Nia Alexander
Health Data Analyst at Oasys International- Claim this Profile
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Bio
Credentials
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CompTIA IT Fundamentals (FC0-U61) Cert Prep 3: Computer Maintenance and Troubleshooting, Databases, and Programming
LinkedInDec, 2021- Sep, 2024 -
Prepare for the CompTIA IT Fundamentals+ (ITF+) Exam
LinkedInDec, 2021- Sep, 2024 -
CompTIA IT Fundamentals (FC0-U61) Cert Prep 1: Computer Basics, Hardware, and Operating Systems
LinkedInNov, 2021- Sep, 2024 -
Building Rapport with Customers
LinkedInOct, 2021- Sep, 2024 -
Creating Positive Conversations with Challenging Customers
LinkedInOct, 2021- Sep, 2024 -
Customer Service Foundations
LinkedInOct, 2021- Sep, 2024 -
Customer Service: Call Control Strategies
LinkedInOct, 2021- Sep, 2024 -
Customer Service: Handling Abusive Customers
LinkedInOct, 2021- Sep, 2024 -
Customer Service: Problem Solving and Troubleshooting
LinkedInOct, 2021- Sep, 2024 -
De-Escalating Conversations for Customer Service
LinkedInOct, 2021- Sep, 2024 -
Serving Customers Using Social Media
LinkedInOct, 2021- Sep, 2024 -
Teamwork Foundations
LinkedInOct, 2021- Sep, 2024 -
Time Management: Working from Home
LinkedInOct, 2021- Sep, 2024
Experience
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Oasys International
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Health Data Analyst
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Sep 2022 - Present
• Support the U.S. Department of Veterans Affairs by using investigative methods to identify and resolve 320 data discrepancies, anomalies, and duplicate data per month • Work with medical directors, system developers and business owners to improve the validity of identity management information thus enhancing and implementing process improvements • Support the U.S. Department of Veterans Affairs by using investigative methods to identify and resolve 320 data discrepancies, anomalies, and duplicate data per month • Work with medical directors, system developers and business owners to improve the validity of identity management information thus enhancing and implementing process improvements
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StateServ
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United States
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Hospitals and Health Care
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100 - 200 Employee
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IT Network Services Specialist
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Oct 2021 - Sep 2022
• Identify and troubleshoot company-wide/customer issues quickly and efficiently thereby increasing customer morale and overall satisfaction with customer service. • Establish patterns to reoccurring issues and provide input to development teams to resolve those technical issues to increase productivity. • Identify and troubleshoot company-wide/customer issues quickly and efficiently thereby increasing customer morale and overall satisfaction with customer service. • Establish patterns to reoccurring issues and provide input to development teams to resolve those technical issues to increase productivity.
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Christ Health Center
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United States
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Medical Practices
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1 - 100 Employee
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Medical Records Specialist
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Jan 2021 - Aug 2021
• Improved medical/billing records efficiency for two medical practices through organization strategies and strong HIPAA knowledge, maintaining the department's productivity and quality assurance expectations. • Handled all ROI and organization and maintenance of paper and electronic medical records such as patient information, medical histories, physician exams, test results, treatments and services provided in accordance with HIPAA laws. • Improved medical/billing records efficiency for two medical practices through organization strategies and strong HIPAA knowledge, maintaining the department's productivity and quality assurance expectations. • Handled all ROI and organization and maintenance of paper and electronic medical records such as patient information, medical histories, physician exams, test results, treatments and services provided in accordance with HIPAA laws.
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Claire's
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United States
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Retail
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100 - 200 Employee
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Assistant Manager
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Oct 2020 - Jan 2021
• Ran the store independently, making sure that store goals were met daily, delivering the highest level of customer service ensuring high levels of team performance and business results exceeding the minimum. • Hired qualified candidates and handled human resource work including scouting, application review, interviews, and employee paperwork • Trained and coached the store team to enhance and develop their retail, customer service and ear-piercing skills placing our store in the top percentage of the Claire’s franchise. • Exceeded organizational goals through multi-tasking, self-initiative and time management. Show less
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Jason's Deli
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United States
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Restaurants
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700 & Above Employee
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Front of House
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Aug 2017 - Jun 2020
• Managed orders and corresponding transactions using Point-of-Sale System, demonstrating high standards of customer service in a high-volume, fast-paced environment • Provided training and expertise to new employees to ensure an organized workplace with a consistent rate of work for each employee. • Managed orders and corresponding transactions using Point-of-Sale System, demonstrating high standards of customer service in a high-volume, fast-paced environment • Provided training and expertise to new employees to ensure an organized workplace with a consistent rate of work for each employee.
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Encompass Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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HIM Student Intern
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Jan 2020 - Mar 2020
• Conducted record audits to compile utilization review statistics documenting delinquency rates lowering these rates to standard percentages. • Transferred paper patient records to electronic records minimizing paper usage and maximizing functions in the electronic patient health records. • Conducted record audits to compile utilization review statistics documenting delinquency rates lowering these rates to standard percentages. • Transferred paper patient records to electronic records minimizing paper usage and maximizing functions in the electronic patient health records.
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HIM Student Intern
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Jul 2019 - Aug 2019
• Scheduled patients, validated medical insurance, and created and audited patient charts enhancing patient experience through superb interactions. • Maintained the upkeep of archived paper medical record charts and electronic health records creating an optimized and efficient workplace. • Scheduled patients, validated medical insurance, and created and audited patient charts enhancing patient experience through superb interactions. • Maintained the upkeep of archived paper medical record charts and electronic health records creating an optimized and efficient workplace.
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Bealls, Inc.
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United States
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Retail
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700 & Above Employee
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Assistant Manager
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Jun 2016 - Aug 2017
Provided high quality customer service to optimize customer experience. Processed customer payments by cash, check and credit/debit card. Answered the phone in a timely manner with appropriate greeting. Organized work environment and assisted associates in ways that optimized procedures. Achieved monthly quota of store credit cards and reward cards with numbers exceeding the minimum. Provided high quality customer service to optimize customer experience. Processed customer payments by cash, check and credit/debit card. Answered the phone in a timely manner with appropriate greeting. Organized work environment and assisted associates in ways that optimized procedures. Achieved monthly quota of store credit cards and reward cards with numbers exceeding the minimum.
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Education
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2015 - 2020
Alabama State University
Bachelor’s Degree, Health/Health Care Administration/Management -
2012 - 2015
Central High School
High School
Community
