• Aug 2022 - Present

My role for this job are:-Collaborated with vendors to successfully handle around 5 offline events/month-Leveraging social media plan and increased 19,8k % followers vs last year and 147,9k % engagement vs last year, to maximize brand exposure/traffic for get new customers for @palembangicon account-Optimized performance of Facebook Ads for boosting campaign plan per seasonal events such as Ramadan campaign with 19.524 reach, 5.853 engagement, growth 2,5% followers-While focusing to get B2C plan, I also create social media plan to help 150 tenants in promoting their products with the objective to increase sales and get brand awareness -Planned strategic In-app program promotions monthly, the objective to focus on customer retention, a loyalty program to reach out and communicate with more than 1500 customers based on analysis/research behavior customers during (seasonal, hot seasons, trends)-Planned and did the market research for seasonal event by survey tools and gathered the data from In-App loyalty to understand customers behavior and their needs so the programs will be right as targeted-Negotiated the advertising contracts for indoor and outdoor mediums and achieved joint promotion income Show less

• Jul 2017 - Aug 2022

My role for this job are :-Planned collaborative programs to promote 150 tenants, resulting in their business successfully growth traffic and sales monthly-Helped tenants to plan seasonal events for example during peak seasons, with the objective to bring more customers awareness to their business-Collected tenants visual content and scheduled it to be promoted daily in social media to reach new customers-Analyzed Social Media account and Managed it to make a report monthly, then compared the data for internal used such as planning a new strategy-Collaborated with CRM department to optimize the customer retention program monthly-Handled tenant’s input & suggestions to be followed up and solved the problems-Communicated mall’s programs & provided tenants with house rules guidelines-Led and supervised customer service team to give the best experience for all customers Show less

• Apr 2016 - Jul 2017

My Role for this job are :-Researched Customers Persona to know what they need and try to give them the best pitching point to convert with our financial product monthly, and successfully convert 50 new customers-Actively communicated with customer daily to achieve new customer insight and help their problems to solve-Offered financial product to customer, negotiated and gave the presentation for the new customer to give a new perspective for customer-Assisted and maintained a good relationship with 20 customers weekly to ensure their needs and gave them a proper and efficient service, making sure that they will be a loyal customer-Reached out old in-active customers, and tried to give a new product information so they would come back to be active -Planned a strategic way how to retain a customer in our banking services Show less

• Apr 2014 - Apr 2016

My role for this job are :-Working & collaborating with operational team to deliver daily best services for bank customers everyday-Creating daily administrative report according to Bank Standart Operation Procedure-Helping customers' who need service as well as their financial wealth to meet the banking products-Handling customers' inquiries for opening & closing an account. Updating their profile and solve their problems as well.