Product Operations Executive

• Sep 2023 - Present

Playing a crucial part in facilitating cross-team collaboration, working closely with various teams to ensure the smooth and efficient delivery of products and solutions. Additionally, my responsibilities will involve leveraging feedback from customers and partners to influence our roadmap for future developments. Playing a crucial part in facilitating cross-team collaboration, working closely with various teams to ensure the smooth and efficient delivery of products and solutions. Additionally, my responsibilities will involve leveraging feedback from customers and partners to influence our roadmap for future developments.

Technical Support Specialist

• Nov 2021 - Sep 2023

Customer Service Advisor

• Nov 2018 - Nov 2021

•Supporting customers in their online banking journey by phone, webchat and messaging. -Responding to up to sixty calls per day. -Handling ten secure messages per hour. -Communicating with two customers at a time on live chat. •Maintaining customer confidentiality, privacy and security at all times professionally and with empathy. •Assisting business customers with account and transaction enquiries. •Utilising both phone and secure messaging. •Ability to go beyond existing frameworks by suggesting new ideas which are suitable for clients and / or the organisation. - For example; migrating clients to our 365 online platform and suggesting new ways of banking to provide excellent customer experience. •Capability to effectively conduct creative, problem-solving research tasks defined by senior colleagues. - For example; tracing historical transitions for customers and handling fraud cases. •Nominated as the Mortgage Motivator for my team. -Sending weekly emails and stats to fellow team members. -Hosting huddles in relation to mortgage customer leads. •Professional accreditations gained during my tenure: -APA (Accredited Product Advisor) ;Regulations, Loans & Investments & Life Assurance -PIB (Practitioner of IOB (Institute of Banking)) Show less

Salon Manager

• Jan 2008 - Nov 2018

•Responsible for the customer experience journey and each touchpoint from entering the salon to booking a repeat appointment. •Utilising Phorest Salon Software to engage with and market to customers. •Liaising with hotels and special guests/ clients to ensure their needs were met at all times. •Daily management tasks including -Order processing, inventory & general administration -Switchboard & email management -Client planning & management •Team management including rostering •Delivering various treatments such as laser hair removal and skincare to highest standards. •Certifications achieved during my tenure: -Multiple skin specialist awards including -Dermalogica, Image and Yonka -Level 1 & 2 Image Skincare certification -Waxperts specialist waxing certified Show less

Owner

• Jan 2011 - Aug 2012

During this period I ran a mobile beauty business, offering treatments at clients’ homes and for commercial businesses. I offered bridal packages and prepared models for photoshoots in various hotels and venues. I was solely responsible for marketing, advertising, administrative responsibilities, advertising bookings and treatments. During this period I ran a mobile beauty business, offering treatments at clients’ homes and for commercial businesses. I offered bridal packages and prepared models for photoshoots in various hotels and venues. I was solely responsible for marketing, advertising, administrative responsibilities, advertising bookings and treatments.