Experience

MikMak
• United States
• Software Development
• 100 - 200 Employee
• Software Support Analyst

  • Aug 2023 - Present

ChannelAdvisor
• United States
• Software Development
• 500 - 600 Employee
• Software Support Analyst

  • Jun 2017 - Aug 2023


White Horse Insurance

• India
• Insurance Agencies and Brokerages
• 1 - 100 Employee

• Claims Handler & Medical Assistance Service Provider

  • Jun 2012 - Aug 2023

  Transferable Skill sets: Acquired very good interpersonal customer facing skills Liaise & Responding to customer/client queries on a daily basis Training of new starters, Business analysis, and Business process improvement. o Process, validate and ensures a speedy resolution to customer claims. o Actively listening to customer’s to assess the clinical aspects of their claim and ensure the correct claim form is sent first time. o Inputting customer’s medical information accurately onto company database and ensuring the correct cover is applied to tailor their specific needs. o Responding to customer/client queries on a daily basis, amending and updating information on customer’s claim’s or medical screening endorsements. o Liaise as necessary with client/customer to ensure the smooth progress of each individual claim Show less



KOSTAL Group

• Germany
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Co Op

  • Jan 2014 - Sep 2014

  Project Manager Introduced and setup a SharePoint environment within their Design Office, Tool Room and Automation departments, removing the dependence of the department on MS office products. Transferable Skill sets: SharePoint and InfoPath Designer. Project benefits and financial appraisal, development, testing and launching of a Software Application as per specific customer requirements within a specific time frame. Project Manager Introduced and setup a SharePoint environment within their Design Office, Tool Room and Automation departments, removing the dependence of the department on MS office products. Transferable Skill sets: SharePoint and InfoPath Designer. Project benefits and financial appraisal, development, testing and launching of a Software Application as per specific customer requirements within a specific time frame.



Chorus/NTL

• Telesales Agent

  • 2008 - 2009

  Provided World Class Customer and Sales service to our customers and colleagues while ensuring that department SLA's are achieved. Provided World Class Customer and Sales service to our customers and colleagues while ensuring that department SLA's are achieved.



Dell

• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Technician - New Products Introduction

  • 2004 - 2008

  Transferable Skill sets: Project Management, Waterfall and Agile Software Process, Problem solver, Leadership, and Motivational Skills, Working to strict SLA’s, Desktop support, Introduction to IT services, ability to achieve a strong Business, Customer & Culture focus. Project Manager:o Responsible for Product Introduction within the engineering department launching New Desktop Products.o Project managed Programmes that contained 40 to 100 commodities o Responsibilities included: Agreeing time lines, Assembling teams, holding regular meetings, Designating tasks, Tracking tasks to closure and Escalating as required.o Primary Product Engineering contact for Design (Based in the US & China), Production, Marketing, Supply chain and Procurement for 8 commodities.Communications:o Engaged with Marketing and Supply Chain as part of Product Introductions so that Products were “first to market”; ahead of the competition.o Ensured Process Engineering, Production and Training departments had implemented any production/process changes prior to “New to market” launches.o Lead teams that included Production, Quality, Test Engineering and Procurement – Chaired weekly meetings.Additional:o Implemented Process improvements which resulted in an overall cost saving of $1 million for which I was awarded a Six Sigma Green Belt.o Managed the project which changed components from Lead based to Lead-free in Compliance with EU directive (Rohs).o Lead project which reduced Test Build timelines and sizes, which reduced lead-time for product launches; this project was subsequently rolled out to all Dell factories worldwide. Show less

• Administrator

  • 2001 - 2004

  o Managed the database for invalid orders, analysing issues, and taking appropriate corrective actions before releasing into production.o Liaised with engineering, marketing, production, order services, customer care and groups involved in our order entry systems. o Administered the helpdesk for the desktop line of business and provided technical details of errors or invalid orders to order services and customer care.

• Trainer

  • 1998 - 2001

  o Provided one to one training, this included induction to job training. o Documented the operator’s performance daily during training and created overall assessment for each operator.o Developed and implemented development plans for employees in conjunction with the line supervisor.o Liaised with Production, New product introduction, Process, Safety and Quality on any issues arising during training.o Presented manual handling, ESD training and product handling courses.