Experience

The Roosevelt New Orleans, A Waldorf Astoria Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Human Resources Director

  • Aug 2023 - Present

  New Orleans, Louisiana, United States



Four Seasons Hotels and Resorts

• Canada
• Hospitality
• 700 & Above Employee

• Assistant Director of People & Culture

  • Jun 2021 - Aug 2023

  Atlanta, Georgia, United States The Assistant Director of People and Culture is responsible for assisting the Director of People and Culture with the direction of all aspects of the People and Culture division including benefits administration, employee relations, recruitment and retention of staff, communication to staff, career development of staff, wage & hour compliance, training, workers’ compensation and legal matters related to hotel employees.



Target

• United States
• Retail
• 700 & Above Employee

• Executive Team Lead Human Resources Manager

  • Oct 2020 - Jun 2021

  Atlanta, Georgia, United States



Hilton Baltimore Inner Harbor

• Human Resources Manager / Training Manager

  • Oct 2018 - Sep 2020

  Baltimore, Maryland -Property Trainer for this 757 full service guest room hotel with 400+ team members. - Sole Acquisition Recruiter for the 3 largest departments Housekeeping, Front Office and Stewarding. - -Assisted in the reduction of turnover in the Housekeeping department by screening candidates and implementing new hire check-ins throughout the first year. -Assisted the property in winning the Mayor’s Business Recognition Awards due to my personal community service activities.-Facilitated… Show more -Property Trainer for this 757 full service guest room hotel with 400+ team members. - Sole Acquisition Recruiter for the 3 largest departments Housekeeping, Front Office and Stewarding. - -Assisted in the reduction of turnover in the Housekeeping department by screening candidates and implementing new hire check-ins throughout the first year. -Assisted the property in winning the Mayor’s Business Recognition Awards due to my personal community service activities.-Facilitated on-boarding sessions and job training for new hires; bolstering employee job position knowledge, skillset, and brand mandated training. -Conducted Recruitment/Hiring processes by creating requisitions on Taleo, sourcing candidates, conducting behavior and skill based interviews, performing ​background checks​ using First Advantage and hiring candidates via TMX. -Responded to internal and external HR related inquiries and provided assistance. -Designed and monitored the monthly newsletters for the property and provided important employee related information in an efficient timely manner. . -Participated in employee disciplinary procedures as needed such as grievances, investigations, corrective actions, terminations, etc. -Responded to internal and external HR related inquiries or requests and provided assistance as needed. -Maintain records of personnel-related data (payroll, personal information, leaves, turnover rates etc.) in both paper and database and ensure all employment requirements are met with Quality Assurance (QA). -Collaborated with senior management and performed helpful tasks, including benefits analysis, corrective action planning and big-picture data capturing -Facilitated training and kept all documentation on company compliance with all local, state and federal laws, in addition to establishing organizational standards. -Assisted in payroll related processes for the 2020 Union CBA to ensure employees received the correct retro pay in a timely manner. Show less



Hilton Atlanta

• United States
• Hospitality
• 1 - 100 Employee

• Human Resources Coordinator

  • Feb 2017 - Oct 2018

  Greater Atlanta Area • Assist Team Members whenever possible with requests and/or information and answer Team Members questions and/or address Team Members concerns in a timely manner. • Assist in the recruiting; screening and interviewing for all management and non-management hotel positions. Assist the Human Resources Director, Assistant Director of Human Resources and the Director of Training Human in directing with instructing the management staff in effective recruiting and interviewing techniques using… Show more • Assist Team Members whenever possible with requests and/or information and answer Team Members questions and/or address Team Members concerns in a timely manner. • Assist in the recruiting; screening and interviewing for all management and non-management hotel positions. Assist the Human Resources Director, Assistant Director of Human Resources and the Director of Training Human in directing with instructing the management staff in effective recruiting and interviewing techniques using methods such as verbal presentations and written directions to ensure the hiring and retention of qualified and effective Team Members. And process related paperwork. • Create and update Human Resources bulletin boards and other posting locations as needed. • Distribute paychecks as needed. • Maintain accurate and updated department and Team Members files. • Explain elements of various benefits to Team Members as required and assist with enrollment and claims processing. • Assist with Team Member events and recognition; as needed; e.g. Team Member of the Month program; Team Member Anniversary Awards program; etc. • Process benefits enrollments and other functions electronically; as required. • Monitor and update job requisitions as required on Taleo. Communicate hotel job openings internally and externally; via bulletin board postings; etc. pursuant to Company policy. • Process all transfer requests in the required time frame. • Assist Director of Human Resources, the Assistant Director of Human Resources and the Director of Training in achieving goals and objectives as identified in hotel annual Affirmative Action Plan (AAP). • On occasion, analyze and apply information retrieved from moderately complex reports; manuals and/or computer systems. • Prepare correspondence and memos as needed. • Ensure all new hires and existing team member possess proper employment eligibility verifications. • Comply with attendance rules and be available to work on a regular basis.

• Executive Level Concierge

  • Jun 2016 - Feb 2017

  Atlanta, GA Serve as a key point of contact for Guests and efficiently respond to Guest enquiries Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others Process and deliver messages for Guests Stay current with all hotel services as well as daily VIP requests and special events Ensure orderliness and safety guidelines in the Executive Lounge Provide support to… Show more Serve as a key point of contact for Guests and efficiently respond to Guest enquiries Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others Process and deliver messages for Guests Stay current with all hotel services as well as daily VIP requests and special events Ensure orderliness and safety guidelines in the Executive Lounge Provide support to Management as required, in cases of emergency Project a professional manner with an emphasis on hospitality and Guest service Maintain a clean, healthy, and safety working area Act in accordance with policies and procedures when working with front of house equipment and property management systems

• Front Desk Agent

  • Nov 2015 - Jan 2017

  Atlanta, GA Register guests and assigns rooms. Accommodates special requests whenever possible. Assists in preregistration and blocking of rooms for reservations. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. Understands room status and room status tracking. Knows room locations, types of rooms available, and room rates. Uses suggestive selling techniques to sell rooms and to promote other services of the… Show more Register guests and assigns rooms. Accommodates special requests whenever possible. Assists in preregistration and blocking of rooms for reservations. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. Understands room status and room status tracking. Knows room locations, types of rooms available, and room rates. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. File room keys ( only for manual room key hotels) Knows how to use front office equipment. Process guest check-outs. Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange, Follows procedures for issuing and closing safe deposit boxes used by guests. Uses proper telephone etiquette. Uses proper mail, package, and message handling procedures.Courier Mail Register Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel. Attends department meetings. Reports any unusual occurrences or requests to the manager or assistant manager. Knows all safety and emergency procedures, Is aware of accident prevention policies. Maintains the cleanliness and neatness of the front desk area. Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.



Omni Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• PBX Operator

  • May 2014 - Aug 2015

  Providence, Rhode Island Area Summary: To direct and assist guest and employees with communication needs in accordance with Omni standards. Responsibilities: Answer incoming telephone calls to the hotel efficiently and courteously. Direct phone calls and messages to appropriate personnel or guest. Assist all guests and employees. Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel… Show more Summary: To direct and assist guest and employees with communication needs in accordance with Omni standards. Responsibilities: Answer incoming telephone calls to the hotel efficiently and courteously. Direct phone calls and messages to appropriate personnel or guest. Assist all guests and employees. Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel. Recording and making Wake up calls. Receiving and sending facsimile messages as needed, as well as operating switchboard and two-way radio. Show less



Johnson & Wales University

• United States
• Higher Education
• 700 & Above Employee

• Student

  • Sep 2011 - Nov 2014

  As a student of the College of Business I am majoring in Business Management , with the concentration of Entrepreneurship.

• Resident Assistant

  • Sep 2012 - Nov 2013

  • Address and assist residents’ concerns and questions • Create programs and other opportunities for residents • Maintain a safe and welcoming environment for 500+ residents • Develop and maintain a personal relationship with International students

• Orientation Leader

  • May 2012 - Aug 2012

  • Conducted tours for 30 – 40 students and parents to show key attractions on campus and in the neighboring community • Help students to get acclimated with University • Maintain a safe and welcoming environment for incoming students • Assist with any concerns students or parents may have



Pinkberry Ventures, Inc

• United States
• Food and Beverage Services
• 100 - 200 Employee

• Team Member

  • Jun 2012 - May 2014

  • Greet and guide each customer through the Pinkberry goodness line • Maintain an accurate cash register balance • Assist Managers and Shift leads by running errands as needed



Bank of New York State Mortgage Department

• Intern

  • Jul 2011 - Aug 2011

  New York, New York • Processed paperwork into the appropriate folders • Recorded given information into computer database using Excel, Microsoft Word, and PowerPoint • Assisted the firm by running errands as needed