Experience

Voyages Indigenous Tourism Australia

• Australia
• Hospitality
• 200 - 300 Employee

• Housekeeping Coordinator

  • Jan 2016 - Present

  • Dealing with guest enquiries and complaints. • Control of lost property. • Monitor, review and where required assist develop standard operating procedures in line with company requirements to ensure efficient workplace practices • Protection and optimisation of company assets and equipment – accurately recording and reporting all damage or maintenance required • Occupational Health and Safety • Ensure that all necessary safe operating procedures and instructions relating to the work performed within the department are prepared and implemented. • Assist in the identification of safety related training needs within their department. • To provide excellence in customer service (internal and external) • To create and maintain positive internal relations with all staff and management throughout Ayers Rock Resort to assist support the business operations • Maintain up to date knowledge of goods and services provided by Ayers Rock Resort as well as the local area in order to provide accurate and relevant information to customers • Resolve customer complaints to the customer’s satisfaction within your level of training and authority



Frasers Hospitality

• Singapore
• Hospitality
• 500 - 600 Employee

• Housekeeping Attendant

  • Dec 2014 - Oct 2015

  • Carry out cleaning duties timely according to established standards and procedures • Ensure cleanliness of guest rooms, storage public areas • Report guest requests, lost properties, maintenance and unsafe situations • Handle guest requests and complaints • Safely handle and use provided equipment • Practice security, OH&S and fire procedures accordingly. • Carry out cleaning duties timely according to established standards and procedures • Ensure cleanliness of guest rooms, storage public areas • Report guest requests, lost properties, maintenance and unsafe situations • Handle guest requests and complaints • Safely handle and use provided equipment • Practice security, OH&S and fire procedures accordingly.



Blue Mountains International Hotel Management School

• Australia
• Hospitality
• 100 - 200 Employee

• Food and Beverage Mentoring Scholarship Student

  • Oct 2014 - Dec 2014

  • Support and lead Team Members to ensure efficient and effective daily operation• Ensure opening and closing standard of the restaurant• Handle guest complaints and special requests• Communicate with Team Members and Kitchen to ensure comprehensive practices• Provide guidelines to assist training related to MICROS, sequence of service and barista skills.

• Room Division Attendant

  • Oct 2014 - Dec 2014

  • Carry out check-in and check-out procedures using OPERA system• Handle phone calls and reservation enquiries• Handle guests’ payments, enquiries and complains• Conduct Night Audit tasks• Ensure safe and sound Concierge and Porter services• Coordinate housekeeping operations and requests



Sounds of Silence Dining Experience

• Food and Beverage Attendant

  • Jan 2014 - Jun 2014

  • Ensure consistently high level of customer services of a Hall of Fame restaurant • Assist the guests with destination and tours information • Explain the menu to guests, assisting those with special dietary needs or preferences. Ensure accuracy whilst ordering and delivering beverage orders • Liaise with the Kitchen on special requests • Clear and reset tables as scheduled • Promote a safe workplace by promoting OH&S practices • Complete preparations and set up within a specific time-frame • Flexibly assist and serve in special events based on basic procedures.

• Food and Beverage Attendant

  • Oct 2013 - Nov 2013

  • Follow sequences of service accordingly • Follow restaurants and bars opening and closing procedures • Setup tables and stations for fine dining, buffet and café services • Serve coffee and other beverages • Assist guest with special dietary requirements and references • Follow sequences of service accordingly • Follow restaurants and bars opening and closing procedures • Setup tables and stations for fine dining, buffet and café services • Serve coffee and other beverages • Assist guest with special dietary requirements and references