Nhung Nguyen
Service Delivery Manager cum Subjecy Matter Expert at Tek Experts- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Full professional proficiency
-
Russian Native or bilingual proficiency
-
Vietnamese Native or bilingual proficiency
-
Spanish Elementary proficiency
Topline Score
Bio
Quang Tran
I had a pleasure time of being Nhung's direct manager for 1 year. Nhung was a strong asset to the team, despite being a later member. She quickly catched to the job, with a very professional and dedicated attitude. Nhung received multiple recognition both internally and externally for being a great customer service advocate. You can count on her for doing a great job, whatever she is assigned to.
Oxana Abovskaya (MBA, PFM)
Nhung is highly skilled communication and PR manager. She worked for EU Health Facility for over 2 years and I can highly recommend her for any position in regards to PR, communication, social media. She has in-depth understanding of international cooperation especially especially in health and social sectors. Her English and Russian languages are at the level of mother tongue. During her work in our office she managed the work with our "creative" suppliers: TV channels, design companies and external PR companies. Well connected, culture sensitive, quick in expanding networks, Nhung was and hotestly still is our valuable resource to different traditional and social media channels.
Quang Tran
I had a pleasure time of being Nhung's direct manager for 1 year. Nhung was a strong asset to the team, despite being a later member. She quickly catched to the job, with a very professional and dedicated attitude. Nhung received multiple recognition both internally and externally for being a great customer service advocate. You can count on her for doing a great job, whatever she is assigned to.
Oxana Abovskaya (MBA, PFM)
Nhung is highly skilled communication and PR manager. She worked for EU Health Facility for over 2 years and I can highly recommend her for any position in regards to PR, communication, social media. She has in-depth understanding of international cooperation especially especially in health and social sectors. Her English and Russian languages are at the level of mother tongue. During her work in our office she managed the work with our "creative" suppliers: TV channels, design companies and external PR companies. Well connected, culture sensitive, quick in expanding networks, Nhung was and hotestly still is our valuable resource to different traditional and social media channels.
Quang Tran
I had a pleasure time of being Nhung's direct manager for 1 year. Nhung was a strong asset to the team, despite being a later member. She quickly catched to the job, with a very professional and dedicated attitude. Nhung received multiple recognition both internally and externally for being a great customer service advocate. You can count on her for doing a great job, whatever she is assigned to.
Oxana Abovskaya (MBA, PFM)
Nhung is highly skilled communication and PR manager. She worked for EU Health Facility for over 2 years and I can highly recommend her for any position in regards to PR, communication, social media. She has in-depth understanding of international cooperation especially especially in health and social sectors. Her English and Russian languages are at the level of mother tongue. During her work in our office she managed the work with our "creative" suppliers: TV channels, design companies and external PR companies. Well connected, culture sensitive, quick in expanding networks, Nhung was and hotestly still is our valuable resource to different traditional and social media channels.
Quang Tran
I had a pleasure time of being Nhung's direct manager for 1 year. Nhung was a strong asset to the team, despite being a later member. She quickly catched to the job, with a very professional and dedicated attitude. Nhung received multiple recognition both internally and externally for being a great customer service advocate. You can count on her for doing a great job, whatever she is assigned to.
Oxana Abovskaya (MBA, PFM)
Nhung is highly skilled communication and PR manager. She worked for EU Health Facility for over 2 years and I can highly recommend her for any position in regards to PR, communication, social media. She has in-depth understanding of international cooperation especially especially in health and social sectors. Her English and Russian languages are at the level of mother tongue. During her work in our office she managed the work with our "creative" suppliers: TV channels, design companies and external PR companies. Well connected, culture sensitive, quick in expanding networks, Nhung was and hotestly still is our valuable resource to different traditional and social media channels.
Experience
-
Tek Experts
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Service Delivery Manager cum Subjecy Matter Expert
-
Sep 2019 - Present
• Establish, ramp up and manage a customer support team (both technical/non-technical) of more than 70 members• Deliver premium customer support service to clients of Microsoft• Manage day-to-day operations• Recruitment: conduct interviews together with Talent Acquisition team for backfilling and new headcounts• Training: conduct trainings for new hires, ensure they can be fully released to production after 1 month• Handle escalations & client communications• Workforce Management• Performance Appraisal Show less
-
-
Customer Service Support Specialist
-
Aug 2017 - Sep 2019
Managing Critical Situation cases for fortune 500 companies as their Support Account Manager.➢ Communication coordinator between company executives and internal stakeholders.➢ Responsible for providing white globe support in both English and Russian.➢ Shift leader for the shift of Europe, managing case distribution and escalations.➢ IT background acquired in Microsoft enterprise technologies with a solid understanding in IT infrastructure.➢ Experienced gained working in a global scale operation collaborating with sister sites in Americas, Europe and Asia. Show less
-
-
-
EPOS Health Management
-
Germany
-
Hospitals and Health Care
-
1 - 100 Employee
-
Communication and Visibility officer for European Union Health Facility
-
Jun 2015 - Aug 2017
EU Health Facility official web page: www.facebook.com/euhealthfacility • Developing a communications strategy and media plan for the overall project • Identify, clarify and test key messages • Produce focused standard narratives for the project objectives, results and achievements • Organize, file and select the graphic documentation of events and activities • Maintain a distribution list of government units, Development Partners, and media groups for updates on project activities • Actively seek media coverage of relevant actions and events • Contribute to the preparation of publications • Preparing mass media information of the project (print, electronic, radio, tv) including press releases, in consultation with project officer • Providing weekly updates • Providing materials for the project website • Ensuring mutual information flowing between journalists and the project is maintained, including with media in the provinces • Coordinating the publicizing of project events, press conferences, round tables, etc in the pilot regions with the relevant media people and institutions in the regions • Collecting all publications and records for project files, and contribute to the Project Progress Reports with all published materials, broadcasts and events • Disseminate project information to stakeholders • Assisting with the organization and media publicity for national project conferences, including the recording of such events on CD and DVD • Providing regular monthly reports on the PR work carried out in the project • Where appropriate, taking part in seminars or teaching sessions for future media coverage Other technical duties as may be required in consultation with the project manager Show less
-
-
-
-
Editor/translator/interpreter
-
May 2014 - Jun 2015
• To contact organizations for arranging interviews for the program shooting • To cooperate with editors, cameraman and technicians to create visual reports • To set up arrangements based on the event context for the shooting • To provide voiceovers for documentary films • To create promotional material • To translate 4 foreign film projects on Soil, Bioenergy, Biocrops and Biofertilizers • To interprete/translate foreign investment projects on “Sustainable agriculture and development” in Laos, Vietnam and Cambodia Show less
-
-
-
Projects Abroad Vietnam
-
Van Phuc Diplomatic Area
-
Communication Officer
-
Dec 2014 - May 2015
• To act as an in-house journalist for Projects Abroad by creating great content and generating high-quality material that will be distributed across the globe • To identify and develop communications material that demonstrates how Projects Abroad, along with its projects, project partners and volunteers is working to affect positive and worthwhile change • To write monthly newsletter about the major social events, work activities of the volunteers • To write volunteer stories highlighting the volunteer work in different areas (medical, teaching, sports, IDP) • To create establishment shots of Hanoi for promotional video • To organize monthly social events for the volunteers (deliver free milk for underpriviledged children in the National Hospital of Traditional Medicine, bring underpriveledged children in Vietnamese schools to the movie centre, distribute free balls from My Balls Projects to underpriveledged children in Mai Chau District, etc.) • To photoshoot the social events to highlight the volunteer activities and participation • To regularly update social networks (Facebook, Instagram, mytripblog, Projects Abroad website) • To produce the project focus video, facilitating the partnerships between Projects Abroad Vietnam and other organizations (contact organizations, take interviews from the head of the organizations, write the project focus story, publish in the website) Show less
-
-
-
Vietnam Television
-
43 Nguyen Chi Thanh
-
Reporter/editor, English Division, VTV4
-
Apr 2012 - Apr 2014
• To produce TV reports on major events happening in the country’ • Be responsible for producing two major cultural parts in Culture Mosaic program: Connecting Cultures and Culture Lifestyle • Be stand-up presenter for English news bulletin and Culture Mosaic program • To contact organizations for arranging interviews for the program shooting • To set up arrangements based on the event context for the shooting • To cooperate with editors, cameraman and technicians to create visual reports • To produce economic news for Daily Biz program, a daily economic newscast • To translate and subtitle cultural documentary films • To subtitle Culture Mosaic program • To edit and translate news for daily newscasts: VTV News and Daily Biz programs • To provide voiceovers for newscasts, Daily Biz and Culture Mosaic programs • Be responsible for the program visual images and video quality Show less
-
-
Education
-
2008 - 2011
RMIT University
Bachelor of Commerce (BCom), Business/Commerce, General -
2002 - 2007
High school in Russian embassy
Community
