Experience

The O'Neill Group Consulting Engineers

• Australia
• Civil Engineering

• Service Engineer Project Coordinator

  • Dec 2021 - Present

  Apply and develop documents management and reporting skills. Involves in the complete management of all statutory authority applications and provision of administrative support to Engineers and professional staffs. Responsible to all statutory authority applications to support the Service Engineering Consulting for all projects. Maintain and update the Australian Standards digital system and hard copy library. Keep all ONG’s engineers and professional staffs updated. Attend to project administrator/ coordinating meeting. Perform a variety administrative duties at the directions of Directors. Familiarize with Quality Assurance Manual and contribute to development/ improvement of office system and procedures. Show less



Masterlink Communications Pty Ltd - Optus Franchise

• Store Manager

  • Oct 2019 - Dec 2021

  • Accountable for: Keeping up to date with latest products and services and providing customers with the best solution based on their needs. • Delivering brilliant service with every customer interaction including sales of Optus products and services and responding to customer enquiries. • Understanding the customer's story and finding the best solutions for their needs. • Resolving customer issues and knowing when to escalate issues to the Store Manager if required. • Keep up to date with the latest product knowledge to better serve our customers. • Achievement of Customer and Sales KPI's. • Ensure a high standard of store & product presentation. • Demonstrate effective visual merchandising of the store. • Complete ordering and processing inventory as required. • Processing of customer sales. • Processing repairs. • Undertaking online training as required by Optus head office from time to time. • Complying with Optus head office requirements in relation to compliance matters, including the offering and/or provision of Optus Insurance Services to customers and potential customers. Show less


Datacipher
• India
• IT Services and IT Consulting
• 1 - 100 Employee
• Sales Executive

  • Jun 2018 - Oct 2019


Dell EMC

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Inside Sales Account Manager

  • Aug 2012 - Jan 2018

  - Responsible to perform the individual inside sales activities for Vietnam market to meet revenue & margin targets through sales activities. - Drive attainment of sales revenue & margin, as well as sales activities metrics. - Responsible for ensuring daily and weekly update of the outlook plan, sales funnels and call plans. - Develop and maintain good business relationship with assigned customers and DellEMC distributors to enhannce positive customer experience. - Work closely with outside sales representative & distributors to acquire new opportunities, to develop and retain existing customers by providing solutions to yield win-win results for DellEMC, distributors and customer. - To make power hour calls to customer at all time during scheduled call period. - To ensure timely distribution and accurate quotations, quality opportunities, upsell/cross-sell and follow-up to close deals. - Able to present the DellEMC model, value and benefits to customers and distributors. - Conduct regular business reviews with customer & distributors to assist make accurate funnels, forecasting decisions & recovery plan. Show less



Lafarge Concrete Vietnam

• Product Development Manager

  • Mar 2008 - Jul 2012

  • Sales and marketing activities. - Set the volume target and margin for Sales team. - Track and follow and support Sales team in each project - Create and follow up the marketing activities to ensure to attract to customers - Build up the relationship with customers by calling, meeting, presentation and entertainment - Have a schedule for callings regularly to closed and potential customers - Create the customers database with their basic information, their current business situation, experiences and segmentation • Understand the market - Understand customer segment, project category - Understand the city development to help decision for setting up the plant - Build a relation network with the key national specifiers - Organizes market surveys , focus groups • Marketing mix o Product & services - Defines the products to comply to the market or customers’ requirements - Deals with key suppliers - Coordinates with QC to ensure product quality is appropriate o Prices - Does recommendations on price and margin levels - Checks recommendations are adopted by all markets o Promotion - Translates the international brochures - Organizes national/BU promotional events - Finds the right channels for promotion o Production network - Selects with Operations the proper plants to produce his/her product - Prepares deployment plan and follows up • Coach VAP specialist and sales teams - Prepares support documents for sale reps and VAP Specialists - Does training sessions for sales teams - Does some joint visits to coach VAP specialists and assists in very complex/difficult cases. - Analyses sales statistics and challenge GM on their performance regarding his/her product - Helps the GM to build the market area action plan regarding their VAP. - Communicates internally to promote his/her product - Develop a monthly internal newsletter (with key figures, main achievements, good practices…) Show less