Experience

Vitalstorm

• United States
• Advertising Services
• 1 - 100 Employee

• Web Developer

  • May 2015 - Present

  Rockwall, TX - Specializing in WordPress theme-based websites. Turning web design from Adobe XD to fully custom WordPress theme templates for clients. Utilizing plugins such as ACF (Advance Custom Fields) for custom field inputs. - Custom build and maintain PPC SEO (search engine optimization) landing pages for internet marketing, Google Ads, Facebook Ads utilizing HTML, CSS, & JavaScript. - Execute any website concern a client may have or need using Wrike (online project… Show more - Specializing in WordPress theme-based websites. Turning web design from Adobe XD to fully custom WordPress theme templates for clients. Utilizing plugins such as ACF (Advance Custom Fields) for custom field inputs. - Custom build and maintain PPC SEO (search engine optimization) landing pages for internet marketing, Google Ads, Facebook Ads utilizing HTML, CSS, & JavaScript. - Execute any website concern a client may have or need using Wrike (online project management software). - Implement and retrofit previous client's website to an updated design and functionality from the design team. - Utilizing HTML, CSS, JavaScript, PHP, SCSS and other programming languages to fulfill clients' needs for their own sites. - Initialized new domain and set up FTP access for clients Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• Mortgage Servicing Specialist II

  • Feb 2014 - May 2014

  Plano, TX Utilized advance communication and customer service skills to mitigate customer complaints about home loan approval process. Engaged varies parties such as title company, lawyers, insurance, and executive level management to resolve customer complaints regarding the process or issue they may have. Calm and approachable demeanor combined with excellent organization skills allowed me to successfully resolve customer complaints and deliver a high level of customer satisfaction. - Update… Show more Utilized advance communication and customer service skills to mitigate customer complaints about home loan approval process. Engaged varies parties such as title company, lawyers, insurance, and executive level management to resolve customer complaints regarding the process or issue they may have. Calm and approachable demeanor combined with excellent organization skills allowed me to successfully resolve customer complaints and deliver a high level of customer satisfaction. - Update complaint cases on a daily base - Email and contacting management regarding customer complaint to the appropriate line of business - Manage other employee case while they are out of the office - Track any complaint case and help resolve customer complaints. - Help set up new hire password and system access - Direct contact with upset customers with complaints they may have - Experience working with a variety of business departments - Research detail process of loan to help resolve any complaints - Daily group huddles to explain best tactic to engage other line of business - Help troubleshoot desktop problem team member may encounter

• Home Servicing Specialist II

  • Oct 2012 - May 2014

  Plano, TX The skills that I acquired, excellent customer contact while providing multitasking between programs to ensure positive feedback. Excellent organization skill that helped me gather much information to monitor the progress of the loan till closing. Consisting deliver excellent result and closing loan in a timely manner with a high level of customer satisfaction. Also, couch and develop new employee to help them learn best practice performing the job when communicating with the customer. -… Show more The skills that I acquired, excellent customer contact while providing multitasking between programs to ensure positive feedback. Excellent organization skill that helped me gather much information to monitor the progress of the loan till closing. Consisting deliver excellent result and closing loan in a timely manner with a high level of customer satisfaction. Also, couch and develop new employee to help them learn best practice performing the job when communicating with the customer. - Direct contact with customer regarding their mortgage loan - Daily updates with employers for verification of employments - Ordering Title and Insurance request - Multitask between system to provide customer treatment - Help set up desktop for new hire - Send out encrypted emails to the following parties - Telephone and email contact directly with customer of their loan process - Respond to customer calls/emails for service request and incidents - Perform telephone welcome calls to new customers - Perform daily meetings with management of loan updates



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Lead Teller/Service Manager

  • Sep 2006 - Oct 2012

  Dallas/Fort Worth Area - Manage and conduct all new hire orientations - Provide support and learning skills needed to support specific application to relay to tellers. - Daily maintenance of equipment including Panini, AddMasters, VeriTech Pin Pad, printers and desktop - Responsible for the set up, take down and re-location of all PC systems in office - Train and develop all new employees within the Dallas area - Manage a team of six employees - Demonstrate the ability to achieve individual and team… Show more - Manage and conduct all new hire orientations - Provide support and learning skills needed to support specific application to relay to tellers. - Daily maintenance of equipment including Panini, AddMasters, VeriTech Pin Pad, printers and desktop - Responsible for the set up, take down and re-location of all PC systems in office - Train and develop all new employees within the Dallas area - Manage a team of six employees - Demonstrate the ability to achieve individual and team goals - Weekly inventory of documents that may need to be order - Ability to multi-task and prioritize job at a professional level - Strong communication skills to both customers and employees - Detail logging of incoming and outgoing cash shipment, documents, and/or personal information - Follow quarterly compliance accurately and responsibly - Ability to resolve any computer issues a team member may have with their system - Support office - Detail logging of incoming and outgoing cash shipment, documents, and/or personal information - Help identified and resolve issue a customer may have - Prepare documentation for all procedures for distribution to Operations & Services teams Show less



Men’s Resale by the Village, Inc

• Retail

• Desktop Support

  • Jan 2008 - Sep 2012

  Technical support for retail store - Install/test/troubleshoot applications for system upgrade. - Hardware/Software upgrade - Identify problem trends and provide recommended solutions. - Performs general technical support, and troubleshoots and desktop systems software and hardware. - Network support of each registers. - Install and set up new desktop for each retail store. - Daily maintance of equipment to ensure proper uses. - Strong communication skills while… Show more Technical support for retail store - Install/test/troubleshoot applications for system upgrade. - Hardware/Software upgrade - Identify problem trends and provide recommended solutions. - Performs general technical support, and troubleshoots and desktop systems software and hardware. - Network support of each registers. - Install and set up new desktop for each retail store. - Daily maintance of equipment to ensure proper uses. - Strong communication skills while providing technical explanation to customers. Show less



BN Automotive

• United States

• Automotive Technician

  • Oct 2004 - Jan 2006

  Dallas/Fort Worth Area Provide technical support bumper to bumper - Performed various critical diagnostic testing on vehicles. - Install and rewire any electrical wiring a vehicle may have. - Resolved any outstanding problems, tracking tickets in the queue, and maintain excellent customer service for the users - Provided wide-ranging troubleshooting a customer may have with their vehicle. - Hardware installation, support, and troubleshooting - Responsible for the day-to-day operations of… Show more Provide technical support bumper to bumper - Performed various critical diagnostic testing on vehicles. - Install and rewire any electrical wiring a vehicle may have. - Resolved any outstanding problems, tracking tickets in the queue, and maintain excellent customer service for the users - Provided wide-ranging troubleshooting a customer may have with their vehicle. - Hardware installation, support, and troubleshooting - Responsible for the day-to-day operations of computer support and tools and ensuring its optimal performance. - Programming and mapping ECU - Demonstrate and explain customers what repair was done - Certified State Inspector - Strong problem solving skills of vehicle - Reading detailed wiring diagram to pin point trouble area of an electrical harness - Install, reroute, and organized engine wiring harness in a neat and detailed manner - Work in small confined places inside or around a vehicle - Technical support for customers by phone or in person - Responsible for performing, testing, on-board diagnose on ECU. - Remove and rebuild any engine component as needed. - Run, install and diagnose electrical components - Hardware upgrades and rebuild. - Attention to detail of small or large components - Lift and install heavy parts a vehicle may need includes Show less