Experience

CompuSystems

• United States
• Events Services
• 100 - 200 Employee

• Systems Administrator

  • Jun 2022 - Present

• Senior Field Engineer

  • Sep 2014 - Jun 2022

  • Supervise and Coordinate the setup of onsite equipment for Trade Shows• Setting up networks using network switches and hubs involving servers, laptops and printers both locally and in remote locations.• Setting up and loading servers using Solaris and Ingres database management program.• 80% Travel to manage servers and the network • Delegate task to team in accordance to the goal of the day ensuring high productivity.• Configuring sonic wall installations, managing, analyzing, troubleshooting and repairing computers hardware, printers and servers. • SQL and Unix Shell scripting.• Using Microsoft Visio to create network schematics for upcoming shows or projects.• Assist with technical support initiatives, support internal department processes, systems, and special projects • Prepare inventory of onsite supplies, parts and equipment.• Interface with the client, attendees and exhibitors as the company’s primary onsite representative and ensuring a high quality professional service relationship with customers. Show less



The Walsh Group - Walsh Construction & Archer Western

• Construction
• 700 & Above Employee

• Senior Information Technology Specialist

  • Jul 2020 - Dec 2021

  respond to request via phone calls, in person or by email through help desk software. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Image new computers to company standard install. Support company mobile phones and smart phones Ask questions to determine nature of problem. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Run diagnostic programs to resolve problems. Help Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install computer peripherals for users. Follow up with customers to ensure issues have been resolved. Show less



Christy Webber Landscapes

• United States
• Facilities Services
• 1 - 100 Employee

• IT Administrator

  • Dec 2016 - Jun 2017

  Support LANs, WANs, network segments, Internet, and intranet systems. • Support (adding-moving and changing configurations) for routers and switches infrastructure including firewalls and VPNs. • Troubleshoot problems reported by users. • Make recommendations for future upgrades. • Maintain network and system security. • Analyze and isolate issues. • Evaluate and modify system's performance. • Identify user needs. • Maintain integrity of the network, server deployment, security and accessibility. • Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations. • Design and deploy networks. • Perform network address assignment. • Assign configuration of authentication and authorization of directory services. • Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers. • Maintain network servers such as file servers, gateways, intrusion detection systems. • Monitors and Maintains backup procedures across all locations. • Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches. HELP DESK • Ensures that company operating procedures are followed and creates new ones if needed for designated areas of responsibility. • Works directly with the IT Manager for day to day tasks and special projects. • Composes routine correspondence and responds to routine external correspondence. Handles PO’s, invoices and company breakdowns on invoices for IT related purchases Show less



Loop Capital

• Financial Services
• 200 - 300 Employee

• IT Support Specialist

  • Jun 2014 - Aug 2014

  Respond to after-hours emergencies as needed • Implement new and best practices in the area of Helpdesk and Desktop support • Assist in ensuring 24/7 availability of systems and infrastructure in all production and development environments • Reviews, analyzes, and evaluates information technology system operations • Develop and update internal documentation for key systems and services • Proactively monitors and audits the health and availability or the network and systems • Assists in troubleshooting complex system issues • Provides first level Helpdesk and Desktop troubleshooting support • Maintaining, developing, and supporting personal computers, servers, local and wide area network, software, and data communications technologies throughout the company • Perform routine technical processes, including but not limited to, troubleshooting client/server, networking, hardware/software, desktop devices, and end user applications Show less



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Technical Consultant

  • Jul 2013 - 2013

  Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company's wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues. Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company's wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues.