Experience

Lygos

• United States
• Chemical Manufacturing
• 1 - 100 Employee

• Information Technology System Administrator

  • Mar 2023 - Present



23andMe

• United States
• Biotechnology Research
• 400 - 500 Employee

• Information Technology Help Desk Analyst

  • Mar 2022 - Jan 2023



Lemonaid Health (part of 23andMe)

• United States
• Medical Practices
• 1 - 100 Employee

• Information Technology Support Administrator

  • Feb 2018 - Jan 2023

  - Responsible for the configuration of all company-wide laptop devices using MDM and directory-as-a-service solutions- Provided technical support and assistance to internal end-users on hardware and software issues- Identified, diagnosed, and solved hardware and software problems on a variety of computers

• Licensing Coordinator

  • Feb 2018 - Jul 2021

  - Created and maintained spreadsheets used to track licensing deadlines- Handled sensitive and confidential employee information- Created and submitted license renewal applications



Plume Clinic

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• IT Support Specialist

  • Oct 2020 - Mar 2022

  - Designed & implemented the company IT Ticketing process, policies and standards in accordance with HIPAA protocols- Overall responsibility for device configuration, syndication and on-going management to remote workforce leveraging JumpCloud and MDM- Extracted and loaded key company data into the company analytics platform, Knowi on a daily basis

• Licensing Coordinator

  • May 2020 - Oct 2020

  - Designed and implemented the Clinical team licensing process- Compiled credentialing documents- Ran background checks on new hires- Maintained licenses and DEA renewals