IT Consultant

• Mar 2011 - Present

Technical Specialist – Operations Support

• Jun 2010 - Oct 2010

Provide technical operational support across PostIT platforms including VMS, UNIX, Wintel, Storage Area Networks (SAN). Provide technical operational support across all PostIT applications and layered products including: eCommerce, Agency Delivery, Messaging layer; Systems Management. Ensure integrity of PostIT environments including the Business Continuity Centre via Backup, Restore and Verification of data. Provide technical operational support on a 24 x7 roster shift Resolve faults within agreed SLA requirements Maintenance of domain accounts through Windows Active Directory Show less

IT Field Engineer

• Mar 2008 - Dec 2009

Managing and implementing installation projects at customer sites. Responsible for telephone and on-site support to all customers throughout the country. Liaising with customers to assess requirements and then deliver on those requirements. Preparing of customer specific documentation for each system that was supplied. Testing and debugging of the AMPS factory control software system. Managing and implementing installation projects at customer sites. Responsible for telephone and on-site support to all customers throughout the country. Liaising with customers to assess requirements and then deliver on those requirements. Preparing of customer specific documentation for each system that was supplied. Testing and debugging of the AMPS factory control software system.

IT Technical Support Manager

• Jan 2007 - Mar 2008

Managed the in-house production and support application systems. Liaised with the group IT manager to deliver the strategic business objectives andsystem requirements of the company Lead, guided and motivated on-site IT team. Maintained and protected system and confidential data to prevent unauthorisedpersonnel from accessing network information. Ensured technical problems were efficiently resolved. Full understanding of the systems within the company.

IT Technician/Senior IT Technician

• May 2005 - Jan 2007

Ensured all office and production equipment were using up to date software. Responsible for the repairs and maintenance of all IT hardware and software issues. Responsible for the day to day site server application administration. Responsible for maintaining system backups and restore plans. Ensured all support calls were documented in the helpdesk database.