Experience

The King's University

• Canada
• Higher Education
• 100 - 200 Employee

• Student

  • Jan 2019 - Present



Baha Mar

• Bahamas
• Hospitality
• 500 - 600 Employee

• Slot Floor Manager

  • Oct 2015 - Dec 2018

• Former Slot Floor Manager

  • Oct 2015 - Dec 2018

  My willingness to learn and grow lead me from being an an individual contributor to leadership. I have worked hard to build trust and transparency, developing employees, coaching them, teaching them, and helping them succeed. Ultimately leading to the success of the department and engaged and motivated employees. I am an experienced manager in the hospitality industry, with a strong background in customer relations and a passion for making a positive difference in other people's lives. I have began a new path on my journey and look forward to what it will bring. Show less

• Former Slot Floor Manager

  • Mar 2015 - Dec 2018

  My willingness to learn and grow lead me from being an an individual contributor to leadership. I have worked hard to build trust and transparency, developing employees, coaching them, teaching them, and helping them succeed. Ultimately bringing success to the department and increasing employee engagement and moral. I am an experienced manager in the hospitality sector, with a strong background in customer relations. As I venture on this new path of my journey, I look forward with optimism to the contributions I will make in the company. Show less



CIBC FirstCaribbean International Bank

• Barbados
• Banking
• 700 & Above Employee

• Administrative Coordinator

  • Feb 2011 - Mar 2015

  • Prepared the branch daily cash statement daily before deadline.• Investigated and resolved issues in balancing bank reconciliations, making the necessary adjustment to assure accurate branch ledgers.• Ensured proper negotiation of all teller items: cheques, withdrawals and deposits.• Replenished ATM and produced ATM balance report daily before 3:30 pm deadline. • Opened, maintained and closed safety deposit box accounts according to branch contracts.• Managed office supplies, restocking inventory when quantities ran low.• Developed, implemented and improved office policies and procedures by creating logs for large tellers’ items to be sent out and creating a log of in branch client check books, credit cards and debit cards.• Ordered, received and distributed client check books, credit cards and debit cards. Show less

• Customer Service Officer

  • Feb 2009 - Jan 2011

  • Opened new customer checking, saving, and fixed deposit accounts i• Bought/ sold foreign currencies; Processed wire transfers, bank drafts, bill payments and collected the associated fees.• Maintained and ensured daily balancing of cash drawer following receipt of deposits and payout of withdrawals.• Adhered to compliance, regulatory and security policies and procedures.• Provided timely, effective problem resolution, escalating issues as needed. • Assisted in resolving audit and customer issues, ensuring irregularities are corrected, • Prevented loss due to fraud, counterfeiting/money laundering and reported suspicious activity relative to compliance standards. Show less

• Customer Service Representative

  • Jul 2006 - Jan 2009

  • Maintained and balance cash drawer daily, performed deposits and withdrawals for bank customers, prepared local drafts for customers as requested and referred banks products and services to customers and collected all relative bank fees.• Met or exceeded sales goals by promoting bank products and services in every interaction.• Helped customers open and close accounts, apply for loans and make sound financial decisions.• Maintained optimal financial controls by securing funds and making accurate transactions.• Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.• Recommended bank products and services to current and prospective customers.• Processed a minimum of 7 customer transactions hourly while demonstrating extreme attention to detail.• Served approximately 30 customers each shift, remaining composed and professional even in high-stress situations.• Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.• Increased knowledge of banking products and services, actively participated in available training classes and workshops offered to employees. Show less