Experience

THE TRUONG NEUROSCIENCE INSTITUTE, INC

• United States
• Medical Practices
• 1 - 100 Employee

• Assistant Manager / Medical Scribe / Referral Coordinator

  • Jun 2020 - Present

  • Ensure patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences • Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety • Assemble information concerning the patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to physicians. • Assist patients in problem-solving potential issues related to the health care system, financial or social barriers. • Be the system navigator and point of contact for patients and families, with patients and families having direct access to asking questions and raising concerns. Show less



Boiling Point Group, Inc.

• United States
• Restaurants
• 100 - 200 Employee

• Server & Bartender

  • Jan 2015 - Present

  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required. • Check with customers to ensure that they are enjoying their meals and take action to correct any problems. • Create special tea drink recipes • Take beverage orders from serving staff or directly from patrons. • Assist host/hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests. • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required. • Check with customers to ensure that they are enjoying their meals and take action to correct any problems. • Create special tea drink recipes • Take beverage orders from serving staff or directly from patrons. • Assist host/hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.



Kitakata Ramen Ban Nai

• United States
• Restaurants
• 1 - 100 Employee

• Server

  • Dec 2019 - Mar 2020

  • Worked with the POS system to place orders, manage bills and handle complimentary items for dissatisfied customers. • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints. • Collaborated with the kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals. • Greeted and maintained relationships with regular customers. • Served needs of more than 50 customers in a busy fast-paced environment. Show less



Providence

• Hospitals and Health Care
• 700 & Above Employee

• COPE Health Scholar Intern

  • Feb 2017 - Jan 2019

  • Answered patient call signals, signal lights, bells, or intercom systems to determine patients' needs. • Communicated with patients to ascertain feelings or need for assistance or social and emotional support. • Fed patients and assisted patients to eat or drink. • Provided physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising. • Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff. Show less



85C Bakery Cafe

• United States
• Restaurants
• 200 - 300 Employee

• Store Associate

  • Oct 2013 - Jan 2015

  • Greeted customers and ascertained what each customer wants or needs. • Recommended, selected, and helped locate or obtain merchandise based on customer needs or desires. • Computed sales prices, totaled purchases and received and processed cash or credit payment. • Opened and closed cash registers and performed tasks such as counting money, balancing cash drawers, and making deposits. • Prepared food items, such as coffee, teas, bread, cakes, or boba using standard formulas. • Greeted customers and ascertained what each customer wants or needs. • Recommended, selected, and helped locate or obtain merchandise based on customer needs or desires. • Computed sales prices, totaled purchases and received and processed cash or credit payment. • Opened and closed cash registers and performed tasks such as counting money, balancing cash drawers, and making deposits. • Prepared food items, such as coffee, teas, bread, cakes, or boba using standard formulas.