Experience

Saigon-Hanoi Bank

• Vietnam
• Banking
• 1 - 100 Employee

• Deputy Head of Transaction Banking

  • Nov 2018 - Present

  - Develop and deploy the strategy and development plan of the Transaction Banking (TB) Center according to SHB’s orientation in order to promote international payment turnover, trade finance outstanding loans, term deposits, CASA and revenue service fees for banks.- Manage the supply of banking products and services in a closed cycle. - Design and launch sale campaigns to push sale of cash management and trade finance products and increasing income from CASA and service fees for SHB- Support and advise the business units in the provision of cash management and trade finance products- Co-ordinate with RM to up/cross sell TB products and design tailor-made trade solution for specific customers.- Identify and translate market opportunities into business revenues for the Bank.- Carry out research of market and customer needs to design new products/ amend old product regulations.- To understand customers’ day-to-day banking activities and operational needs so as to perform insightful reviews to streamline products processes, optimize operational costs and improve service quality.- Provide the product trainings / coaching.- Manage human resources of department (construction headcount planning, coordinating human resources, training, team development nearby, develop mechanisms for assignment, record and evaluate the effectiveness of the work of the staff ....) and maintain adequate and qualify resources.



Vietnam International Bank (VIB) - Ngân Hàng Quốc Tế

• Vietnam
• Banking
• 700 & Above Employee

• Trade Finance Specialist cum Teamlead of Trade Finance in North

  • May 2017 - Oct 2018

  - Member of Wholesale Banking Pricing Committee- Responsible for final approval of the LC with special clauses - Co-ordinate with RM to directly up/cross sell Trade products (trade loan, L/C, Bank guarantee, collection, factoring, …)- Design tailor-made trade solution for specific customers.- Plan and execute the product sales campaigns- Follow-up with RM to push the sales volume up. - Co-ordinate with relevant parties to build-up / maintain the product tool-kit, sales presentation and other sales materials. - Carry out research of market and customer needs to design new products/ amend old product regulations. - Launch the product and manage the post-sales.- To understand customers’ day-to-day banking activities and operational needs so as to perform insightful reviews to streamline products processes, optimize operational costs and improve service quality.- Ensuring tight coordination between sales and support team (Cash management, Trade Operation, Legal, Risk, …) to give advisory service before sales to enhance value added to customers- Achievements: - + Successfully deal with partners of Petrolimex group and their banks to accept L/C issued by VIB (VIB took many years to convince them to accept VIB’s L/C but failed)- + Push sale for UPAS LC, the product sales growth of 500% only in the last 6 months of 2017 (from $ 6.1 million to $ 35 million).



Techcombank (TCB)

• Head of Trade cum Head of Sale Policy & Customer Care

  • Apr 2014 - May 2017

  Techcombank - Head Office:Trade Product Manager – Transaction Banking cum Head of Sale Policy & Customer Care (Apr 2014 – present)• Trade Product :- Plan and implement the strategy of product in compliance with Techcombank’s orientation- Monitor and manage product P & L- Be responsible for targeted NFI (net fee income)- Carry out research of market and customer needs to design new products/ amend old product regulations.- Launch the product and manage the post-sales.- To understand customers’ day-to-day banking activities and operational needs so as to perform insightful reviews to streamline products processes, optimize operational costs and improve service quality- Provide the product trainings / coaching • Supply Chain Finance (SCF):- Taking in charge of business leader for Supply Chain Finance project. Techcombank is the first local bank to have online Supply Chain Finance system.- Planning SCF strategy based on overall transaction banking strategy of TCB, update to adapt to market development - Design SCF solution for each specific chain, build up sales pipeline and set KPI to RM.- Be responsible for targeted TOI (Total operation income)- To integrate existing products/service to SCF platform as new modern transacting channel, to support high transaction volume, low operation cost and assure TCB competiveness- Ability of proposing and building up medium term solution to improve work efficiency- Provide the product trainings / coaching • Sales:- Co-ordinate with TB sales to directly up/cross sell Trade product- Approach directly to customer to up sell SCF solution (VỈNGROUP, VINMART, EUROWINDOW, …)- Plan and execute the product sales campaign and push the sales volume- Co-ordinate with relevant parties to build-up / maintain the product tool-kit, sales presentation and other sales materials.- Ensuring tight coordination between sales and implementation team to give advisory service before sales to enhance value added to customers



Maritime Bank

• Head of Trade

  • Oct 2013 - Apr 2014

  • Trade Product:- Monitor and manage product P & L- Plan and implement the strategy of product to suitable with specific segments- Launch the product and manage the post-sales.- To understand customers’ day-to-day banking activities and operational needs so as to perform insightful reviews to streamline products processes, optimize operational costs and improve service quality- Provide the product trainings / coaching • Trade Sales:- Be responsible for all of T/B sales targets- Plan and execute the product sales campaigns- Co-ordinate with RMs to directly up/cross sell TB product (including Trade and Cash) for selected Corporate, Commercial top-tier revenue generators- Follow-up with RMs to push the sales volume up. - Co-ordinate with relevant parties to build-up / maintain the product tool-kit, sales presentation and other sales materials.



Vietnam International Bank (VIB) - Ngân Hàng Quốc Tế

• Vietnam
• Banking
• 700 & Above Employee

• Team leader of Product Management

  • Feb 2012 - Sep 2013

  • To be responsible for the profitability of all products under the assigned portfolio• Understand customer needs and product P&L drivers, developing strategies and tactical solutions to improve bottom line• Manage the business forward by coordinating the development/deployment of WB products • Identify and translate market opportunities into business revenues for the Bank• Support new products and product features, analyze feasibility and prepare business case• Implement each projects, support it from initiation to evaluation, according to VIB Product Development Guide.• Support the implementation of products, coordinate and work closely relevant teams.• Ensure the process of existing products are followed by relevant parties• Track and review individual portfolio performance on an ongoing basis.• Enhance product skills training.• Work with Training and other relevant parties to implement appropriate product training.

• Executive assistant to Chief Operarion Officer

  • Jun 2011 - Feb 2012

  • Assist the Head of division in day to day activities:• Consolidation and analysis of reports, data or other materials provided to the Head of Division.• Attend meetings by request of Head of division to keep track of takeaways on meeting to brief Head of division • Support the Head of division in preparing presentation materials by working with respective divisions by request of Head of division, such as for team and dept meetings, etc• Drive and monitor projects on behalf of Head of division• Work closely with Division Heads to drive business by request and on behalf of Head of division• Keep track and monitor of divisions and projects by request of Head of division• Advise and provide key data to Head of division for decision making• Ensure that Head of division role is operating with respect to the policies, proceduces and processes that apply in VIB

• Trade Finance Executive Senior Officer - Team leader

  • Nov 2006 - May 2011

  • Managing at least 2 team of over 10 officers with senior risk authority• Supervising, organizing, and managing daily trade finance operations • Resolving customer’s problems; working with other departments to the end.• Re-controlling trade finance transactions of branches ensuring compliance with banking regulations, customer contact and conflict resolution.• Training all new employees.• Joining in system management.• Making active contribution to the system development of VIBank such as: take participation in compiling and completing the new process of trade finance operation, improving functions of SYMBOLS system in trade finance module, building new reports for daily transactions, co-ordinate with other departments/divisions in order to enhance service quality,...• Managing and controlling general activities on behalf of Manager, if necessary• Received Excellent Officer Award of VIBank in 2006, 2007 & 2008 for outstanding work



Vietnam International Bank - Hanoi Branch

• Trade Finance Senior Officer

  • Nov 2003 - Oct 2006

  • Handled and managed most daily trade finance operations of branch• Supported Cooperate Banking Dept. in developing sales and upgrading existing service meeting and promoting customers to sale products of VIB by giving the best quality and seeking all way as possible in order to win other competitive banks• Quickly and effectively solved customer challenges.• Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service.• Took part in training, developing and launching the Project of Informatics Technology in Banking of VIBank• Received Excellent Officer Award of VIBank of 2004 & 2005 for outstanding work