Educator

• May 2021 - Present

Customer Specialist

• 2021 - Present

Customer Success Manager

• May 2019 - 2021

•Operated alongside Key stakeholders and created a high-touch strategy through upsell and cross-selling measures resulting in a 100% increase in revenue •Managed Tech Touch, Low Touch, and High Touch customers and made them into Champions through cadence calls and benchmarking using a consultative approach centered around their problem statement and desired outcomes •Developed engaging customer training for 15+ clients during customer onboarding resulting in 75% adoption of new… Show more •Operated alongside Key stakeholders and created a high-touch strategy through upsell and cross-selling measures resulting in a 100% increase in revenue •Managed Tech Touch, Low Touch, and High Touch customers and made them into Champions through cadence calls and benchmarking using a consultative approach centered around their problem statement and desired outcomes •Developed engaging customer training for 15+ clients during customer onboarding resulting in 75% adoption of new products •Solved customers’ technical issues and proactively supported clients with additional implementation resources for expedited adoption Show less •Operated alongside Key stakeholders and created a high-touch strategy through upsell and cross-selling measures resulting in a 100% increase in revenue •Managed Tech Touch, Low Touch, and High Touch customers and made them into Champions through cadence calls and benchmarking using a consultative approach centered around their problem statement and desired outcomes •Developed engaging customer training for 15+ clients during customer onboarding resulting in 75% adoption of new… Show more •Operated alongside Key stakeholders and created a high-touch strategy through upsell and cross-selling measures resulting in a 100% increase in revenue •Managed Tech Touch, Low Touch, and High Touch customers and made them into Champions through cadence calls and benchmarking using a consultative approach centered around their problem statement and desired outcomes •Developed engaging customer training for 15+ clients during customer onboarding resulting in 75% adoption of new products •Solved customers’ technical issues and proactively supported clients with additional implementation resources for expedited adoption Show less

Customer Success Manager

• Jun 2016 - Sep 2020

•Served as a trusted customer advocate while building stakeholder relationships to articulate the company’s value, products, and services resulting in 100% customer satisfaction and a 25% increase in champion customers •Assisted with new product launches, increased sales revenue, and closed deals by 85% with participation in local event marketing events •Successfully addressed Red Accounts and turned them into Champion customers through active listening, problem-solving, and implementing… Show more •Served as a trusted customer advocate while building stakeholder relationships to articulate the company’s value, products, and services resulting in 100% customer satisfaction and a 25% increase in champion customers •Assisted with new product launches, increased sales revenue, and closed deals by 85% with participation in local event marketing events •Successfully addressed Red Accounts and turned them into Champion customers through active listening, problem-solving, and implementing cross-selling techniques • Identified and prioritized resources to manage customer health scores, potential growth, and strategic value in support of customer renewals •Conducted periodic customer performance reviews with KPIs that focused on service updates, life cycle management, support metrics, and trends resulting in a 100% increase in revenue •Increased the client retention rate by over 85% through live demos and supported customer needs using negotiated expected solutions to shortfalls and implemented best practices Show less •Served as a trusted customer advocate while building stakeholder relationships to articulate the company’s value, products, and services resulting in 100% customer satisfaction and a 25% increase in champion customers •Assisted with new product launches, increased sales revenue, and closed deals by 85% with participation in local event marketing events •Successfully addressed Red Accounts and turned them into Champion customers through active listening, problem-solving, and implementing… Show more •Served as a trusted customer advocate while building stakeholder relationships to articulate the company’s value, products, and services resulting in 100% customer satisfaction and a 25% increase in champion customers •Assisted with new product launches, increased sales revenue, and closed deals by 85% with participation in local event marketing events •Successfully addressed Red Accounts and turned them into Champion customers through active listening, problem-solving, and implementing cross-selling techniques • Identified and prioritized resources to manage customer health scores, potential growth, and strategic value in support of customer renewals •Conducted periodic customer performance reviews with KPIs that focused on service updates, life cycle management, support metrics, and trends resulting in a 100% increase in revenue •Increased the client retention rate by over 85% through live demos and supported customer needs using negotiated expected solutions to shortfalls and implemented best practices Show less

Event Coordinator and Social Media Content Manager

• May 2018 - Jul 2019

•Collaborated with over 10 staff members and successfully executed over 25+ holiday and spirit week events. •Increased event attendance by 50% through the implementation of over 100+ social media networking and digital marketing campaigns used to bring event awareness. •Collaborated with over 10 staff members and successfully executed over 25+ holiday and spirit week events. •Increased event attendance by 50% through the implementation of over 100+ social media networking and digital marketing campaigns used to bring event awareness.

Marketing Manager

• Apr 2017 - Apr 2018

•Partnered with over 35+ cosmetic companies increasing client product usage. •Reduced churn by collecting feedback by actively engaging with 1000+ clients through email, Zoom, phone, and in-person interface. •Tracked marketing efforts and customer satisfaction by sending over 100+ Patient Pop surveys. •Assisted with special projects, such as partnership development, and process improvements. •Prepared reports demonstrating quarterly sales, annual forecasts, account statuses, and… Show more •Partnered with over 35+ cosmetic companies increasing client product usage. •Reduced churn by collecting feedback by actively engaging with 1000+ clients through email, Zoom, phone, and in-person interface. •Tracked marketing efforts and customer satisfaction by sending over 100+ Patient Pop surveys. •Assisted with special projects, such as partnership development, and process improvements. •Prepared reports demonstrating quarterly sales, annual forecasts, account statuses, and other valuable metrics data. •Analyzed supply and demand cosmetic product service trends through the implementation of social media digital marketing. •Represented the marketing team to cross-functional groups including sales, product management, and customer support. •Increased new product revenue up to 35% from phone-based sales. •Collected, tracked, and analyzed data to evaluate the success of the product ads and social media posts which encouraged brand exposure and increased sales revenue by 35%. Show less •Partnered with over 35+ cosmetic companies increasing client product usage. •Reduced churn by collecting feedback by actively engaging with 1000+ clients through email, Zoom, phone, and in-person interface. •Tracked marketing efforts and customer satisfaction by sending over 100+ Patient Pop surveys. •Assisted with special projects, such as partnership development, and process improvements. •Prepared reports demonstrating quarterly sales, annual forecasts, account statuses, and… Show more •Partnered with over 35+ cosmetic companies increasing client product usage. •Reduced churn by collecting feedback by actively engaging with 1000+ clients through email, Zoom, phone, and in-person interface. •Tracked marketing efforts and customer satisfaction by sending over 100+ Patient Pop surveys. •Assisted with special projects, such as partnership development, and process improvements. •Prepared reports demonstrating quarterly sales, annual forecasts, account statuses, and other valuable metrics data. •Analyzed supply and demand cosmetic product service trends through the implementation of social media digital marketing. •Represented the marketing team to cross-functional groups including sales, product management, and customer support. •Increased new product revenue up to 35% from phone-based sales. •Collected, tracked, and analyzed data to evaluate the success of the product ads and social media posts which encouraged brand exposure and increased sales revenue by 35%. Show less

Social Media Marketing Intern

• Feb 2013 - Apr 2017

•Created over 90+social media content posts and scheduled content to post on all of Qrator Social Media accounts using Calendly and Hootsuite. • Managed all of Qrators 5 social media handles. •Replied to over 200+ messages and emails •Created over 90+social media content posts and scheduled content to post on all of Qrator Social Media accounts using Calendly and Hootsuite. • Managed all of Qrators 5 social media handles. •Replied to over 200+ messages and emails