Ng Wan Zhen Primupsorn
E-Commerce Operations Intern at DMK- Claim this Profile
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Chinese Professional working proficiency
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English Native or bilingual proficiency
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Thai Elementary proficiency
Topline Score
Bio
Credentials
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Maritime Digital Challenge 2022
Singapore Maritime Foundation (SMF)Nov, 2022- Nov, 2024 -
Medical Logistics in Pandemics (MLP)
HELP LogisticsJul, 2022- Nov, 2024 -
Data Visualization using Python
Singapore University of Social Sciences (SUSS)Jan, 2022- Nov, 2024 -
Supply Chain Challenge 2017
Singapore Logistics AssociationOct, 2017- Nov, 2024 -
Microsoft Office Specialist: Master on Microsoft Office 2013
MicrosoftDec, 2016- Nov, 2024 -
Certificate of Completion for Common Chronic Diseases
Ngee Ann PolytechnicJun, 2014- Nov, 2024 -
Certificate of Achievement
Singapore Anti-Narcotics AssociationOct, 2013- Nov, 2024
Experience
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DMK
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Singapore
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Apparel & Fashion
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1 - 100 Employee
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E-Commerce Operations Intern
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Dec 2022 - Present
• Effective management of the various online stores (Instagram, Tik Tok and E-Commerce Site) by uploading new products and updating of inventory levels weekly. • Proficient in order fulfillment by promptly allocating stocks from stores or warehouse and arranging of couriers to ensure orders are delivered to customers within 5 business days. • Proficient in preparing marketing and google analytics(GA) reports by using google analytics and other platforms to retrieve relevant data • Increased potential sales by providing customers recommendations on shoes, reserving shoes at stores for customers and informing customers of restocks of popular shoe models. • Improved brand reputation by promptly assisting with all customer’s inquiries via all modes of communication (email/calls/online site chats) and providing any necessary follow ups if needed. • Increased order preparation efficiency by using Parsehub to create an order scrapping program to efficiently retrieve order details in an excel file daily. • Increased operational efficiency by creating simple to use excel templates for order tracking, deliveries, payment reports to reduce human error and ensure accuracy
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Pastamania
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Singapore
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Part Time Service Crew
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Aug 2021 - Jul 2022
•Increased customer loyalty by promoting memberships to customers and meticulously remembering regular customer’s orders as well as special requests. •Proficient in multi-tasking by handing all deliveries, dine in and takeaway orders concurrently for every shift. •Efficient in utilizing the Point-of-Sale [POS] system by accurately process customer’s transactions and using vouchers or discounts when required. • Highly adaptable team player by running both service operations and assisting the kitchen during peak periods. •Increased sales by providing suitable recommendations, promoting deals, and upselling of combos or specials to customers.
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LF Logistics
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Hong Kong
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Truck Transportation
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700 & Above Employee
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Logistics Administrator
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Jul 2019 - May 2021
•Effective management of daily outbound operations duties for by ensuring orders are picked, packed and delivered to stores on time. •Effective management of daily inbound operations duties for by ensuring shipments are properly received, labeled, and put away at the empty locations. •Effective management of daily return operations duties for by ensuring returns are quality are quality checked, repackaged, and stored at the respective locations. •Increased returns operation efficiency by simplifying overall return process and delegating task according to the team member’s capability. •Highly meticulous in preparing monthly KPI report and necessary billing files by using excel formulas to ensure accuracy during calculations. •Improved staff onboarding process by preparing standard operating procedure (SOPs) documents and personally providing the relevant training to new staff. •Improved management of warehouse supplies by setting up an inventory tracking file to effectively place orders for necessary supplies when in low quantity. •Increased administrative efficiency by automating several manual tasks with macros and creating excel templates like export packing list. •Highly proficient in reporting of discrepancy found during inbound, returns and outbound by double-checking the quantity and doing the necessary stock adjustments. •Highly adaptable team player in handing both operations and administrative tasks when required during peak periods.
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MINISTRY OF FOOD PTE LTD
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Restaurants
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1 - 100 Employee
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Part Time Service Crew
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May 2017 - Mar 2019
•Increased customer loyalty by promoting memberships to customers and meticulously remembering regular customer’s orders as well as special requests. •Proficient in multi-tasking by handing pantry, service and cashiering concurrently for every shift. •Efficient in utilizing the Point-of-Sale [POS] system by accurately process customer’s transactions and using vouchers or discounts when required. •Highly adaptable team player by running both service operations and assisting the kitchen during peak periods. •Increased sales by providing suitable recommendations, promoting deals, and upselling of combos or specials to customers. •Highly proactive in preparing next day operations by ensuring cutleries are full stocked and tables are set up properly.
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PSA International
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Singapore
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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Operations Intern
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Mar 2018 - Sep 2018
•Highly meticulous in conducting a long-term study on traffic movement in the yard to identify highly congested areas and effectively plan the yard layout. •Increased operational efficiency by automating manual tasks with excel macros and templates for daily reports. •Proficient in preparing briefing slides and safety pamphlets to be given out during the safety briefing using various design applications like Canva •Improved intern onboarding process by compiling a to-do list and personally training the new intern to ensure that they are well-adapted during the task handover. •Good team player in coordinating and assisting during department events – annual charity fair and staff dialogue sessions. •Highly effective team player by assisting the AYOPD team with the various task given and working together with other departments to plan for events.
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Sabai: Fine Thai Dining By The Bay
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Raffles Place
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Part Timer Service Crew
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Sep 2016 - Mar 2017
•Increased customer loyalty by meticulously remembering regular customer’s orders and accurately processing customer order as well as any special requests. •Highly adaptable team player by running the outside, inside and VIP sections of the restaurant alongside the rest of the team • Increased sales by providing suitable recommendations, promoting new food items, and upselling of specials to customers. •Proficient in independently the outside section of the restaurant by ensuring that the service is running smoothly and tending to customer’s request. •Highly proactive in preparing next day operations by ensuring cutleries are full stocked and tables are set up properly.
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Education
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2021 - 2025
Singapore University of Social Sciences (SUSS)
Supply Chain Management, Data Analytics , Supply Chain Management , Solutions Designs -
2016 - 2019
Ngee Ann Polytechnic
Diploma in Logistics & Supply Chain Management, Logistics, Materials, and Supply Chain Management -
2011 - 2015
Regent Secondary School
"O" Levels
Community
