Experience

Diversity Travel

• United Kingdom
• Leisure, Travel & Tourism
• 100 - 200 Employee

• Learning and Develooment Manager

  • Apr 2022 - Present



Self-employed

• Manchester, England, United Kingdom

• Private French Tutor to GSCE level

  • Apr 2020 - Present



Bupa

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Training And Development Consultant

  • Aug 2021 - May 2022



STA Travel

• United Kingdom
• Travel Arrangements
• 700 & Above Employee

• Learning And Development Specialist

  • Apr 1999 - Feb 2020

  I designed and delivered engaging training to new starters and existing staff across the business. Working closely with the Global Head of Learning & Development to shape and align divisional training solutions, I delivered classroom and blended learning that covered a broad range of training interventions from ad hoc head office and retail staff courses to promote and implement company changes and requirements such as behavioural training, sales and customer service training, presentation skills, systems training, product knowledge and new regulations training. I collaborated on projects with key stakeholders to ensure business objectives were met by identifying training needs and setting clear training objectives. I provided coaching and mentoring, analysed course success, updated and adapted all training materials and supported a French sales team with specialist content in French. Behind the scenes, I scheduled and coordinated course dates, accommodation, transport and supplier visits for all delegates. Show less

• Sales Expert

  • Oct 1997 - Apr 1999

  Serving customers face-to-face in our flagship Soho store, I tailor-made a range of travel itineraries and round-the-world tickets. I provided excellent customer service and built up a regular client base, ensuring I regularly met my monthly sales targets. I supported new starters in the branch and was the CSR champion for the London region.

• Sales Expert

  • Apr 1996 - Oct 1997

  Working in a large, busy telesales department, I sold a range of travel itineraries over the telephone. I assisted French and Spanish-speaking customers with their travel plans and provided excellent customer service while meeting my incentivised monthly sales targets.