Labor Relations Specialist - Paralegal

• May 2023 - Present

Senior Human Resources Executive Assistant

• Feb 2022 - Jun 2023

• Supporting 4 Vice Presidents of People Team and back up assistant for Senior VP of OptumHealth - Main focus leader is Care Solutions VP who’s leading a team of 700 team member covering 25,000+ employees including oversight for five CHROs with full HR teams in recently acquired organizations • Leading projects, facilitating executive meetings/events, and distributing executive announcements across organization • Onboarding new executives/leaders and assisting current executives/leaders between role transitions - Business Segment Liaison (BSL) for Optum Corporate Division • Project coordinator of the Diversity in Leadership Team with a mission to increase representation in leadership roles and further enhance Optum's Diversity, Equity and Inclusion initiatives - Co-creating program announcements, memos, reports, generating post-program interview questions and surveys as well as conducting live interviews with executive mentors and senior level mentees to improve quality and efficiency for future programs. • Writing and editing executive announcements, drafting memos/presentation-PowerPoint decks for leadership meetings • Maintaining comprehensive and accurate records for executive leaders as well as distribution list for the entire hierarchy of 700+ employees • Member of Leadership Committee and Content Creator for Optum’s Inclusion, Diversity, and Health Equity (IDHE) Advocate network • Project lead for the Organizational Design Bootcamp – part of the working team that includes strategic planning and materials generating with a mission to promote resources and provide trainings for all people business partner within UHG/Optum/UHC Show less

Lead Clinical Research - Cancer Center

• Nov 2020 - Mar 2022

• In charge of 10+ investigational drug trials, including generating treatment flow, translating policies, assessing protocol risks, and maintaining quality of care for each patient on all research trials to precisely provide life-saving data to external research sponsor (ERS). • Acted as a liaison between external sponsors and clinical teams to create efficiency and quality in providing care for research patients. Responsible for developing interdisciplinary care plan and other case management tools by obtaining policies and requirements through an ongoing series of logistic meetings with ERS• Addressed queries from ERS, assisted medical monitors on tracking information regarding logistics and regulations of research studies to increase accuracy in conducting research and correctly measure the effectiveness of all treatments. • Consulted providers and care team on legal, regulations, and protocols to ensure all procedures are legally being followed. Show less

Financial Precertification Advisor (Surgical)

• Nov 2019 - Nov 2020

• Processed pre-certification and prior authorization for worker’s compensation/third party liability to ensure all claims are addressed promptly and correctly. • Addressed health insurance issues for all accounts, including PPO, HMO, VA, Medicare/Medicaid, government, and non-government accounts by negotiating and submitting required paperwork to eliminate errors and reduce turnaround time of surgery approval. • Conducted and finalized negotiating agreements and benefits eligibilities for all surgical candidates to reduce unnecessary expense for the hospital as well as risks cost for the finance department. Show less

Certified Pharmacy Technician

• Jun 2018 - Oct 2019

• Maintaining prescription information, filling medications, serving as the liaison between doctors, pharmacists, and patients • Conducting daily inventory and maintaining expiration dates for compounding medications• Providing technical support in supplying appropriate drug therapy

Customer Service Management

• Jul 2013 - Jun 2019

- Managed front staffing - Resolved customers complaints and issues - Managed front staffing - Resolved customers complaints and issues

Office Assistant

• Apr 2018 - Jun 2018

• Managed office and kept client’s files up-to-date independently without supervision • Organized calendar, office paperwork, and client’s confidential files • Served as the liaison between district manager, office agents, and clients • Managed office and kept client’s files up-to-date independently without supervision • Organized calendar, office paperwork, and client’s confidential files • Served as the liaison between district manager, office agents, and clients

Senior Payroll Specialist

• Apr 2016 - Jun 2018

• Managed employee payroll and kept track of all store’s weekly profits and expenses (within Rochester region) • Handled complaints and conflicts for all locations • Managed employee payroll and kept track of all store’s weekly profits and expenses (within Rochester region) • Handled complaints and conflicts for all locations

Care Partner

• Apr 2014 - May 2015

•Recorded resident's fluid intake on the daily basis •Served as liaison between Trained Medication Assistant, Certificated Nursing Assistant, and Trained Medical Aide •Assisted in developing and monitoring adequate and cost effective inventory control procedures •Recorded resident's fluid intake on the daily basis •Served as liaison between Trained Medication Assistant, Certificated Nursing Assistant, and Trained Medical Aide •Assisted in developing and monitoring adequate and cost effective inventory control procedures