Experience

Nhà Thuốc FPT Long Châu

• Vietnam
• Retail
• 1 - 100 Employee

• E-Commerce Operation Specialist

  • Dec 2022 - Present

  - Receive and grasp the regulations of the system, thereby supporting sales to overcome errors and problems in the working process. Record errors and report them to the system to fix if any. - Implement Testcases to check and evaluate the Rules, Promotions, before putting into reality the system. - Summarize errors by week/month, summarize data and give a rating of severity. - Develop a set of questions to assess the understanding and ability to handle situations for the sales… Show more - Receive and grasp the regulations of the system, thereby supporting sales to overcome errors and problems in the working process. Record errors and report them to the system to fix if any. - Implement Testcases to check and evaluate the Rules, Promotions, before putting into reality the system. - Summarize errors by week/month, summarize data and give a rating of severity. - Develop a set of questions to assess the understanding and ability to handle situations for the sales department. - Make a presentation report on the work done in the month as well as the plan for the next month. Achievement: - The level of understanding and proficiency in Ecom sales since the monthly survey increased from 18% -> 50% after 7 months. Show less - Receive and grasp the regulations of the system, thereby supporting sales to overcome errors and problems in the working process. Record errors and report them to the system to fix if any. - Implement Testcases to check and evaluate the Rules, Promotions, before putting into reality the system. - Summarize errors by week/month, summarize data and give a rating of severity. - Develop a set of questions to assess the understanding and ability to handle situations for the sales… Show more - Receive and grasp the regulations of the system, thereby supporting sales to overcome errors and problems in the working process. Record errors and report them to the system to fix if any. - Implement Testcases to check and evaluate the Rules, Promotions, before putting into reality the system. - Summarize errors by week/month, summarize data and give a rating of severity. - Develop a set of questions to assess the understanding and ability to handle situations for the sales department. - Make a presentation report on the work done in the month as well as the plan for the next month. Achievement: - The level of understanding and proficiency in Ecom sales since the monthly survey increased from 18% -> 50% after 7 months. Show less



Halana

• Vietnam
• Technology, Information and Internet
• 1 - 100 Employee

• Category Specialist

  • Apr 2022 - Oct 2022

  1. Category Building and Management: - Conduct industry market research and build vendor relationships to gain insight into the industry. - Manage and monitor inventory updates, set up processes to ensure stock availability on the website. - Research and propose to enhance the experience when browsing and searching for products within the category. - Accumulated rate of analysis, detect trends of interest in keywords, build a set of keyword lists related to chemical products to… Show more 1. Category Building and Management: - Conduct industry market research and build vendor relationships to gain insight into the industry. - Manage and monitor inventory updates, set up processes to ensure stock availability on the website. - Research and propose to enhance the experience when browsing and searching for products within the category. - Accumulated rate of analysis, detect trends of interest in keywords, build a set of keyword lists related to chemical products to improve searches and sales related to products with those keywords . - Collaborate with Marketing, CS and Commercial departments to evaluate and optimize category performance. - Research, build and develop a potential product category with Team Leader. - Manage Key Accounts. - Coordinate with other departments to plan to build, manage and operate the Email Marketing system. 2. Assistant UX/UI: - Contribute to improve the website interface - Receive, and respond to comments to optimize the user experience. - Design User Persona, User Flow. - Complete UI wireframe design based on UX Research - Design Landing Page, Product Page. Achievements: - Independently build 5 new categories and filters based on 10 old categories to improve site search, increase product availability, and improve traffic. Help increase from 5-8 sellers agree to go to the sales floor every month. - Make Buyer's search and purchase easier through the built-in filter section with new categories. As well as naming products according to their search habits. - Improved booth layout to increase traffic by 30% for each booth. - Project layout shop homepage: https://drive.google.com/drive/folders/1Bz0L60eLCexeSVLLjhLlLiPcrtqHxgkp Show less 1. Category Building and Management: - Conduct industry market research and build vendor relationships to gain insight into the industry. - Manage and monitor inventory updates, set up processes to ensure stock availability on the website. - Research and propose to enhance the experience when browsing and searching for products within the category. - Accumulated rate of analysis, detect trends of interest in keywords, build a set of keyword lists related to chemical products to… Show more 1. Category Building and Management: - Conduct industry market research and build vendor relationships to gain insight into the industry. - Manage and monitor inventory updates, set up processes to ensure stock availability on the website. - Research and propose to enhance the experience when browsing and searching for products within the category. - Accumulated rate of analysis, detect trends of interest in keywords, build a set of keyword lists related to chemical products to improve searches and sales related to products with those keywords . - Collaborate with Marketing, CS and Commercial departments to evaluate and optimize category performance. - Research, build and develop a potential product category with Team Leader. - Manage Key Accounts. - Coordinate with other departments to plan to build, manage and operate the Email Marketing system. 2. Assistant UX/UI: - Contribute to improve the website interface - Receive, and respond to comments to optimize the user experience. - Design User Persona, User Flow. - Complete UI wireframe design based on UX Research - Design Landing Page, Product Page. Achievements: - Independently build 5 new categories and filters based on 10 old categories to improve site search, increase product availability, and improve traffic. Help increase from 5-8 sellers agree to go to the sales floor every month. - Make Buyer's search and purchase easier through the built-in filter section with new categories. As well as naming products according to their search habits. - Improved booth layout to increase traffic by 30% for each booth. - Project layout shop homepage: https://drive.google.com/drive/folders/1Bz0L60eLCexeSVLLjhLlLiPcrtqHxgkp Show less



Vietnam Airforce and Anti-Air Division

• Ho Chi Minh City, Vietnam

• Telegraphist

  • Feb 2019 - Feb 2021

  Military Position: Platoon Leader Rank: Sergeant 1. Operating Signal Transceiver Station - Listen, detect, record and decode abnormal signals emitted by the receiver system. - Report on situations as well as decoded telegrams after recording. - Receive feedback from superiors, encode and retweet to relevant units. - Maintenance of equipment and machinery under management authority. 2. Platoon Leader - Receiving, implementing and assigning according to the plan of… Show more Military Position: Platoon Leader Rank: Sergeant 1. Operating Signal Transceiver Station - Listen, detect, record and decode abnormal signals emitted by the receiver system. - Report on situations as well as decoded telegrams after recording. - Receive feedback from superiors, encode and retweet to relevant units. - Maintenance of equipment and machinery under management authority. 2. Platoon Leader - Receiving, implementing and assigning according to the plan of superiors as well as urging and recording work results. - Support teaching as well as instructing new knowledge and skills. Show less Military Position: Platoon Leader Rank: Sergeant 1. Operating Signal Transceiver Station - Listen, detect, record and decode abnormal signals emitted by the receiver system. - Report on situations as well as decoded telegrams after recording. - Receive feedback from superiors, encode and retweet to relevant units. - Maintenance of equipment and machinery under management authority. 2. Platoon Leader - Receiving, implementing and assigning according to the plan of… Show more Military Position: Platoon Leader Rank: Sergeant 1. Operating Signal Transceiver Station - Listen, detect, record and decode abnormal signals emitted by the receiver system. - Report on situations as well as decoded telegrams after recording. - Receive feedback from superiors, encode and retweet to relevant units. - Maintenance of equipment and machinery under management authority. 2. Platoon Leader - Receiving, implementing and assigning according to the plan of superiors as well as urging and recording work results. - Support teaching as well as instructing new knowledge and skills. Show less



People's Committee of Ward 12, Go Vap District

• Ho Chi Minh City, Vietnam

• Office Staff

  • Dec 2017 - Feb 2019

  - Support data entry, record keeping, report making. Search, compare, extract file data on computer or on paper. - Support to complete and process documents on policies and insurance regimes of employees. Inform citizens and answer questions about new types of government policies. - Support data entry, record keeping, report making. Search, compare, extract file data on computer or on paper. - Support to complete and process documents on policies and insurance regimes of employees. Inform citizens and answer questions about new types of government policies.



Military Command of Ward 12, Go Vap

• Ho Chi Minh City, Vietnam

• Self-defense Militia

  • Dec 2017 - Feb 2019

  - Citizen management. - Policy document management. - Plan local security monitoring. - Citizen management. - Policy document management. - Plan local security monitoring.



Oriflame Cosmetics

• Switzerland
• Personal Care Product Manufacturing
• 700 & Above Employee

• Sales Executive

  • Jun 2015 - Nov 2016

  - Finding potential customers to introduce and consult the company's product lines, in order to help them find products that suit the preferences, conditions and needs of each customer. - Listen to customer feedback and get product reviews based on real customer experiences. Thereby contributing to perfecting and improving product quality. - Finding potential customers to introduce and consult the company's product lines, in order to help them find products that suit the preferences, conditions and needs of each customer. - Listen to customer feedback and get product reviews based on real customer experiences. Thereby contributing to perfecting and improving product quality.



Medical Rubber Factory

• Ho Chi Minh City, Vietnam

• Electromechanical Staff

  • Jun 2013 - May 2015

  - Maintenance, repair or replacement of components machines, equipment, electrical systems, lighting systems in the factory. - Evaluate, compare parts and equipment with each other to choose the right part to replace. - Maintenance, repair or replacement of components machines, equipment, electrical systems, lighting systems in the factory. - Evaluate, compare parts and equipment with each other to choose the right part to replace.