Experience

RICOH Vietnam Co. Ltd.

• Customer Service Administrator

  • Mar 2020 - Present

  - Statistics and data analysis all contact sources from customers (phone call, email, social media, website,...) - Make a summary report of the data of the machine that are using the service at the company. - Receive all customer requests that need support (phone call, email, sales, ...). Then creating case in system and coordinate work for engineering. - Handle complaint, solving problems. - Provide support information for other departments (document… Show more - Statistics and data analysis all contact sources from customers (phone call, email, social media, website,...) - Make a summary report of the data of the machine that are using the service at the company. - Receive all customer requests that need support (phone call, email, sales, ...). Then creating case in system and coordinate work for engineering. - Handle complaint, solving problems. - Provide support information for other departments (document, report, invoice,...). - Support to report of management when required. Show less - Statistics and data analysis all contact sources from customers (phone call, email, social media, website,...) - Make a summary report of the data of the machine that are using the service at the company. - Receive all customer requests that need support (phone call, email, sales, ...). Then creating case in system and coordinate work for engineering. - Handle complaint, solving problems. - Provide support information for other departments (document… Show more - Statistics and data analysis all contact sources from customers (phone call, email, social media, website,...) - Make a summary report of the data of the machine that are using the service at the company. - Receive all customer requests that need support (phone call, email, sales, ...). Then creating case in system and coordinate work for engineering. - Handle complaint, solving problems. - Provide support information for other departments (document, report, invoice,...). - Support to report of management when required. Show less



Samsung Electronics

• South Korea
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Customer Service Specialist

  • Mar 2017 - May 2019

  - Cross check incentive payment status to retailers. - To conduct surveys with dealers for feedback in promotion and market. - Call to accounts/retailers to inform and guide EW activation. - Make a calls to take care, receive and solve the problem of the customer. - Product marketing, sales support (new products, promotions,...) - Cross check incentive payment status to retailers. - To conduct surveys with dealers for feedback in promotion and market. - Call to accounts/retailers to inform and guide EW activation. - Make a calls to take care, receive and solve the problem of the customer. - Product marketing, sales support (new products, promotions,...)



Harvey Nash Group

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Quality Assurance Specialist

  • Sep 2014 - Mar 2017

  - Writing materials, detailed training programs for new employees. - Guide and train skills for employees. - Scorecards by listening to recorded calls. - Coaching to agents for any mistakes found from QA results. - Call to check the sales status, verify the information provided by the agent. - Call authenticating promotions, gifts to reward retailers. - Check repair information, replace components on the system with the actual repair. - Writing materials, detailed training programs for new employees. - Guide and train skills for employees. - Scorecards by listening to recorded calls. - Coaching to agents for any mistakes found from QA results. - Call to check the sales status, verify the information provided by the agent. - Call authenticating promotions, gifts to reward retailers. - Check repair information, replace components on the system with the actual repair.