Identity and Access Management Analyst

• Apr 2022 - Present

Senior - Cyber Security Consultant

• Jul 2019 - Jan 2022

IT Security Administrator

• May 2018 - Jul 2019

Senior - Global Identity and Access Management

• Feb 2015 - Dec 2017

* Performs access provisioning and de-provisioning. * Coordinates user access review for business applications via SailPoint IIQ and manual reviews, including application profile review and Segregation of Duties. * Coordinates privilege access review for Windows Desktop Local and Global, infrastructure review for Database and OS servers. * Assist with the process of Transfers and Leavers. * Provides audit requirements/evidence when necessary. * Performs access provisioning and de-provisioning. * Coordinates user access review for business applications via SailPoint IIQ and manual reviews, including application profile review and Segregation of Duties. * Coordinates privilege access review for Windows Desktop Local and Global, infrastructure review for Database and OS servers. * Assist with the process of Transfers and Leavers. * Provides audit requirements/evidence when necessary.

Global Identity & Access Management – Tech Ops Technician Regional

• Apr 2014 - Nov 2014

• Control user logical access to organization resources in Business Application platforms and servers according to pre-set of system rules and policies. • Document security administration procedures and practices. • Maintain a controlled user access environment from different capacities of employees on need-to-perform basis. • Maintain the integrity of business approvals on each user access request from standard tool and process. • Control user on privilege/emergency access… Show more • Control user logical access to organization resources in Business Application platforms and servers according to pre-set of system rules and policies. • Document security administration procedures and practices. • Maintain a controlled user access environment from different capacities of employees on need-to-perform basis. • Maintain the integrity of business approvals on each user access request from standard tool and process. • Control user on privilege/emergency access request to ensure these activities are monitored and approved, and the password timely reset. • Monitor the request system and process them from work queue assigned. • Apply change to system policy and control setting under standard change management process. • Help resolving user logon problem being reported and escalated. • Foster continuous improvement workflow to streamline the process of producing quality and timely outputs in meeting service level expectancy.

Shared Service Group - Service Desk Lead – Regional

• Apr 2010 - Apr 2014

• Provides technical, operational and user support for all business & enterprise applications that our LOB is handling worldwide. Resolve tickets on their prescribed SLA. Ticketing system includes: Vulcan, and Peregrine. Monitor & resolve Peregrine/Incident Management queue (P1 – P4). • Acts as liaison with the application development team for advanced technical support and defect resolution. • Additional responsibilities include becoming an expert in the business disciplines and… Show more • Provides technical, operational and user support for all business & enterprise applications that our LOB is handling worldwide. Resolve tickets on their prescribed SLA. Ticketing system includes: Vulcan, and Peregrine. Monitor & resolve Peregrine/Incident Management queue (P1 – P4). • Acts as liaison with the application development team for advanced technical support and defect resolution. • Additional responsibilities include becoming an expert in the business disciplines and application standard and procedures, learning to query the application databases to investigate data integrity,, write user documentation & conduct user training. • Conducted cross training to eliminate the single point of failure. Maintain and update available knowledge documents in confluence. • Help resolve user logon problem being reported and escalated. • Background with Confirmit, SiteCatalyst, Enterprise Search, Project Accounting and Reporting and Clarity, SSL (CertVault) Application and Livelink. • Subject matter expert for EMS (Event Management System), conceptualized and implemented along with the application owner in developing training and creation of knowledge base documents which resulted in eliminating the single point of failure, providing faster resolutions for tickets submitted by end users and avoiding escalations. • Provides first level technical, operational and user support for ePurchase/SPARC via email, phone and peregrine incident. Administers identity and security access as well as incident support for user for EMS (Event Management System) • Promoted from Client Service Representative to Client Service Specialist and finally to Service Desk Lead Regional.

Technical Support Representative - Matrix (Dell XPS)

• Jun 2007 - Apr 2010

• Provide excellent customer service in all situations. • Provided technical support via telephone with end-users. • Obtain general understanding of OS and application operations related to company offered services. • Excellent Telephone skills are essential in the day to day tasks; ability to keep calm in stressful situations is a must. • Needs to communicate technical terms in a non-technical format that our customers can understand for troubleshooting purposes… Show more • Provide excellent customer service in all situations. • Provided technical support via telephone with end-users. • Obtain general understanding of OS and application operations related to company offered services. • Excellent Telephone skills are essential in the day to day tasks; ability to keep calm in stressful situations is a must. • Needs to communicate technical terms in a non-technical format that our customers can understand for troubleshooting purposes. • Knowledgeable in Windows OS system, and basic networking (LAN/WAN) Show less • Provide excellent customer service in all situations. • Provided technical support via telephone with end-users. • Obtain general understanding of OS and application operations related to company offered services. • Excellent Telephone skills are essential in the day to day tasks; ability to keep calm in stressful situations is a must. • Needs to communicate technical terms in a non-technical format that our customers can understand for troubleshooting purposes… Show more • Provide excellent customer service in all situations. • Provided technical support via telephone with end-users. • Obtain general understanding of OS and application operations related to company offered services. • Excellent Telephone skills are essential in the day to day tasks; ability to keep calm in stressful situations is a must. • Needs to communicate technical terms in a non-technical format that our customers can understand for troubleshooting purposes. • Knowledgeable in Windows OS system, and basic networking (LAN/WAN) Show less