Experience

d'Katia Software Technologies Pvt Ltd
• India
• IT Services and IT Consulting
• 1 - 100 Employee
• Account Manager

  • Apr 2023 - Present


AllSaints

• United Kingdom
• Apparel & Fashion
• 700 & Above Employee

• Customer Experience Advisor

  • Oct 2022 - May 2023

  *Using multiple platforms including case management systems, fulfilment systems, payment systems and payment gateways. *Representing the Customer Experience department at cross-functional meetings as required *Using numerous in-house software systems, CRM platforms and payment gateways. *Meeting team and personal KPI targets such as productivity targets, one touch resolution, CSAT and quality scores as an example. *Providing brand expert information on product knowledge, size and fit and aftercare of the AllSaints collection. Problem solving, handling difficult conversations and delivering customer case resolution. *Liaising with internal departments to highlight improvements and resolve customer issues, as well as external business partners such as courier partners and payment providers. *Ad hoc tasks to support the business and department as required. Show less



San Jose Matriculation Higher Secondary School

• System Administrator

  • Aug 2020 - Jan 2021

  * Installing and configuring hardware and software components to ensure usability. * Troubleshooting hardware and software issues. * Upgrading the entire system to enable compatible software on all computers. * Installing and upgrading anti-virus software to ensure security at the user level. * Performing tests and evaluations on new software and hardware. * Providing support to users and being the first point of contact for error reporting. * Establishing good relationships with all departments and colleagues. * Conducting daily backup operations. * Maintaining management’s expectations * Generating documentations and error reporting procedures * Delivering effective methods of bidirectional communication in virtual environment 'Google Education' platform and maintenance and management of server and endpoint systems. Show less



AGS Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Junior Process Associate

  • May 2017 - Sep 2019

  *Initiate telephone calls to insurance companies requesting status of claims for the outstanding balances on patient accounts and taking appropriate actions. *Manage A/R accounts by ensuring accurate and timely follow-up. *Understand the client requirements and specifications of the project *Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments *Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received etc prior to making the call Show less