for them and providing them with a link to the external companies for whom we are an agent via various contacts are all also factored into the role.After about a year, the team was merged with a more general store support team that deals with other Money Shop products as well as FX. Show less

• Manager

  • Apr 2014 - Oct 2014

  Running my own shop was a welcome challenge. Working to and setting targets gained more of an emphasis in this role, along with the communication of the company's progression and the translation of this into effective behaviours for my new team, through my own. Responsibilities and accountability increased and it was exciting to be involved in the process of continuing the growth and prosperity of the business during a time of significant industry change, with new legislation coming into play.

• Assistant Manager

  • Mar 2012 - Apr 2014

  The Money Shop delivers a wide variety of products, from short term loans, cheque cashing, pawnbroking, buying and selling precious metals, foreign exchange to selling cash cards. I am currently an Assistant Manager in a busy "A grade" store, which offers a great deal of administrative experience as well as face to face customer service. The levels of responsibility and attention to security are naturally very high, given the nature of the company's products and services. Conscientiousness and multi-tasking have been essential in holding together such a high performing store, and I could not do it without the help of my outstanding team. Show less



GAME Digital

• Retail
• 700 & Above Employee

• Shop Assistant

  • Oct 2011 - Jan 2012

  In the busiest customer service environment, currently coming up to Christmas, selling people the games, consoles and accessories they want as efficiently and as impressively as possible. Courtesy and quick thinking are a must, along with product knowledge and industry experience. Involves till work, organisation on the shop floor, up-selling and team work as well as individual initiative. In the busiest customer service environment, currently coming up to Christmas, selling people the games, consoles and accessories they want as efficiently and as impressively as possible. Courtesy and quick thinking are a must, along with product knowledge and industry experience. Involves till work, organisation on the shop floor, up-selling and team work as well as individual initiative.



Royal Mail

• United Kingdom
• Freight and Package Transportation
• 700 & Above Employee

• Postman

  • Jul 2010 - Jan 2011

  Customer service, responsible for keys & private property of potentially any price Carrying 6-7 loads of up to 16kg each, walking over 4 hours per day in all weathers Gathering, sorting and delivering according to word and number Customer service, responsible for keys & private property of potentially any price Carrying 6-7 loads of up to 16kg each, walking over 4 hours per day in all weathers Gathering, sorting and delivering according to word and number