Experience

EFG Holding

• Egypt
• Financial Services
• 700 & Above Employee

• Senior Human Resources Generalist

  • Sep 2022 - Present



Bayshore HealthCare

• Canada
• Hospitals and Health Care
• 700 & Above Employee

• Human Resources Coordinator

  • Feb 2022 - Jun 2022

  Maintained effective employee relations by addressing employee issues and complaints, and resolution in employee conflicts. Conducted a full cycle investigation to resolve conflicts between employees. Made recommendations on processes, best practices, and drive programs to facilitate positive employee relations. Assist with employee performance counseling and disciplinary meetings including creating performance action plans, coachings, and written warnings. Participated in the higher management meetings and contributed in organizational initiatives to generate maximum value addition towards performance improvement, employee retention and employee welfare. Coached and advised managers on employee relations and performance management issues. Provide recommendations and direction on the implementation and evaluation of the company's policies and procedures. Developed relationships with employees and managers and acted as a trusted advisor and helped managers build and maintain high performing teams. Ensured the required employee HR documentation is provided and all employee files are up to date. Maintained HR Management Systems (PeopleSoft), using this system to update employees' profiles with leaves, benefits, deduction or any change of status. Facilitated the offboarding process for field staff including processing resignations in the HRIS system. Processed leave of absence requests for field staff, ensuring employees are booked off and held in the HRIS system. Submit necessary documentation to payroll and benefits. Handled external requests for reference checks and verification of employment. Managed employee questions and concerns via email, phone, and in person meetings to maintain internal and external client and employee satisfaction. Participated in creating the employee advisory committee. Resolved payroll and benefits-related inquiries and discrepancies by working with the payroll team to make adjustments as necessary. Show less



Ottawa Catholic School Board

• Canada
• Education Administration Programs
• 700 & Above Employee

• Casual Office Administrator

  • Oct 2021 - Feb 2022

  Develop administrative processes to achieve organizational objectives and improve office efficiency. Coordinate project materials by managing physical and digital files, monitoring spreadsheets and updating reports. Liaise with senior and executive administrative assistants to handle requests and queries from senior managers. Administer review of budget department personnel. Generate and submit Purchase Requisition, Payment Request and Expenses & Claims Order through the sparkrock software. Maintain records with payment details and invoices. Review purchase documents and company receipts for reconciliation with statements. Complete monthly operational reviews to check budget compliance and identify areas in need of adjustment. Improve productivity and bolster workflows by sorting and distributing business correspondence to the correct department or staff member and coordinatinating various administrative operations. Handle requests-for-information, delegating tasks to appropriate employees to optimize customer service. Review documents and obtain additional information to complete accurate paperwork and avoid delays. Provide secretarial and administrative services for the principal and staff within the elementary, secondary and high schools of the Ottawa Catholic School Board. Show less



Ploutos Investment and Consultant Inc

• Laval, Quebec, Canada

• HR & Administrative Assistant

  • Aug 2019 - Oct 2021

  Maintained a filing system that provides quick and efficient reference for the team. Planned and prepared for meetings, conferences and organized travel arrangements. Provided general administrative support for departments, expense management and HR support. Handled management of communication to executives by reviewing and prioritizing mail and composing and typing correspondence. Carried office management and day-to-day administrative tasks. Provided support to the HR manager in HR tasks. Any other Administrative duties assigned by the General Manager. Show less



AZEZSYSTEMS

• Montreal, Quebec, Canada

• Administrative Assistant

  • Sep 2017 - Aug 2019

  Administrative Assistant Provided a high-level of customer service and thorough understanding of the Service Excellence internally and externally. Supported the office and senior management team including working with various internal and external groups to ensure all timelines are met. Provided support and back-up to the functions and preparation process within Human Resources, Finance, Recruiting when requested. Administered all the updates to internal tracking tools and systems in a timely fashion, including data entry. Developed and maintained a well organized filing system that permits easy reference and rapid retrieval of information. Tracked and followed-up on internal and external correspondence in accordance with required timelines, including sending out and distribution of all mail and courier packages. Created and maintained various lists and spreadsheets concerning office management, HR, expenses, budgets, etc. Received and screened incoming telephone calls to the CEO, provided friendly professional greeting, took messages as appropriate and elicited necessary information to allow timely and accurate responses. Responded where appropriate. Provided accurate word-processing support by composing and/or editing a variety of documents including confidential correspondence, memoranda, contracts, and proposals. Scheduled meetings and made travel arrangements for the CEO and the Executive team, remained aware of and updated the CEO's schedule. Completed projects and special assignments by establishing objectives, determining priorities, managing time, gaining cooperation of others, monitoring progress, and making adjustments as necessary. Any other duties as assigned by the CEO Show less



EFG Holding

• Egypt
• Financial Services
• 700 & Above Employee

• HR Specialist

  • Sep 2007 - Nov 2013

  HR Specialist Represented HR internally and externally appropriately and maintained positive relationships with colleagues, line managers and external parties alike to portray a professional, reliable and positive image of the Human Resources Department. Handled all formalities for New Hires (on Boarding Process), Resignations (Exit Process) and coordinated with departments as required. Assisted in all relocation activities for transfer employees into the Dubai office, and ensured a smooth transition to UAE. Assumed full responsibility for the medical insurance plan, including conducting annual surveys externally and internally, handling employee issues, and ensuring premiums are properly calculated and distributed. Participated in conducting firm-wide performance appraisals, and evaluated the effectiveness of the process, providing recommendations for improvement. Generated and published quarterly vacations/exit interviews reports as part of the overall quarterly HR Report. Developed and maintained an up-to-date database both electronically and paper-based. Maintained complete and comprehensive employee files in line with corporate HR guidelines and local statutory requirements. Issued employment letters to consulates, embassies, banks and other authorities as needed. Coordinated all arrangements related to the corporate credit cards; ensure all forms are in place and necessary signatures/approvals are maintained. Contribute to HR initiatives and projects as required. Any other duties as assigned by the Head of HR. Show less



JENGAN

• Industrial Machinery Manufacturing
• 1 - 100 Employee

• HR and administrative Assistant

  • Apr 2006 - Aug 2007

  Organized and maintained a filing system that provides quick and efficient reference for the team. Assisted in the planning and preparation of meetings, conferences and online boardroom booking. Organized travel arrangements including flight and accommodation bookings and prepared itineraries for the team. Provided general administrative support for departments, expense management and HR support. Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence. Carried office management and day-to-day administrative tasks. Provided support to the HR manager in some HR tasks when needed. Any other Administrative duties assigned by the General Manager. Show less