Director of Voice Services

• May 2022 - Present

VoIP Project Manager

• May 2018 - Apr 2022

• Oversee implementation of new VoIP systems across the entire project management lifecycle • Provision and test new VoIP products to determine business use cases & deployment strategies • Provide Tier 2/3 VoIP support as requested• Provision all new equipment for implementation and determine best practices for integration into existing networks• Implement new WAN, LAN, and VLAN networking at customer sites• Notate relevant customer information during implementation and prepare customer accounts for support transition phase• Assist Fiber & IT project managers as needed• Manage Cisco Broadworks Broadsoft PaaS / UCaaS platform: User provisioning, number management, device management, call flow • Manage AT&T Mobility Opus reseller platform • Manage Mississippi Electronic Protection licensing information Show less

Business Systems Analyst

• May 2016 - Apr 2018

● Managed helpdesk locally for the Starkville location and remotely for four distribution centers ● Responsible for deployment and support of desktops, laptops, scan guns, label printers, scanners, printers, and several specialized in house software platforms ● Analyzed and tested new technologies to improve overall performance and security of MIS related operations ● Managed helpdesk locally for the Starkville location and remotely for four distribution centers ● Responsible for deployment and support of desktops, laptops, scan guns, label printers, scanners, printers, and several specialized in house software platforms ● Analyzed and tested new technologies to improve overall performance and security of MIS related operations

Student Worker - Custer Dairy Processing Plant

• Aug 2014 - May 2016

● Assisted in production of cheese, milk, and ice cream from raw product to retail boxing ● Processed, packaged, and shipped large amounts of product across the United States ● Packaged and delivered custom orders to events across campus ● Ensured production met proper health and safety standards ● Assisted in production of cheese, milk, and ice cream from raw product to retail boxing ● Processed, packaged, and shipped large amounts of product across the United States ● Packaged and delivered custom orders to events across campus ● Ensured production met proper health and safety standards