Experience

O'Brien Fine Foods

• Ireland
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Brand Manager

  • Oct 2022 - Present

• Assistant Brand Manager

  • Jan 2021 - Oct 2022


Beam Suntory
• United States
• Beverage Manufacturing
• 700 & Above Employee
• Kilbeggan Irish Whiskey Brand Ambassador

  • Jan 2019 - Dec 2020

Unilever
• United Kingdom
• Manufacturing
• 700 & Above Employee
• Marketing Projects

  • May 2018 - Sep 2018


100minds

• Ireland
• Civic and Social Organizations

• Fundraising Volunteer

  • Oct 2017 - Feb 2018

  100minds is a social enterprise project founded in 2013, that brings together some of Ireland’s top college students and connects them with one cause to achieve big goals in a short space of time. This year, I have teamed up with 100 minds to take on the challenge of raising €1000 in 100 days for Temple Street Children's Hospital. The means in which I intend to hit my target are by holding a pub quiz and raffle, holding a charity lunch in UCD's Michael Smurfit Business School and by approaching my local primary school to see if a bake sale or a family fun day can be organised. The money raised through 100 minds will be used for replacing and repairing life-saving equipment, offering support to families in their time of need and to ensure that every child gets a childhood meaning that every child can experience holidays like Christmas and Easter as best as possible while in the care of Temple Street (parties, shows, events, etc are held in the hospital). Here is a link to my 100 minds profile which provides further information on how the funds will be used and where donations can be made: https://www.100minds.org/campaigns/2018/participants/niamh-breen Show less



SSE Airtricity

• Ireland
• Utilities
• 400 - 500 Employee

• Interim Communication Specialist

  • Jun 2017 - Aug 2017

  • Sent out daily newsletters to all Customer Service departments on Sales, NPS, Friendliness and Resolved results to communicate to staff individual, team and company performance and to encourage staff to hit set out targets of 85% Friendliness, 80% Resolved and 60% NPS. • Informed staff on any upcoming company developments or sales incentives to encourage productivity, positivity and to entice sales. • Updated company wallboards daily using Onelan to ensure that staff could view the number of calls and online chats being handled and upload compliments expressed by customers from the previous day as well as words of encouragement to maintain a positive, healthy work environment. • Delivered presentations to the Customer Service department and members of other departments to inform staff on how the Customer Service team were progressing and on any company updates. Show less

• Customer Service Representative

  • Nov 2016 - Jun 2017

  • Managed all customer service functions using effective communication to ensure that all calls were resolved upon first contact. • Multi-tasked by managing multiple systems including Peace, Liberty, Sales Force, PSI while simultaneously engaging with customers to ensure that any customer query was efficiently handled. • Promoted ancillary products and services such as Climote and gas boiler services to drive sales revenue.



Four Seasons Hotel, Spa and Leisure Club Carlingford

• Ireland
• Hospitality
• 1 - 100 Employee

• Waitress and Bar Staff

  • Jun 2012 - Nov 2016

  - Be friendly and welcoming to all visitors to the hotel as well as trying to meet their every need during their visit to the hotel. - Engage collective groups of visitors with confidence and charisma - Be a team player and carry out my duties collaboratively for the success of the entire team. - Problem solving: I have the capability to work collaboratively to resolve problems as they arise. - Customer-centric approach: carry out all tasks to satisfy the needs and wants of visitors of the hotel Show less



Optimum Results Ltd.

• Ireland
• Professional Training and Coaching
• 1 - 100 Employee

• Marketing Assistant

  • May 2015 - Aug 2015

  • Researched and identified potential international B2B partnerships using company databases and through online searches to drive sales for the company’s training and consultancy programmes. • Organised and participated in sales pitches with international clients alongside MD. Mr. Aidan Harte through Skype conference calls to promote the company’s offerings. • Responded to email enquiries about the programmes to ensure that all customers were well-informed on the company’s product portfolio and that client relationships were maintained. • Utilised Microsoft Excel to manage client databases to ensure organisation. Show less