Experience

Select Data

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• DBA/Reports Developer

  • Apr 2015 - Present



CareConnect (MCT Technology)

• United States
• Information Technology & Services
• 1 - 100 Employee

• Technical Operations Team Lead

  • Nov 2013 - Nov 2014

  I managed technical operations for a small but growing software company. Migrating data for new clients and helping maintain the databases of current clients. Remote updating of software. Third tier troubleshooting of software issues and direct support for project leads during software implementation. Development of data migration tools, SQL queries and planning for upcoming cloud deployment. I am also in charge of network security and maintenance, deployment and maintenance of internal software tools, hardware deployment and maintenance, and general IT support for staff. This position required cross-discipline thinking and excellent follow-up skills to foresee problems and offer solutions before they happen. There was also a lot of communication with client staff, both technical and non-technical via email, phone, and remote meeting, to ensure the implementation and update processes go as smoothly as possible. These duties would normally be performed by the following positions: Data Analyst Database Administrator (DBA) Network Administrator System Administrator (sysadmin) IT Manager IT Support SQL Developer Show less



Sony Online Entertainment

• Computer Games
• 1 - 100 Employee

• Technical Support Representative

  • Sep 2012 - Aug 2013

  Provide live chat, forum and phone support for Sony Online Entertainment's online gaming products. This included both account and billing related issues, and technical issues. This also included assisting with troubleshooting issues with the support ticket and live chat software provided by RightNow Technologies, writing and updating knowledgebase articles for SOE's website and those used internally. Provide live chat, forum and phone support for Sony Online Entertainment's online gaming products. This included both account and billing related issues, and technical issues. This also included assisting with troubleshooting issues with the support ticket and live chat software provided by RightNow Technologies, writing and updating knowledgebase articles for SOE's website and those used internally.



Aviation Facilities Inc

• Flight Line Worker

  • Mar 2007 - Aug 2007

  Refueled and helped maintain aircraft for the flight school. Also refueled helicopters and airplanes for clients of the FBO. Refueled and helped maintain aircraft for the flight school. Also refueled helicopters and airplanes for clients of the FBO.



Union Bank of California

• Online Banking Specialist I

  • Jun 2004 - Jun 2005

  Worked as technical support for Union Bank of California's website. Required good computer literacy and problem solving skills. Worked as technical support for Union Bank of California's website. Required good computer literacy and problem solving skills.



Pinnacle Marketing Corporation

• Sales Representative

  • Nov 2003 - May 2004

  Taking inbound calls in a fast paced call center environment. Selling customers on different packages we offer and also offering up-sale items. (Additional previous customer service and marketing experience not listed) Taking inbound calls in a fast paced call center environment. Selling customers on different packages we offer and also offering up-sale items. (Additional previous customer service and marketing experience not listed)