Niamh Scallan

Senior Localization Specialist at ActiveCampaign
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Contact Information
us****@****om
(386) 825-5501
Location
Dublin City, County Dublin, Ireland, IE
Languages
  • German Limited working proficiency
  • Spanish Limited working proficiency
  • English Native or bilingual proficiency

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Bio

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Credentials

  • Product-led Certification
    Pendo.io
    Oct, 2022
    - Nov, 2024

Experience

  • ActiveCampaign
    • United States
    • Software Development
    • 100 - 200 Employee
    • Senior Localization Specialist
      • Jul 2023 - Present

    • Localization Strategist
      • Jun 2022 - Jul 2023

  • Smartling
    • United States
    • Translation and Localization
    • 100 - 200 Employee
    • Senior Localization Project Coordinator
      • Oct 2021 - Jun 2022

      - Provided white-glove localization project management and support to key Enterprise customers - Utilized multiple project management tools and CMS platforms to fulfil customer localization requests (Monday, Jira, Smartsheet, WordPress amongst others) - Identified and contributed to process improvement strategies - Delivered engaging and customer-focused virtual trainings to various stakeholders

    • Localization Project Coordinator
      • Aug 2020 - Oct 2021

  • translation.ie
    • Translation and Localization
    • 1 - 100 Employee
    • Project Manager
      • Mar 2019 - Mar 2020

      - Managed requests from governmental bodies from start-to-delivery - Involved in recruitment process for interpreters and internal hires - Represented the company at numerous trade fairs - Awarded 'Project Manager of the Month' five times - Managed requests from governmental bodies from start-to-delivery - Involved in recruitment process for interpreters and internal hires - Represented the company at numerous trade fairs - Awarded 'Project Manager of the Month' five times

  • New Ireland Assurance
    • Ireland
    • Financial Services
    • 300 - 400 Employee
    • Existing Business Administrator
      • Sep 2017 - May 2018

      - Administration of existing policies; adhered to service level agreements and compliance requirements - Successfully resolved customer queries and complaints efficiently - Completed training in relation to GDPR and current AML regulations - Consistently met and exceeded agreed productivity targets - Administration of existing policies; adhered to service level agreements and compliance requirements - Successfully resolved customer queries and complaints efficiently - Completed training in relation to GDPR and current AML regulations - Consistently met and exceeded agreed productivity targets

Education

  • National College of Ireland
    Higher Diploma, Science in Computing (Software Development)
    2020 - 2021
  • Dublin City University
    Bachelor of Arts - BA, Applied Language and Translation Studies (German & Spanish)
    2013 - 2017
  • Universidad de Granada
    Erasmus Programme (Applied Language and Translation Studies), Spanish & German
    2015 - 2016

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