Nhlakanipho Ngobese

Customer Service Representative at UK NutunCX (Previously Synergy Outsourcing)
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Contact Information
us****@****om
(386) 825-5501
Location
Durban, KwaZulu-Natal, South Africa, ZA

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Bio

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Experience

  • UK Nutun CX
    • United Kingdom
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Customer Service Representative
      • May 2023 - Present

  • Capability BPO™
    • South Africa
    • Outsourcing and Offshoring Consulting
    • 200 - 300 Employee
    • Customer Service Representative
      • Sep 2022 - Apr 2023

  • CCI Global
    • South Africa
    • Telecommunications
    • 700 & Above Employee
    • Customer Service Representative
      • Jan 2021 - Sep 2022

      Manage large amounts of inbound calls in a timely manner. Follow communication scripts when dealing with different queries. Identify customers' needs, clarify information, research every issue and provide solutions or alternatives. Seize opportunities to upsell products when they arise. Build sustainable relationships and engage customers by going the extra mile. Keep records of all conversations in the Call Centre database in a concise manner. Meet personal and team qualitative and quantitative targets. WebChat: Dealing with and responding to queries in a timeous and efficient manner. Show less

Education

  • MANCOSA
    Certificate, Digital Communication and Media/Multimedia
    2023 - 2023
  • MANCOSA
    Bachelor's degree, Logistics, Materials, and Supply Chain Management
    2019 - 2022
  • MANCOSA
    Bachelor's degree, Logistics, Materials, and Supply Chain Management
    2019 - 2022

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